TYPE,Goal Library,VERSION,2 ACTION,ENTRY_TYPE,GUID,PARENT_GUID,LOCALE,ENTRY_NAME HEADER,GoalLibraryEntry,GUID,PARENT_GUID,LOCALE,name,metric,desc,start,due,done,category,weight,state,target-baseline,goto-url,rating,achievement,bizx-actual,bizx-target,bizx-pos,bizx-strategic,goal-score,runrate,runrate-forecast,target-runrate,target-runrate-forecast,proposed-runrate HEADER,Milestone,GUID,PARENT_GUID,LOCALE,target,actual,desc,start,due,completed,customNum1,customNum2,customNum3,weight,rating,score,actualNumber HEADER,Task,GUID,PARENT_GUID,LOCALE,target,actual,desc,start,due,done HEADER,Target,GUID,PARENT_GUID,LOCALE,target,actual,desc,start,due,done,customNum1,customNum2,customNum3,weight,rating,score,actualNumber HEADER,MetricLookupEntry,GUID,PARENT_GUID,LOCALE,description,rating,achievement ADD,GoalLibrary,600001,,en_GB,SuccessFactors Goal Library ADD,Category,800000,600001,en_GB,Software Engineering ADD,Category,811000,800000,en_GB,Internationalization ADD,GoalLibraryEntry,811005,811000,en_GB,Train translation vendor in ___ (module) by (date),Knowledge transferred,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,811001,811000,en_GB,Create internationalization development guidelines by (date),Guidelines created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,811007,811000,en_GB,Create a translation signoff process by (date),Process created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,811006,811000,en_GB,Translate ___ (module) by (date),Module translated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,811002,811000,en_GB,Provide ___(#) new hire training on internationalization guidelines,Knowledge transferred,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,811004,811000,en_GB,Create translation glossary and styleguide by (date),Glossary and styleguide,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,811003,811000,en_GB,Line up translation vendor by (date),Translation vendor,,,,,,,,,,,,,,,,,,,,, ADD,Category,804000,800000,en_GB,Mid-Tier Development ADD,GoalLibraryEntry,804001,804000,en_GB,Support and mentor ____ (name) from (date) to (date),Team member ramped-up,,,,,,,,,,,,,,,,,,,,, ADD,Category,802000,800000,en_GB,System Design ADD,GoalLibraryEntry,802002,802000,en_GB,Improve build times by ____ % by (date),Build time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,802001,802000,en_GB,Implement ___ software products to complement internal development throughput,Increase development throughput,,,,,,,,,,,,,,,,,,,,, ADD,Category,810000,800000,en_GB,General ADD,GoalLibraryEntry,810003,810000,en_GB,Decrease defect rate __% by (date),Defect rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810012,810000,en_GB,Reduce cyclomatic complexity of ____ by ___%,Code complexity,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810013,810000,en_GB,Resolve ___% of issues identified by a static code analysis tool,Resolved SCA issues,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810005,810000,en_GB,Write ___ unit tests,Unit tests,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810009,810000,en_GB,Do not check in or commit code that fails automated tests,broken commits (target = 0),,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810007,810000,en_GB,Write and have reviewed and signed off the technical design document for _______,Technical document complete,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810001,810000,en_GB,Achieve __% bug-free code for delivery to production,Bug rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810011,810000,en_GB,Increase unit test code coverage by ____%,Code coverage,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810004,810000,en_GB,Provide accurate work estimates for programming tasks within __% of actuals,Estimate accuracy rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810008,810000,en_GB,Review ___ technical design documents,Technical documents reviewed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810006,810000,en_GB,Document code and write API documentation,Documented code and API,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810010,810000,en_GB,Spend ___% of time on innovation. Produce ___ innovation project.,Innovation projects,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810002,810000,en_GB,Decrease defect count __% by (date),Defect count,,,,,,,,,,,,,,,,,,,,, ADD,Category,803000,800000,en_GB,Database/Server Development ADD,GoalLibraryEntry,803004,803000,en_GB,"Review ____ queries for performance, scalability, and stability",___(#) queries reviewed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,803005,803000,en_GB,Document 100% of coding changes for each application,Better knowledge transfer,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,803003,803000,en_GB,Create a query review team,Team established and reviewing queries,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,803002,803000,en_GB,Research ____ technology for enhanced database improvement by (date),Research document and recommendation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,803001,803000,en_GB,Improve performance of ____(#) database queries by (date),Faster database performance,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,803006,803000,en_GB,Host ____ regularly scheduled knowledge transfer sessions,___ sessions hosted. Team's improved team knowledge,,,,,,,,,,,,,,,,,,,,, ADD,Category,801000,800000,en_GB,Application Architecture ADD,GoalLibraryEntry,801007,801000,en_GB,"Define the roadmap for ____ to ensure that we are taking advantage of functionality, performance, and security upgrades",Defined roadmap,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,801006,801000,en_GB,Create an application architecture document,Document written.,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,801004,801000,en_GB,Define the data abstraction layer for use by UI tools and applications,Improved UI layer,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,801003,801000,en_GB,Isolate ____ [application/architectural] issues and recommend and/or develop resolutions,Reduced need for refactoring,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,801005,801000,en_GB,Write and maintain a best practices document for ____,Document written. Team awareness.,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,801001,801000,en_GB,Evaluate ____ designs to ensure scalability and consistency,___(#) designs reviewed. Application scalability,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,801002,801000,en_GB,Establish an architecture review process to ensure that ___% of designs are in compliance,___(#/%) projects in design compliance,,,,,,,,,,,,,,,,,,,,, ADD,Category,807000,800000,en_GB,Performance Tuning ADD,GoalLibraryEntry,807005,807000,en_GB,Host ____ knowledge sharing meetings summarizing the results of performance and scalability tests,Knowledge transferred,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,807003,807000,en_GB,Implement the performance and scalability testing process ,Improved performance tests,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,807006,807000,en_GB,Test and generate a performance and scalability report for _____,Performance and scalability report,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,807001,807000,en_GB,Set up performance and scalability lab by (date),Performance and scalability being tested,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,807002,807000,en_GB,Implement the performance monitoring framework,Monitoring performance,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,807007,807000,en_GB,Optimize ___% of SQL queries taking more than ___ microseconds to respond by (date),Faster queries,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,807004,807000,en_GB,Recommend or develop _____ tool used to administer performance and scalability tests,Improved performance and scale,,,,,,,,,,,,,,,,,,,,, ADD,Category,806000,800000,en_GB,Infrastructure ADD,GoalLibraryEntry,806003,806000,en_GB,Increase application performance by ___% as a result of