SAP Knowledge Base Article - Public

2600206 - Failed to call SAP Analytics Cloud agent in SAP Analytics Cloud (SAC)

Symptom

  • Failed to call SAP Analytics Cloud agent in SAP Analytics Cloud (SAC)
  • http://localhost:8080/C4A_AGENT/deploymentinfo prompts for login and gives {"version":"1.0.<##>"}
  • http://<HostName>:8080/C4A_AGENT/deploymentinfo gives HTTP Status 403 - Forbidden

    Below error in SAP Analytics Cloud > System > Data Source Administration:
    "Failed to call SAP Analytics Cloud agent. Please contact your administrator to ensure that SAP Analytics Cloud agent is running, is configured correctly, and is reachable from the SAP Cloud Platform Cloud Connector. HTTP Status: 403; PATH: /deplymentInfo"

    403error.jpg

Environment

SAP Analytics Cloud

Reproducing the Issue

  1. Configure SAP Analytics Cloud Agent per https://help.sap.com/doc/00f68c2e08b941f081002fd3691d86a7/release/en-US/7cb6ffb38c294a5c871d6cc6ad5b1b36.html
  2. Click "Check Configuration" and notice the error

Cause

Network proxy is blocking a request to <Hostname> on port 8080.

Resolution

NOTE: Please make sure the Cloud connector & Cloud Agent have been configured correctly as mentioned in Help Guide without any minor spelling errors such as C4A_AGENT and not C4_AGENT as these could also lead to such errors. 

If SAP Cloud Connector and Apache Tomcat hosting SAP Analytics Cloud Agent are on the same machine then use SAP Cloud Connector entries:

  • Internal Host: localhost:8080
  • Virtual Host: <Hostname>:8080

If SAP Cloud Connector and Apache Tomcat hosting SAP Analytics Cloud Agent are on different machines:

  • Ask your network proxy administrator to allow a request to <Hostname> on port 8080
  • Update the proxy settings on the SAP Cloud Connector machine to not use the proxy for requests starting with <Hostname>

See Also

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Keywords

Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, agent, 403, localhost, proxy, forbidden, C4A_AGENT , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0