SAP Knowledge Base Article - Public

2569847 - Where can you find user assistance for SAP Analytics Cloud (SAC) to help you use, configure and operate it more effectively?


Where can you find user assistance for SAP Analytics Cloud (SAC) to help you use, configure and operate it more effectively?

Note: Models are moving to the file repository. See 2773135 for more information!


SAP Analytics Cloud (SAC)


Take advantage of SAP Analytics Cloud User Assistance across all the SAP platforms below:

SAP Analytics Cloud main Help Page: Get access to information about product capabilities, system requirements, licensing, purchasing and related products.

Help Guides

Release Information
What's new?

Support Information


Learn and get trained

Get Involved, 
Stay Updated

Main help page.

Guided Playlists are easy to use wizards to help connect to different data sources and use different features in SAP Analytics Cloud.

Roadmap: Learn what features are coming.

Product updates and Future Plans.

SAC & Digital Boardroom Best Practice documents.

Find out What's New with each release.

Supported browsers, data sources and applications in System Requirements and Technical Prerequisites.

Software downloads:

To access on-premise data sources, you may need the following software:

SAP Analytics Cloud Agent and SAP BOE Live Data Connector from Software Download Center.

Is SAC Down? Check SAP Cloud Availability Center.

Find featured documents and KBAs and search easily only in KBAs related to this product using the SAP Analytics Cloud Support product page.

2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud.

SAP Analytics Solutions Value Map

Troubleshooting performance issues in SAP Analytics Cloud - KBA 2511489.

Live Data connection error: Failed to connect to System -KBA 2544696.

SAML SSO Configuration - KBA 2487567.

Importing data from on-premise data sources - KBA 2358097.

SAP Analytics Cloud Learning Journey.

Learning section in SAP Analytics Cloud.

Video Tutorials.

Training Events.

Past event recordings.

Analytics with SAP Cloud Platform on OpenSAP.

Implementation of SAP Analytics Cloud on OpenSAP.

Introduction to SAP Analytics Cloud (SAC01) on the SAP Training portal.

Data Visualization Handbook

ASUG Webinars

Suggest improvement requests for the product or vote for Existing improvement requests on the SAP Customer Influence portal.

Follow the SAP Community:

Follow us on Social Media:
Twitter.jpgTwitter: @SapSupportHelp: official SAP Product Support Twitter account.

Hashtag: #SAPAnalyticsCloud

WhatsApp.png SAP Product Support on WhatsApp.


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SAP Analytics Cloud 1.0