cleanup/refactoring efforts by (date),Increased performance,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,806001,806000,en_GB,"Evaluate, identify, and prioritize top ___ areas for refactoring by (date)",___ areas identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,806002,806000,en_GB,Refactor _____ by (date),Project complete,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,806004,806000,en_GB,Decrease development and maintenance time by ___% as a result of cleanup/refactoring efforts by (date),Lower time to maintain code,,,,,,,,,,,,,,,,,,,,, ADD,Category,805000,800000,en_GB,User Interface Development ADD,GoalLibraryEntry,805004,805000,en_GB,Develop the Flex/MXML styleguide,Styleguide published and in use,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,805002,805000,en_GB,Support the total design effort and participate in multiple projects,Number of projects,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,805006,805000,en_GB,Support and mentor ____ (name) from (date) to (date),Team member ramped-up,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,805001,805000,en_GB,Develop ____ (#/named) UI components,___ (#/named) UI components,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,805003,805000,en_GB,Develop the HTML/CSS styleguide,Styleguide published and in use,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,805005,805000,en_GB,Develop the Silverlight/XAML styleguide,Styleguide published and in use,,,,,,,,,,,,,,,,,,,,, ADD,Category,700000,600001,en_GB,Sales ADD,Category,700200,700000,en_GB,Individual Sales ADD,GoalLibraryEntry,700210,700200,en_GB,Generate __ (#) new leads per day for (time period),Daily lead generation rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700213,700200,en_GB,Increase cross-sell sales __% by (date),$__ in cross-sell sales,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700206,700200,en_GB,Create detailed plans for key accounts by (date),Account plans created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700211,700200,en_GB,Increase average transaction size __% by (date),Average transaction size increased to $___,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700208,700200,en_GB,Decrease response time for customer inquiries __% by (date),Response time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700201,700200,en_GB,Achieve __ % customer retention rate by (date),Retention rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700204,700200,en_GB,Achieve 100% of target for ________ (vertical market) by (date),$__ in bookings,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700215,700200,en_GB,Keep sales-related expenses under $__ for (time period),Sales expenses less than $__,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700214,700200,en_GB,Increase number of new customers __% by (date),# of new customers,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700216,700200,en_GB,Make __ (#) appointments with potential customers during (time period),# of appointments generated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700202,700200,en_GB,Achieve 100% of target for _______ (product line) by (date),$__ in bookings,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700205,700200,en_GB,Close__(#) of new accounts worth $__ by (date),# of new accounts,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700209,700200,en_GB,Establish __(#) of referenceable customers by (date),# of referenceable customers,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700207,700200,en_GB,Decrease number of dials to reach key decision-makers by (date),# of dials,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700217,700200,en_GB,Submit __ (#) of proposals per (time period),# of proposals submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700203,700200,en_GB,Achieve 100% of target for _______ (region) by (date),$__ in bookings,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700212,700200,en_GB,Increase close rate __% by (date),Close rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,700300,700000,en_GB,Sales Management ADD,GoalLibraryEntry,700306,700300,en_GB,Increase overall sales revenue __% by (date),$__ increase in sales revenue,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700307,700300,en_GB,Maintain a customer satisfaction rating for sales representative performance of at least __ (#) on 1-5 scale for (time period),Customer satisfaction survey rating,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700303,700300,en_GB,Identify skill gaps and implement training by (date),Pre- and post-training assessments,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700301,700300,en_GB,Complete sales compensation plan by (date),Compensation plan established,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700304,700300,en_GB,Improve win rate __% by (date),Win rate of __%,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700308,700300,en_GB,Maintain variance of less than __% between forecasts and actuals for (time period),Variance rate less than __%,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700302,700300,en_GB,Develop and implement a strategy to increase sales in ___________ (region) by __% by (date),$__ sales increase,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700305,700300,en_GB,Increase number of new accounts __% by (date),# of new accounts,,,,,,,,,,,,,,,,,,,,, ADD,Category,700100,700000,en_GB,Channel Sales ADD,GoalLibraryEntry,700106,700100,en_GB,Implement new processes to speed ramp up of new partners by (date),Processes implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700109,700100,en_GB,Increase reseller contribution to corporate revenue __% by (date),$__ revenue increase,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700102,700100,en_GB,Add __ (#) new resellers by (date),# of new resellers,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700112,700100,en_GB,Train __ (#) of reseller representatives in resale channel by (date),# of reseller trainings conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700111,700100,en_GB,Meet target of $________ in revenue per reseller by (date),Revenue per reseller,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700110,700100,en_GB,Maintain discount level between ___ % and ___ % off list during (time period),Discount level for (time period),,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700107,700100,en_GB,Implement system for monitoring and managing channel partner performance by (date),Channel management system implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700104,700100,en_GB,Assess reseller cooperation with the direct sales force by (date),Survey conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700103,700100,en_GB,Analyze partner base and target new partners by (date),# of new partners targeted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700108,700100,en_GB,Increase partner lead generation __% by (date),# of leads generated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700105,700100,en_GB,Develop metrics to monitor channel partner performance by (date),Metrics developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700101,700100,en_GB,Achieve a minimum of __ (#) deals in channel pipeline by (date),# of deals in pipeline,,,,,,,,,,,,,,,,,,,,, ADD,Category,660000,600001,en_GB,IT ADD,Category,660500,660000,en_GB,Help Desk ADD,GoalLibraryEntry,660511,660500,en_GB,Reduce average queue time to less than __ minutes by (date),Queue time rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660507,660500,en_GB,"Increase the number of incidents closed remotely, without need for on-site visit, __% by (date)",Remote closure rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660502,660500,en_GB,Decrease abandonment rate of calls in queue to __% by (date),Call abandonment rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660501,660500,en_GB,Achieve an average rating of at least __ for customer satisfaction with technical support services by (date),Customer satisfaction