SAP Knowledge Base Article - Public

2399123 - How to reset your password in SAP Analytics Cloud

Symptom

  • You are using SAP Analytics Cloud and the default SAP Cloud Identity identity provider (IdP) log on screen (https://cloudanalytics.accounts.ondemand.com).
  • You need to reset your password.
  • The log on screen is similar to the one indicated in the resolution.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP Analytics Cloud

Cause

SAP Analytics Cloud uses SAP Cloud Identity for authentication and passwords are maintained using your e-mail address.

Resolution

  1. If you forgot your password, click "Forgot password?" on the SAP Analytics Cloud log on screen.
    ForgotPassword.png
  2. Enter your e-mail address.
  3. Click Send.
    OrcaPasswordReset.png
  4. If an account exists, an e-mail with a link to reset your password will be sent to your e-mail address.
    Note: 
    See the following article to see if system e-mails are getting filtered by e-mail filtering software: 2527607 - Users do not see the system emails from SAP Analytics Cloud.

Note: If the System (tenant) owner / ADMIN e-mail address can no longer be accessed, you will need to contact your SAP Account Executive (See 1660069).

See Also

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Product

SAP Analytics Cloud 1.0