SAP Knowledge Base Article - Public

2313965 - Instructor can add/register users to Classes only from their organization

Symptom

Instructor can add/register users only from the same organization to their Classes

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. As an intructor, navigate to Learning > My Classes tab > Past Classes tab > select the required class >
  2. Users tab > Add Users button > when searching for the users, the only users available are the ones within the same Organization as the instructor's 

Cause

This is caused by the setting restrictUserPeerSearchByOrg

Resolution

An admin should navigate to Learning Administration > System Administration > Configuration > System Configuration > SEARCH > and change restrictUserPeerSearchByOrg=true to restrictUserPeerSearchByOrg=false > hit Apply Changes

# This configuration is used to limit the end user's user search to users within an organization tree.
# True: users may only search for users within specified organization tree
# False: users may search for any active user in the LMS
# Default: false
restrictUserPeerSearchByOrg=false

See Also

2281678 - My Classes: "Add Student" or "Add Users" button does not appear

Keywords

users missing, Add Users, My Classes, intructor, organization, department, restrictUserPeerSearchByOrg, role, domain, permissions , KBA , LOD-SF-LMS-INS , Instructors and My Classes , LOD-SF-LMS-ADM , System Admin, Global Variables, References , How To

Product

SAP SuccessFactors Learning all versions