surveys,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660508,660500,en_GB,Increase the number of incidents processed per service desk __% by (date),Service desk incident processing rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660506,660500,en_GB,Increase rate of calls closed on initial contact __% by (date),Close rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660512,660500,en_GB,Respond to problems within __ (#) minutes of initial customer contact,Average time from contact to response,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660509,660500,en_GB,Reduce average cost per incident __% by (date),$__reduction in cost per incident,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660510,660500,en_GB,Reduce average hold time to less than __ minutes by (date),Hold time rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660505,660500,en_GB,Increase problem resolution rate __% by (date),Problem resolution rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660504,660500,en_GB,Decrease time to reach qualified representative __% by (date),Qualified representative reached within __ (#) minutes,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660503,660500,en_GB,Decrease number of rings until answered to __(#) rings by (date),Answer rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,660600,660000,en_GB,Help Desk Management ADD,GoalLibraryEntry,660608,660600,en_GB,Implement a common incident repository to track customer incidents across all channels,Incident repository implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660601,660600,en_GB,Develop an overall contact center strategy that ensures all channels work together to get accurate answers to customers as quickly and efficiently as possible,Contact center strategy developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660605,660600,en_GB,"Evaluate costs, benefits, and risks of outsourcing technical support services by (date)",Cost-benefit analysis conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660613,660600,en_GB,Initiate process improvements to increase use of Web self-service __% by (date),% increase in self service use,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660610,660600,en_GB,Implement measures to improve stress management of help desk representatives by (date),Stress management measures implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660602,660600,en_GB,Develop and track help desk performance metrics by (date),Metrics developed and tracked,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660607,660600,en_GB,Expand online FAQ database to meet customer self-service needs by (date),FAQ database expansion completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660611,660600,en_GB,Improve team compliance with escalation process by (date),Incident logs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660604,660600,en_GB,Evaluate and select a tool for optimizing escalation and workflow rules,Workflow tool selected,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660606,660600,en_GB,"Evaluate, select and implement a new CRM by (date)",CRM implementation deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660609,660600,en_GB,Implement emergency after-hours server support procedures by (date),Emergency support procedures implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660603,660600,en_GB,Establish a dedicated help desk hotline for direct emergency contact by (date),Hotline established,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660612,660600,en_GB,Improve technical skills of help desk team through training initiatives by (date),Training pre-and post-tests,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660614,660600,en_GB,Provide regular reporting of help desk performance metrics by (date),Reports distributed every (time period),,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660615,660600,en_GB,Upgrade tracking and reporting capability for help desk by (date),Upgrade completed,,,,,,,,,,,,,,,,,,,,, ADD,Category,660200,660000,en_GB,Application Management ADD,GoalLibraryEntry,660208,660200,en_GB,Review contract renewals for supported applications to ensure only needed services are covered ,Contracts reviewed and recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660201,660200,en_GB,Collect failure data to create reliability models by (date),Reliability models developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660203,660200,en_GB,Define and implement source code and build processes by (date),Source code processes defined and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660207,660200,en_GB,Monitor and provide regular reporting on performance data for key applications,Performance data reporting,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660202,660200,en_GB,Define and implement a code review process by (date),Code review process defined and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660206,660200,en_GB,Evaluate and recommend new tools for monitoring application performance by (date),Recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660204,660200,en_GB,Develop and implement standard coding techniques and processes for the department by (date),Coding standards developed and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660205,660200,en_GB,Develop metrics to measure programmer productivity by (date),# metrics developed,,,,,,,,,,,,,,,,,,,,, ADD,Category,660100,660000,en_GB,Application Development ADD,GoalLibraryEntry,660101,660100,en_GB,Achieve __% bug-free code for delivery to production,Bug rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660111,660100,en_GB,Reduce rate of errors per lines of code __% by (date),Errors per lines of code,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660104,660100,en_GB,Identify application development process improvement ideas by (date),# of process improvement ideas,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660107,660100,en_GB,Learn __(#) new programming languages by (date),# of new languages learned,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660110,660100,en_GB,Reduce mean time to repair failures __% by (date),Time to repair rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660102,660100,en_GB,Decrease defect rate __% by (date),Defect rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660109,660100,en_GB,Recommend new programming languages for inclusion in toolkit by (date),Recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660108,660100,en_GB,Provide work estimates for programming tasks that are accurate within __% of actuals,Work estimate accuracy rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660105,660100,en_GB,Increase code production rate to __(#) lines of code per (unit of time) by (date),Code production rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660106,660100,en_GB,Increase mean time to failure __% by (date),Mean time to failure rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660103,660100,en_GB,Document 100% of coding changes for each application,Code documentation rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,660700,660000,en_GB,Information Security ADD,GoalLibraryEntry,660712,660700,en_GB,Ensure that 100% of targeted employees complete security training program by (date),Employee training records,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660714,660700,en_GB,Reduce problem resolution time __% by (date),Problem resolution rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660707,660700,en_GB,Create a user policy statement by (date) that outlines users' security-related roles and responsibilities,User policy statement developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660705,660700,en_GB,Conduct security audits every (time period),# audits conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660708,660700,en_GB,Create and train a cross-functional security team with participants from each of the company's operational areas,Security team established and