SAP Knowledge Base Article - Public

2253816 - Exporting a report to PDF format from Crystal Reports

Symptom

  • How to save a report in PDF format from Crystal Reports?
  • What are the known issues when exporting to a report to PDF format from Crystal Reports?

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020

Resolution

Saving a report in PDF format

  • To save a report to PDF, export the report to PDF format from Crystal Reports:
     
    1. In Crystal Reports, open the report.
    2. Under the menu "File", select "Export - Export Report"
    3. In "Export", select the format: "PDF"
    4. Select the Destination: "Disk file"
    5. Click "OK"
    6. In "Export options", click "OK"
    7. Select the location where you want the generated PDF file to be saved, and click "Save" 
         

General Information

  • Common Issues  
    • Font different in the PDF document than in Crystal Reports:
      • Ensure you have the font installed on your server, and the font can be embedded, otherwise it will be substituted by another font.
      • 2214614 - Incorrect font displayed when exporting a report to PDF format from Crystal Reports
          
    • Text Truncated:
      • 1835763 - Text truncates when exporting a report to PDF format       
             
          
  • Supported Functionalites
    • For a list of supported functionalities supported when exporting a report to PDF format, see:
      • 1946358 - Crystal Reports features supported by exporting format
          
           
  • General Questions
    • 2016096 - What version of PDF format Crystal Reports export to?
    • 2016129 - How to export a report to a specific version of PDF from Crystal Reports?
    • 1845773 - How to export a report to an editable PDF file from Crystal Reports?
    • 1432222 - How to not embed fonts when exporting to PDF format from Crystal Reports?
    • 1679502 - How to create bookmarks when exporting a report to PDF format from Crystal Reports?
    • 2095478 - How to lock signature security for report exported to PDF from Crystal Reports?
    • 1182391 - Large PDF file generated when exporting a report to PDF format

    

    List of Issues by Category       

    • Font and Text
      • 1542287 - Extra characters added to text when exporting a report to PDF format
      • 2534523 - Words are incorrectly exported to PDF format when using the font Calibri
      • 3123372 - Letter "i" added to words when exporting a report to PDF format
      • 1753955 - Text alignment different when exporting a report to PDF format
      • 1514532 - Text truncated and overlapped when exporting a report to PDF format
      • 2214614 - Incorrect font displayed when exporting a report to PDF format, and using an Open Type Font
      • 2918378 - Difference in Font size for report exported to PDF from different versions of Crystal Reports
      • 1424047 - Additional letters added when exporting a report to PDF format when the text uses the font Fruitiger
      • 1911871 - Text overlaps when exporting reports to PDF format from Crystal Reports for Enterprise
      • 1347081 - Chinese characters show as square when exporting to PDF format
      • 1372488 - Text misaligned when exporting to PDF format
      • 1689179 - Numeric values truncated instead of displaying the characters ####, when exporting a report to PDF format
      • 1220516 - Font size decreases when exporting a report to PDF format
                  
    • Picture / Image
      • 1867138 - The size of OLE objects are reduced when exporting a report to PDF format
             
    • Chart and Cross-Tab
      • 1719647 - Chart dotted and dashed lines shows incorrectly when exporting a report to PDF format
      • 3062865 - Large file size when exporting a report that contains a chart to PDF format
      • 1720150 - Line Chart Marker border not exported properly to PDF format 
      • 1603082 - Cross-tab background colors not retained when exporting a report to PDF format
      • 1572728 - Background color of Cross Tab's Rows and Column are not retained when exported to PDF format
               
    • Flash
      • 1257367 - Flash not displayed in the PDF document when exporting a report to PDF format
      • 1611745 - Linked Flash object not displayed in the PDF document generated by Crystal Reports
      • 1441870 - Crystal Reports crash when exporting to PDF, a report containing a flash object and an image on the same page
      • 2448005 - Crystal Reports crash when exporting a report containing a flash object to PDF format
      • 1736664 - Flash objects not displayed when printing a report from Crystal Reports, or when printing a PDF document
      • 1584133 - Chinese characters in a Flash object displays incorrectly when exported to PDF format from Crystal Reports
                   
    • Others objects and functionalities
      • 2318036 - Lines disappears when exporting a report to PDF format 
      • 1829880 - Bookmarks incorrect when exporting a report to PDF format
      • 1544590 - Unable to search or copy some Thai words in PDF document generated by Crystal Reports
      • 2638520 - Fixed position currency symbol formatting not respected when exporting to PDF format
      • 1216667 - Hyperlinks to files do not work when exporting a report to PDF format
               
    • Error
      • 2758322 - Error: 'Failed to export the report.'
      • 2465542 - Error: 'Failed to export the report. Memory Full'
      • 1439011 - Error: 'Memory Full'
      • 1214732 - Error: 'Font is not allowed to be embedded in document.'
      • 2500525 - Error: 'Not enough memory for operation'
      • 1702375 - Error: 'A required resource is missing'
      • 1873887 - Error: 'Error in File <File Name.rpt>: Invalid export DLL or export format.'
      • 1718680 - Error: 'Not Supported', when attempting to export a report containing flash object  
             
    • SAP BusinessObjects Business Intelligence platform / SAP Crystal Server
      • 2143972 - Characters are displayed as Question mark when exporting a report to PDF format from the server
      • 1646407 - Thai characters are missing from PDF exported from Crystal Reports on AIX 6.1
      • 2443071 - Newly added font not embedded in the document when exporting a report to PDF on the server
      • 1768713 - Reports exported to PDF format from the server displays incorrect font in BOE XI 3.1 and BI 4.x
      • 1849961 - Text truncated when exporting to PDF format from SAP BusinessObjects BI 4.x, a report created in Crystal Reports 
      • 2409732 - In Crystal Reports scheduled to PDF, the Arial Narrow font is changed to Arial font
      • 1697135 - Is it necessary to install barcode fonts on client system, to export a Crystal Report to PDF?
             
    • SDK
      • 1912341 - How to export a Crystal report to pdf using RESTful web services SDK?
      • 1217676 - How to export a report to PDF using the Report Application Server (RAS)?
      • 2313452 - No bookmarks generated when exporting a report created in Crystal For Enterprise Report to PDF format using RESTful SDK
      • 1415109 - Special characters such as "ä, ö, ü" are distorted when exporting to PDF with Arial and bold when using the Crystal Reports for Eclipse

    Keywords

    CR, PDF, xport, export , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , How To

    Product

    SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020