SAP Knowledge Base Article - Public

2600206 - Failed to call SAP Analytics Cloud agent in SAP Analytics Cloud (SAC)


  • Failed to call SAP Analytics Cloud agent in SAP Analytics Cloud (SAC)
  • http://localhost:8080/C4A_AGENT/deploymentinfo prompts for login and gives {"version":"1.0.<##>"}
  • http://<HostName>:8080/C4A_AGENT/deploymentinfo gives HTTP Status 403 - Forbidden


SAP Analytics Cloud

Reproducing the Issue

  1. Configure SAP Analytics Cloud Agent per
  2. Click "Check Configuration" and notice the error


Network proxy is blocking a request to <Hostname> on port 8080.


If SAP Cloud Connector and Apache Tomcat hosting SAP Analytics Cloud Agent are on the same machine then use SAP Cloud Connector entries:

  • Internal Host: localhost:8080
  • Virtual Host: <Hostname>:8080

If SAP Cloud Connector and Apache Tomcat hosting SAP Analytics Cloud Agent are on different machines:

  • Ask your network proxy administrator to allow a request to <Hostname> on port 8080
  • Update the proxy settings on the SAP Cloud Connector machine to not use the proxy for requests starting with <Hostname>

See Also

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SAP Analytics Cloud 1.0