trained,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660709,660700,en_GB,Define and communicate security violation response procedures and practices,Security violation procedures implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660704,660700,en_GB,"Conduct a risk analysis that identifies and ranks risks to the network, network resources, and data",Risk analysis conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660703,660700,en_GB,"Build a threat model by (date) and maintain a database of assets, threats and vulnerabilities ",Threat model developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660717,660700,en_GB,Reduce time lost to security problems __% by (date),# of hours,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660706,660700,en_GB,"Create a policy statement by (date) that outlines administrators' security-related responsibilities and procedures for user account administration, passwords, policy enforcement, and privilege review",Administrator policy statement developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660713,660700,en_GB,Identify areas of noncompliance with information security regulations and make recommendations for achieving compliance,Analysis conducted and recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660716,660700,en_GB,Reduce security violations __% by (date),Security violation rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660718,660700,en_GB,Review risk analysis and security policy every (time period) and make risk remediation recommendations,Policy review conducted and recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660702,660700,en_GB,Benchmark company information security practices by (date) and recommend best practices to adopt,Benchmarking conducted and recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660711,660700,en_GB,"Develop, monitor and report on information security performance metrics, such as threat level, vulnerability level, asset valuation, problem-resolution time, and cost in terms of losses or savings",Metrics established and regular reporting conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660710,660700,en_GB,Develop and implement a security awareness program by (date),Security program deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660715,660700,en_GB,Reduce risk levels for identified assets by (date),Documentation of risk reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660701,660700,en_GB,Achieve 100% compliance with information security regulations,Regulation compliance rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,660400,660000,en_GB,Data Management ADD,GoalLibraryEntry,660406,660400,en_GB,Develop and implement a data migration plan by (date),Migration plan deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660413,660400,en_GB,Investigate and make recommendations for off-site data storage by (date),Data storage recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660401,660400,en_GB,Achieve 100% compliance with Sarbanes-Oxley Act data-related regulations by (date),SOX compliance rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660412,660400,en_GB,Identify optimization opportunities for data-related systems and processes by (date),# of B313opportunities identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660411,660400,en_GB,Identify areas of noncompliance with the data requirements of the Sarbanes-Oxley Act and make recommendations for achieving compliance by (date),SOX Compliance recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660402,660400,en_GB,Achieve an average rating of at least __ for internal customer satisfaction by (date),Customer satisfaction survey,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660415,660400,en_GB,Research and develop data retention policies for each identified country by (date),Country-specific data retention policies developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660417,660400,en_GB,Rollout an enterprise data management system by (date),System implementation deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660416,660400,en_GB,Research and identify data management best practices by (date),# of best practices identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660418,660400,en_GB,Study local data and data-related issues in order to recommend data quality improvements by (date),Date quality improvement recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660408,660400,en_GB,Ensure 100% match between established data-management processes and related documentation by (date),Correlation of processes and documentation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660410,660400,en_GB,Evaluate and make recommendations for purchasing a tool for monitoring and measuring database application performance by (date),Measurement tool recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660414,660400,en_GB,Reduce data-entry time to __ (#) minutes per customer by consolidating multiple databases into one data management system by (date),Data entry rate per customer,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660407,660400,en_GB,Develop and implement enterprise-wide data integration plan by (date),Integration plan deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660409,660400,en_GB,Ensure 100% of data management processes are documented by (date),Data management process documentation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660405,660400,en_GB,Develop and communicate a data retention policy by (date),Data retention policy developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660403,660400,en_GB,Create data processing improvement recommendations by (date) and obtain management buy-in to recommended changes,# of data processing improvements identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660404,660400,en_GB,Decrease cost to serve __% by (date),$__ reduction in cost to serve,,,,,,,,,,,,,,,,,,,,, ADD,Category,660300,660000,en_GB,Backup & Recovery ADD,GoalLibraryEntry,660305,660300,en_GB,Ensure that complete data recovery can be achieved within (time period) of event,Data recovery rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660306,660300,en_GB,Evaluate and select new backup and recovery technologies by (date),New technologies selected,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660308,660300,en_GB,Run 100% of daily backups on schedule,Backup schedule adherence rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660307,660300,en_GB,Recommend process improvements to data backup procedures by (date),# of process improvements recommended,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660303,660300,en_GB,Create comprehensive documentation of data backup and recovery processes by (date),Backup and recovery documentation developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660302,660300,en_GB,Conduct industry benchmarking and recommend backup and recovery best practices by (date),Recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660309,660300,en_GB,Update disaster recovery plan and communicate changes by (date),Disaster recovery plan updated and communicated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660301,660300,en_GB,Conduct __(#) dry runs of disaster recovery plan every (time period),# of dry runs conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660304,660300,en_GB,Develop a disaster recovery plan aligned with corporate priorities by (date),Disaster recovery plan created ,,,,,,,,,,,,,,,,,,,,, ADD,Category,660800,660000,en_GB,Network Services ADD,GoalLibraryEntry,660802,660800,en_GB,Decrease cost to serve __% by (date),$__ reduction in cost to serve,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660804,660800,en_GB,Evaluate and recommend tools for monitoring network performance,Network performance measurement tool selected,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660807,660800,en_GB,Increase frequency of network performance reports to management to __(#) reports per (time period),Frequency of network performance