Try these fixes for common issues between SAP SuccessFactors Learning and Online Report Designer (ORD).
Verify that all URLs referencing the LMS Ad-hoc Reports APIs are correct and have the correct casing (the URLs are case-sensitive)
Ensure that the Company ID configured in LMS (under BizX configuration) matches the Company ID of the integrated BizX instance
When dealing with multiple environments for a customer (for example: sandbox, stage, production), ensure that each BizX/WFA instance is linked to the correct matching LMS instance
Ensure that there are no network communication issues between the WFA and LMS instances, especially if not collocated in the same data center
Ensure that the Company ID configured in LMS (under BizX configuration) matches the Company ID of the integrated BizX instance
Verify that all URLs referencing the LMS Ad-hoc Reports APIs are correct and have the correct casing (the URLs are case-sensitive)
When dealing with multiple environments for a customer (For example: sandbox, stage, production), ensure that each BizX/WFA instance is linked to the correct matching LMS instance (especially for HTTP 401 errors)
Verify that the users have corresponding LMS admin IDs (the admin ID must match the BizX username)
Verify that the users have corresponding LMS admin IDs (the admin ID must match the BizX username)
Verify that the corresponding LMS admins have sufficient permissions and workflows
Check your time-out settings in REPORT_SYSTEM and search for adhocReportDefaultPeriod and adhocReportPreviewModeDefaultPeriod.
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