Symptom
The Style section is not visible in the Design tab of the Survey.
Environment
SAP Cloud for Customer
Reproducing the Issue
-
Go to the Surveys work center.
- Open the Survey ABC (ABC represents the Survey ID).
- Go to the Design tab.
Result: the Style section is not visible.
Cause
The Category maintained for survey ABC does not support the Style section.
Resolution
The Style section is only visible for Surveys of type Satisfaction category.
You can check the type of survey category in 'Survey' fine-tuning activity of business configuration and opening the 'Maintain Survey Categories', check the 'Type' column.
You may not see the category 'Satisfaction' at all, if that is the case, make sure your scoping element 'Enhanced Sales Campaign Functionalities' is scoped in your system.
See Also
KBA 2822165 - Style Font Modification Saved In Survey Not Reflected
KBA 2771520 - Cannot Create Survey Category with Type Satisfaction
Keywords
Survey ; Style ; Enhanced Sales Campaign Functionalities ; Missing ; Not Found ; , KBA , survey , style section , design , LOD-LE-SUR-DEF , Survey definition = design time , How To