reports,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660801,660800,en_GB,Assess and revise problem resolution and escalation procedures to reduce problem resolution time __% by (date),Problem resolution rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660808,660800,en_GB,Reduce network-related user complaints __% by (date),User complaints rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660809,660800,en_GB,Reduce unplanned network downtime __% by (date),Network log,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660805,660800,en_GB,Implement a vendor management system by (date),Vendor management system implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660810,660800,en_GB,Update the network contingency and disaster recovery plan by (date),Contingency and disaster recovery plan updated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660803,660800,en_GB,"Develop a comprehensive set of network operations standards, practices, metrics and reporting requirements by (date)",Network operations standards developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660806,660800,en_GB,Implement process improvements to reduce network slowdowns __% by (date),Network slowdown rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,660900,660000,en_GB,Operations ADD,GoalLibraryEntry,660906,660900,en_GB,Ensure cost effectiveness of equipment purchases by conducting ROI and cost-benefit analysis for each purchase,ROI analyses conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660901,660900,en_GB,Achieve an average rating of at least __ for internal customer satisfaction with data center performance by (date),Customer satisfaction survey,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660910,660900,en_GB,Implement a vendor management system by (date),Vendor management system implementation deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660907,660900,en_GB,Ensure production documentation complies with data center standards by (date),Documentation compliance,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660913,660900,en_GB,"Reduce operations costs __% by assessing productivity and cost effectiveness of workflow, hardware and software by (date)",$__ reduction in operations costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660914,660900,en_GB,Reduce overall number of job reruns __% by (date),Job rerun rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660912,660900,en_GB,Reduce computer-related energy costs__% by (date),$__ energy cost reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660902,660900,en_GB,Analyze production workflow bottlenecks and make process improvement recommendations by (date),# process improvement recommendations,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660904,660900,en_GB,Decrease by __% production output delays by (date),Output delay rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660908,660900,en_GB,"Evaluate, recommend and implement new production control software by (date)",Software implementation deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660905,660900,en_GB,Decrease cost to serve __% by (date),$__ reduction in cost to serve,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660911,660900,en_GB,Increase overall production output __% by (date),Output rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660903,660900,en_GB,Assess and revise problem resolution and escalation procedures to reduce problem resolution time __% by (date),Problem resolution rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660909,660900,en_GB,Identify process improvements to ensure accurate cost allocation to clients by (date),# of process improvements identified,,,,,,,,,,,,,,,,,,,,, ADD,Category,650000,600001,en_GB,HR ADD,Category,650200,650000,en_GB,Employee Relations ADD,GoalLibraryEntry,650207,650200,en_GB,Increase retention of high performing employees __% by (date),Turnover rates and performance appraisal ratings,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650202,650200,en_GB,Achieve an average overall employee satisfaction rating of at least __ by (date),Employee survey results,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650209,650200,en_GB,Reduce absence rate __% by (date),Absence rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650203,650200,en_GB,Analyze causes of turnover and implement retention improvement measures by (date),Retention improvement measures implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650213,650200,en_GB,Research and identify causes of employee absenteeism by (date),__(#) causes identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650204,650200,en_GB,Build employee involvement by increasing by __% the number of employee improvement suggestions by (date),Employee suggestion rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650206,650200,en_GB,Implement an employee satisfaction program by (date),Employee satisfaction program implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650211,650200,en_GB,Reduce litigation risk by providing employment law training to managers by (date),Training delivered and evaluated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650208,650200,en_GB,Measure employee empowerment by conducting an employee empowerment survey by (date),Survey conducted and analyzed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650212,650200,en_GB,Reduce turnover costs __% by (date),$__ reduction in turnover costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650201,650200,en_GB,Achieve __% reduction in harassment complaints by (date),Harassment complaint rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650210,650200,en_GB,Reduce employee complaints and grievances __% by (date),Complaint and grievance rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650205,650200,en_GB,Implement a safety program to reduce accident rate __% by (date),Accident rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,650100,650000,en_GB,Compensation & Benefits ADD,GoalLibraryEntry,650114,650100,en_GB,Reduce Workers' Compensation costs per employee by __% by (date),$__ reduction in Workers' Compensation costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650111,650100,en_GB,Implement a total compensation program by (date),Total compensation program implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650101,650100,en_GB,Achieve __% reduction in benefits cost per employee by (date),$__ reduction in benefit costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650103,650100,en_GB,Achieve an average rating of at least __ for employee satisfaction with compensation and benefits programs by (date),Employee satisfaction survey results,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650109,650100,en_GB,Ensure that __% of jobs have current job descriptions by (date),% of positions with current job descriptions,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650105,650100,en_GB,Conduct benefits benchmarking and submit recommendations for approval by (date),Benchmarking conducted and recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650107,650100,en_GB,Develop and track compensation and benefit metrics by (date),__(#) metrics tracked,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650113,650100,en_GB,Reduce cost of pay and benefits to __% of total operating costs by (date),$__ reduction in pay and benefits costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650112,650100,en_GB,Improve FMLA leave tracking function by (date),Process improvements implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650108,650100,en_GB,Ensure that __% of jobs have been evaluated and verified for classification and pay range by (date),% of positions with current job evaluation and classification,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650106,650100,en_GB,Conduct salary benchmarking and submit recommendations for approval by (date),Benchmarking conducted and recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650104,650100,en_GB,Audit rewards