2227842 - 900-001-6 Error When Opening a Performance Form

When opening a performance form, receive an error message:

Your request has not been processed successfully. Please try again. If the problem persists, please contact client support and provide the event code and the server timestamp below. 900-001-6 XX  Release XX build (XX) - XX

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Performance Management
• SAP SuccessFactors Goals Management

1. Attempt to open a performance form through the Inbox, notification email, Team Overview, or the To Do list
2. Receive error message

• The user opening the form does not have the correct permissions to access the form content
• If the form has an objective/goal section, development section, and/or learning activities - the user doesn't have Goal Plan Permissions to the linked plans/learning activities.

To add/check the permission, follow these steps:

1. Action Search: Manage Permission Roles
2. Select the role to modify
3. Select the Permission... link
4. Navigate to User Permissions > Goals/Objectives > Goal/Objective Plan Permissions > select all Goal/Development plans or Learning Activities referenced in the performance form
• Note: Use Ctrl+Click if adding multiple items, and to ensure you're not de-selecting any items already permissioned.

If this does not resolve your issue, please review 2076003.

2076003 - Your request has not been processed successfully. Error 900-001-6

SF, Success Factors, PM, PMGM, PM Form, Goal Plan, Error message, Open form, Goal Access, Learning Access, Permissions , KBA , csg_q , LOD-SF-PM-FRM , Forms & Templates , Problem

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Performance & Goals all versions