2086598 - 360 External Participants Do Not Receive Welcome Emails When Added to the System - 360 Multi-Rater

• This article explains why a new user is imported into the system they get the Welcome new user message.
• When a new user is imported into the system as ACTIVE_EXTERNAL they do not get the Welcome Email even though "Send Welcome Message to New Users." Checkbox is enabled.

SAP SuccessFactors 360 Multi-Rater

This is the system expected behavior. Adding External Users to a system will not trigger Welcome Email Notifications.

External 360 participants should only be notified when they are actually selected to participate in a 360 as an External Participant. Therefore, it is important that you have the "360 Document Evaluation Notification" email enabled in Admin Center > Email Notifications.

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