and recognition program deployment by (date),% of employees receiving rewards and recognition,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650102,650100,en_GB,Achieve __% reduction in cost per transaction by (date),$__ reduction in transaction costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650110,650100,en_GB,Implement a formal rewards and recognition program by (date),Rewards program implemented,,,,,,,,,,,,,,,,,,,,, ADD,Category,650500,650000,en_GB,Training & Development ADD,GoalLibraryEntry,650513,650500,en_GB,Systematically utilize pre- and post-testing to assess training effectiveness by (date),Tests developed and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650508,650500,en_GB,Implement an executive education program to support succession planning by (date),Program deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650509,650500,en_GB,Improve quality of delivered training __% by (date),Training evaluations,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650511,650500,en_GB,Increase training program effectiveness __% by (date),Training effectiveness evaluation conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650512,650500,en_GB,Reduce training cost per employee __% by implementing online learning programs by (date),$__ reduction in training cost per employee,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650502,650500,en_GB,Develop a strategic plan for organizational learning by (date),Strategic plan submitted and approved,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650501,650500,en_GB,Conduct a training needs assessment and skills gap analysis by (date),Needs assessment conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650505,650500,en_GB,Develop measures for evaluating training effectiveness by (date),Measures developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650504,650500,en_GB,Develop career paths that integrate into performance management and development planning by (date),Career paths developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650503,650500,en_GB,Develop an ROI template for use in training initiatives by (date),Template created and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650507,650500,en_GB,Implement a succession management program by (date),Program deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650506,650500,en_GB,Ensure that __% of targeted employees have training and development plans in place by (date),# training and development plans,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650510,650500,en_GB,Increase average number of training hours per employee __% by (date),Training hours per employee,,,,,,,,,,,,,,,,,,,,, ADD,Category,650300,650000,en_GB,HR Administration ADD,GoalLibraryEntry,650303,650300,en_GB,"Attend __(#) of seminars, conferences and/or trainings during (time frame) to keep professional skills up to date",# of events attended,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650312,650300,en_GB,Respond to all employee inquiries within __(unit of time) of request,Inquiry response rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650313,650300,en_GB,Review and evaluate current policies and procedures and implement changes if necessary to improve/streamline processes,# of policies or procedures reviewed or changed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650301,650300,en_GB,Achieve __% reduction in transaction processing error rate by (date),Transaction processing error rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650304,650300,en_GB,Create and distribute __(#) of employee communications during (time frame),# of communications distributed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650310,650300,en_GB,Implement HR administration self service system by (date),Implementation of self service system,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650302,650300,en_GB,Achieve __% reduction in transaction processing rate by (date),Transaction processing rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650307,650300,en_GB,Evaluate current human resources procedures and update to reduce transactional processing time by __%,Time saved,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650305,650300,en_GB,Document all procedures for position by (date),# of procedures documented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650308,650300,en_GB,File all human resources documents within __(unit of time) of receipt of document,Filing rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650311,650300,en_GB,Reduce overall HR expenses at least __% by (date),$__ expense reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650309,650300,en_GB,Identify HR processes for outsourcing and select vendors by (date),# of processes selected for outsourcing,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650306,650300,en_GB,Evaluate cost effectiveness of current outsourcing efforts and submit recommendations by (date),Evaluation conducted and recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,Category,650400,650000,en_GB,Staffing & Recruitment ADD,GoalLibraryEntry,650402,650400,en_GB,Conduct hiring manager satisfaction survey by (date),On-time implementation of survey and report of findings,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650409,650400,en_GB,Increase by __% employee referrals that result in new hires by (date),Rate of increase in employee referrals resulting in new hires,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650414,650400,en_GB,Provide regular metrics reporting to executive management by (date),# of reports submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650401,650400,en_GB,Achieve an average rating of at least __ for satisfaction of hiring managers by (date),Hiring manager satisfaction survey,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650404,650400,en_GB,Deliver interview training to managers by (date),Training delivery completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650415,650400,en_GB,Reduce average time to fill __% by (date),Time-to-fill rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650413,650400,en_GB,Increase quantity of candidates presented to hiring managers __% by (date),# candidates per hiring manager,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650410,650400,en_GB,Increase internal hire rate __% by (date),Internal hire rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650411,650400,en_GB,Increase number of diversity hires __% by (date),Diversity hire rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650405,650400,en_GB,Develop and implement an employee referral program by (date),Program deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650408,650400,en_GB,Improve quality of new hires __% by (date),% increase in performance review ratings of new hires,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650412,650400,en_GB,Increase offer acceptance rate __% by (date),Offer acceptance rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650406,650400,en_GB,"Develop recruitment metrics, such as cost per hire, time to fill, hiring manager satisfaction, source cost per hire, etc., by (date)",# of metrics submitted and approved,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650407,650400,en_GB,Improve manager compliance with hiring processes by (date),Reduction in number of errors and requests for assistance,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650416,650400,en_GB,Reduce executive search firm fees __% by (date),$__ reduction in fees,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650403,650400,en_GB,Decrease average cost per hire __% by (date),% decrease in cost per hire,,,,,,,,,,,,,,,,,,,,, ADD,Category,640000,600001,en_GB,Finance & Accounting ADD,Category,640200,640000,en_GB,Audit & Compliance ADD,GoalLibraryEntry,640203,640200,en_GB,Create a process to reduce identified waste by __% by (date),Waste reduction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640208,640200,en_GB,Provide monthly audits of key departmental