- You are using SAP Analytics Cloud and the default SAP Cloud Identity identity provider (IdP) log on screen (https://cloudanalytics.accounts.ondemand.com).
- You need to reset your password.
- The log on screen is similar to the one indicated in the resolution.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
- SAP Analytics Cloud
SAP Analytics Cloud uses SAP Cloud Identity for authentication and passwords are maintained using your e-mail address.
- If you forgot your password, click "Forgot password?" on the SAP Analytics Cloud log on screen.
- Enter your e-mail address.
- Click Send.
- If an account exists, an e-mail with a link to reset your password will be sent to your e-mail address.
Note: See the following article to see if system e-mails are getting filtered by e-mail filtering software: 2527607 - Users do not see the system emails from SAP Analytics Cloud.
Note: If the System (tenant) owner / ADMIN e-mail address can no longer be accessed, you will need to contact your SAP Account Executive (See 1660069).
- 2527607 - Users do not see the system emails from SAP Analytics Cloud
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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