2621371 - LMS Assigned Item not showing in Learning plan

SAP Knowledge Base Article - Public

2621371 - LMS Assigned Item not showing in Learning plan

Symptom

Users have assigned item but it is not showing in their Learning Plan

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Login as an admin and confirm that there are items assigned to the user

Proxy or login as a user, no items is present in the users Learning Plan

Cause

The items assigned to the user is under a curricula whose required dates does not yet met the threshold setup on the configuration: learningPlanQualItemsAndRequirementsDisplayThreshold

What is learningPlanQualItemsAndRequirementsDisplayThreshold?

This is a setting in LMS wherein LMS admin can configure when the Curriculum Items and Requirements will be displayed on the user's Learning Plan. This is setup by providing the threshold.

The threshold is in days and the system will only display qual Items and qual Requirements on the Learning Plan with Required Dates that are inside the threshold and (items should have been completed atleast once so that their retraining interval settings kick in).

This configuration is found on System Admin > Configuration > System Configuration > USER LEARNING PLAN

Resolution

This is not a defect as this is an expected behavior. The admin can consider these two options instead:

1. Wait for the items to hit the threshold so that the items will appear on the Learning Plan.

2. Update the value of the threshold that is currently set.

Keywords

learningPlanQualItemsAndRequirementsDisplayThreshold, assigned items not showing, assigned items not showing, threshold, learning plan , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning 1711