activities to identify inefficiencies in policies by (date),Monthly policy audits completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640205,640200,en_GB,Evaluate posting procedures to determine compliance with regulatory authorities by (date),Compliance evaluation completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640201,640200,en_GB,Audit each business unit __(#) of times during (timeframe),__(#) of audits completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640207,640200,en_GB,Perform monthly audits of internal data to identify fraud and/or waste,Internal fraud/waste audits completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640206,640200,en_GB,Increase audit rating __% from previous audit score,Audit score,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640210,640200,en_GB,Review and update corporate policies to be in compliance with federal legislation restricting nonauditing services of vendors,Policies reviewed/updated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640209,640200,en_GB,Reduce __(#) of violations received during (timeframe),__(#) of violations received,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640204,640200,en_GB,Develop a system to track compliance with corporate policies by (date),Compliance system developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640202,640200,en_GB,Contract with an outside auditing firm to evaluate effectiveness of corporate policies by (date),Outside auditing firm contracted,,,,,,,,,,,,,,,,,,,,, ADD,Category,640500,640000,en_GB,Risk Management ADD,GoalLibraryEntry,640511,640500,en_GB,Refine underwriting standards to improve loss experience by __ % by (date),Loss experience rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640508,640500,en_GB,Reduce 'below investment grade' debt to a level of __ % by date,BIG debt reduction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640507,640500,en_GB,Monitor insurance products/solvency levels to maintain a level of __ (#) to avoid liquidity issues.,Solvency levels maintained,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640504,640500,en_GB,Evaluate the accuracy of calculations of the fair market value of portfolios and future cash flow,Accuracy demonstrated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640510,640500,en_GB,Reduce the number of investments with a Value at Risk (VaR) level below __ (#) by __ % by (date),Investment reduction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640503,640500,en_GB,Develop exposure measures and tools to assess concentration/diversification supported by organizational processes by (date),Measures and tools developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640501,640500,en_GB,Analyze security track record of reinsurance partners to determine risk by (date),Reinsurance risk analyzed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640506,640500,en_GB,Maximize diversification by limiting exposure to __ (#) individual debtors by date,__ (#) of debtors reduced,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640502,640500,en_GB,Deal pricing is accurate to __ points by (date),Deal pricing accuracy,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640512,640500,en_GB,Review underwriting policies to evaluate actual loss incurred by (date),Underwriting policies reviewed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640509,640500,en_GB,Reduce foreign currency exchange rate risk by __ % by (date),Exchange rate risk reduction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640505,640500,en_GB,Lending/placing activities are approved by credit committee at a rate of __ % by date,Lending/placing approval rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,640300,640000,en_GB,Budget ADD,GoalLibraryEntry,640304,640300,en_GB,Forecasting of future revenues is accurate to __ points by (date),Revenue report accuracy,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640303,640300,en_GB,Forecasting of future costs accurate to __ points by (date),Expense report accuracy,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640307,640300,en_GB,Increase organizational awareness of financial performance by conducted __(#) of organizational trainings by (date),__(#) of trainings conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640305,640300,en_GB,Improve budget worksheet for all divisions for easier understanding by (date),__(#) of changes to budget worksheet,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640301,640300,en_GB,Complete and finalize budget by (date),Date budget is finalized,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640302,640300,en_GB,Conduct monthly reconciliation of computer reports to operating reports,Monthly reconciliation conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640306,640300,en_GB,Increase forecast accuracy __(%) by (date),__(#) of forecasts off by __(%) or less,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640308,640300,en_GB,Provide quarterly reporting of inventory to appropriate managers,Quarterly inventory reports distributed,,,,,,,,,,,,,,,,,,,,, ADD,Category,640100,640000,en_GB,Accounting ADD,GoalLibraryEntry,640111,640100,en_GB,Prepare financial reports for non-management entities (external-stakeholders) by (date),Financial reports created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640104,640100,en_GB,Attain __ D&B/Standard & Poors rating by (date),Rating received,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640113,640100,en_GB,Process accounts receivable within __ (timeframe),__% receivables processed on time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640108,640100,en_GB,Increase number of invoices/statements reviewed __ % by (date),__ (#) invoices/statements reviewed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640115,640100,en_GB,Verify profit/loss statements and balance sheets by (date),__ % balance sheets verified on time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640103,640100,en_GB,Assess and revise cost accounting procedures and methods by (date),__ (#) procedures/methods revised,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640102,640100,en_GB,Achieve total division/plant/organization operating cost levels in __(timeframe),__(%) variance from cost level,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640106,640100,en_GB,Develop a five-year strategic plan to manage inventory based on quarterly reports to management,Five-year strategic plan created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640114,640100,en_GB,Reducing cycle time for closing the books,Month/Quarter/Year End close completed __ (#) days after end of period.,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640109,640100,en_GB,Increase profitability __(%) by (date),Return on Equity,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640112,640100,en_GB,Process accounts payable within __ (timeframe),__ % payables processed on time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640105,640100,en_GB,Create a system to identify improper accounting or documentation activities by (date),System created and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640107,640100,en_GB,Increase amount of discounts taken on timely paid invoices __(%) by (date),__(%) of invoices that discounts are taken on,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640101,640100,en_GB,__(%) of error free vouchers paid is reduced __(%) by (date),__(#) of voucher errors detected by outside auditors,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640110,640100,en_GB,Initiate changes to provided user reports to enhance readability and understanding by (date),__(#) of changes to reports,,,,,,,,,,,,,,,,,,,,, ADD,Category,640400,640000,en_GB,Payroll ADD,GoalLibraryEntry,640402,640400,en_GB,Evaluate payroll processing procedures and implement processes to reduce processing time __(%) by (date),__(%) reduction in payroll processing time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640406,640400,en_GB,Provide payroll