SAP Knowledge Base Article - Public

2787625 - When you try to launch SAP Analytics Cloud (SAC), the Chrome browser crashes and shuts down and Chrome didn’t shut down Correctly message occurs in SAP Analytics Cloud

Symptom

  • When you try to launch SAP Analytics Cloud (SAC), the Chrome browser crashes and shuts  / closes down (exits).
  • When you try to open Chrome, the following message occurs:
    • Restore pages?
    • Chrome didn’t shut down Correctly.
      [Restore] [Open startup pages]
  • A Google Chrome update may have also occurred.
  • A proxy auto-config (PAC) file is set in the address field in the proxy settings area of the internet browser (under Internet Properties > LAN Settings).

Environment

  • SAP Analytics Cloud

Resolution

Upgrade to the latest version of Chrome (74.0.3729.131). See Chrome Releases and note the latest version with the section title: Stable Channel Update for Desktop.

You may also need to reset Google Chrome by performing the following the steps:

    1. On your computer, open Chrome.
    2. At the top right, click Settings or type chrome://settings in the browser address field.
    3. Scroll to the bottom and click Advanced.
      • Chromebook, Linux, and Mac: Under "Reset Settings," click Restore settings to their original defaults > Reset Settings.
      • Windows: Under "Reset and cleanup,” click Restore settings to their original defaults > Reset Settings.

    See Also

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    Keywords

    SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Unable to log-in: SAC log-in screen (Browser) shut down with Chrome version 74, Fix The “Chrome Didn’t Shut down Correctly” Error Once, fatal issue log in to SAC, close , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

    Product

    SAP Analytics Cloud 1.0