SAP Knowledge Base Article - Public

2628586 - Adobe Breeze VLS email login error

Symptom

Unable to update, existing student account in Breeze: principle-id=1963307099, login=(email address)

or

To enroll into a virtual time slot, an email address is required for user

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Issue with joining the adobe virtual classroom

Cause

Adobe made changes to the configuration, causing this error to come up:

principle-id=

Resolution

To resolve, follow these steps:

  1. Connect to your Adobe Portal
  2. Go to Administration
  3. Users and Groups
  4. Edit Login And Password Policies
  5. Login Policy
  6. Use e-mail address as the login
  7. Change this setting to "NO"

Note the LMS user will still require a valid email address.

See Also

  • KB article 2184359 - VLS Error: A user with the same Account ID exists in Breeze - LMS
  • KB article 2341420 - LMS VLS (Virtual Learning Session) Knowledge Support and Tips

Keywords

SF, success factors, LMS, VLS, principle-id=1963307099 To enroll into a virtual time slot, an email address is required for user, adobe, vle, breeze , KBA , LOD-SF-LMS-VLS , Virtual Learning System , Problem

Product

SAP SuccessFactors Learning all versions