Troubleshooting Learning Fields for ORD

Try these fixes for common issues between SAP SuccessFactors Learning and Online Report Designer (ORD).

No Response 404, or 401 HTTP Errors Returned by SAP SuccessFactors Learning
When SAP SuccessFactors Learning and ORD cannot connect, it is usually a configuration issue. Ask your SAP SuccessFactors representative to check the following:
  • Verify that all URLs referencing the LMS Ad-hoc Reports APIs are correct and have the correct casing (the URLs are case-sensitive)

  • Ensure that the Company ID configured in LMS (under BizX configuration) matches the Company ID of the integrated BizX instance

  • When dealing with multiple environments for a customer (for example: sandbox, stage, production), ensure that each BizX/WFA instance is linked to the correct matching LMS instance

  • Ensure that there are no network communication issues between the WFA and LMS instances, especially if not collocated in the same data center

401 HTTP Error Returned by SAP SuccessFactors Learning
When SAP SuccessFactors Learning and ORD cannot authenticate, it is usually a configuration issue. Ask your SAP SuccessFactors representative to check the following:
  • Ensure that the Company ID configured in LMS (under BizX configuration) matches the Company ID of the integrated BizX instance

  • Verify that all URLs referencing the LMS Ad-hoc Reports APIs are correct and have the correct casing (the URLs are case-sensitive)

  • When dealing with multiple environments for a customer (For example: sandbox, stage, production), ensure that each BizX/WFA instance is linked to the correct matching LMS instance (especially for HTTP 401 errors)

  • Verify that the users have corresponding LMS admin IDs (the admin ID must match the BizX username)

Empty List of Sub-Domain Schemas, 403, or 401 HTTP Code returned by SAP SuccessFactors Learning
When you see an empty list of sub-domain schemas or the error codes above, it is usually a configuration issue. Ask your SAP SuccessFactors representative to check the following:
  • Verify that the users have corresponding LMS admin IDs (the admin ID must match the BizX username)

  • Verify that the corresponding LMS admins have sufficient permissions and workflows

Reports Time Out

Check your time-out settings in Start of the navigation path System Admin Next navigation step Configuration Next navigation step System Configuration End of the navigation path. Look in REPORT_SYSTEM and search for adhocReportDefaultPeriod and adhocReportPreviewModeDefaultPeriod.