SAP Knowledge Base Article - Public

2859509 - How to change the System Owner Email Address in SAP Analytics Cloud (SAC)

Symptom

  • How do I change the email address of the System Owner in SAP Analytics Cloud (SAC)?
  • When you mouse over the email address of the System Owner it says "The Email of the System Owner cannot be modified".

Environment

SAP Analytics Cloud

Reproducing the Issue

When trying to edit the e-mail address of the System Owner it says "The Email of the System Owner cannot be modified".

Resolution

To change the e-mail of the system owner do the following:

  1. Log on to SAC as an admin user
  2. Go to Security -> Users
  3. Pick a user other than the system owner and select the checkbox to the left of the user
  4. Click the "Assign as System Owner" button at the top right of the page (Just left of where it says "All License Types")
  5. Assign the original system owner a role
  6. Change the e-mail of the original system owner
  7. Highlight the original system owner and click the "Assign as System Owner" button.

See Also

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Keywords

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Product

SAP Analytics Cloud 1.0