SAP Knowledge Base Article - Public

2281678 - My Classes: "Add Student" or "Add Users" button does not appear

Symptom

"Add Student" button does not appear under My classes for some Classes

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to My Classes
  2. Go to Past Classes
  3. Select Class
  4. Go to Students tab
  5. Add student/Add User not visible

Cause

  • If the Class is associated with any Purchasing Option then "Add User" option is not applicable for instructors.
  • When there is a price and a cancellation policy, there is usually an Approval Process attached to the Item/Class.
  • Instructors do not have the authority to approve requests and therefore they cannot add users to Class with a Purchasing Option other then "No Charge".

Resolution

  • This is expected behavior.
  • Instructor can add students to past or ongoing Classes when it is not associated with any cost. Instructors will not see the button for future Classes
  • Please check the Item Purchasing Options: On the Item record >Purchasing tab > Purchasing Option should be set to "No Charge"
  • The Class must either inherit the Item settings or must be set to "No Charge" as well on the Class record > Purchasing tab > Purchasing Option.

Note: Istructors can only search for and add active students to a class

Keywords

Add student, add users, Instructor, my classes, schedule offering, LMS, SF, SuccessFactors, Success, Factors, commerce, chargeback, charge-back, cost ,LRN-14564, purchasing, option, class , KBA , LOD-SF-LMS-INS , Instructors and My Classes , Problem

Product

SAP SuccessFactors Learning all versions