reports to staff within __(time) of payroll processing,__(time) taken to distribute payroll reports,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640408,640400,en_GB,Reduce amount of time spent processing payroll __(%) by (date),__(%) reduction in processing time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640403,640400,en_GB,Increase automation of payroll system through implementation of electronic services by (date),__(#) of system implementations,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640407,640400,en_GB,Reduce __(#) of errors on employee paychecks by (date),__(#) of errors on paychecks requiring check re-writing,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640404,640400,en_GB,Payroll questions are answered within __(x timeframe) of request,__(%) of payroll questions answered within timeframe ,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640405,640400,en_GB,Process all employee expense reports and pay within __(#) of days of receipt of approved report,__(#) of expense reports paid outside of established timeline,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640409,640400,en_GB,Reduce payroll transaction processing time __(%) by (date),__ (time) spent on transactional processing,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640401,640400,en_GB,Eliminate penalties resulting from incomplete or inaccurate tax filings by (date),__(#) of penalties resulting from incomplete or inaccurate tax filings,,,,,,,,,,,,,,,,,,,,, ADD,Category,620000,600001,en_GB,Corporate Services ADD,Category,620300,620000,en_GB,Legal/Compliance ADD,GoalLibraryEntry,620312,620300,en_GB,Provide compliance training for internal departments by (date),Training implemented on time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620309,620300,en_GB,Perform contract reviews within __ (#) days of receipt,Contract review rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620310,620300,en_GB,"Perform routine updates of legal forms and documents, policies and procedures",# of documents updated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620306,620300,en_GB,Meet legal department budgetary goals for (time frame),Budget goals met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620305,620300,en_GB,Establish a system to track and report enforcement activities,Enforcement activity tracking implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620308,620300,en_GB,Monitor and evaluate activities performed by outside counsel,Documentation of activities/evaluation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620307,620300,en_GB,Meet response time goals for providing legal advice to internal departments,Response time goals met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620311,620300,en_GB,Prepare opinions of counsel as needed,# of opinions written,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620304,620300,en_GB,Develop/update compliance training materials to meet legal requirements imposed by regulation by (date),Training materials developed/updated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620301,620300,en_GB,Demonstrate successful negotiation of contracts,# of contracts successfully negotiated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620303,620300,en_GB,Develop and execute strategy to reduce costs incurred by using outside counsel,Outsourcing cost savings realized,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620302,620300,en_GB,Demonstrate successful reduction of risk for organization by (date),Documentation of risk reduction,,,,,,,,,,,,,,,,,,,,, ADD,Category,620200,620000,en_GB,Investor Relations ADD,GoalLibraryEntry,620205,620200,en_GB,Increase investor awareness though relationships with corporate brokers,# of corporate brokers contacted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620204,620200,en_GB,Improve market satisfaction ratings by __% by (date),Market satisfaction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620206,620200,en_GB,Increase investor awareness though written statements,# of written statements,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620210,620200,en_GB,Respond to investor inquiries with (unit of time),Inquiry response rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620201,620200,en_GB,Achieve an average rating of at least __ on 1-5 scale for investor satisfaction ratings by (date),Investor satisfaction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620202,620200,en_GB,Develop and execute strategy to reduce costs incurred by using outside PR firms,Outsourcing cost savings realized,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620208,620200,en_GB,Increase investor awareness through road show participation,# of road shows,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620211,620200,en_GB,Update investor documents and materials by (date),# of documents updated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620209,620200,en_GB,Reduce IR department budget by __% by (date),$___ budget reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620203,620200,en_GB,Improve lender satisfaction ratings __% by (date),Lender satisfaction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620207,620200,en_GB,Increase investor awareness through company visits,# of company visits,,,,,,,,,,,,,,,,,,,,, ADD,Category,620400,620000,en_GB,PR ADD,GoalLibraryEntry,620409,620400,en_GB,Provide quarterly reporting on PR metrics to key stakeholders,Quarterly reports distributed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620402,620400,en_GB,Demonstrate an increase in public awareness of organization,__ (#) of press releases accepted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620412,620400,en_GB,Response time to non-emergency media inquires is within __ (#) hours,Media response time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620406,620400,en_GB,Increase number of qualified leads __% by (date),Qualified leads,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620407,620400,en_GB,Increase press coverage __% by (date),Press coverage rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620401,620400,en_GB,Create a public relations plan that aligns PR activities with corporate objectives by (date),PR plan developed and approved,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620410,620400,en_GB,Publish __% more articles than any competitor this year,Comparison of competitive publication rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620411,620400,en_GB,Response time to critical media inquires is within __ (#) hours,Crisis response time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620403,620400,en_GB,Develop PR metrics that align with company goals by (date),Metrics created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620404,620400,en_GB,Hire a media research firm to conduct studies that measure target audience perceptions by (date),Research firm hired and studies conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620405,620400,en_GB,Increase media mention of target products __% by (date),Mention rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620413,620400,en_GB,Secure __(#) speaking engagements per quarter,# of speaking engagements,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620414,620400,en_GB,Write and submit for publication __(#) articles containing company's key messages each quarter,# articles submitted per quarter,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620408,620400,en_GB,Increase share of media mentions among top competitors __% by (date),Share of mention rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,620100,620000,en_GB,Communications ADD,GoalLibraryEntry,620104,620100,en_GB,Implement a system to provide online monitoring of vendors,Online monitoring implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620102,620100,en_GB,Demonstrate effective employee communications via employee newsletter,__ (#) reader response cards returned,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620110,620100,en_GB,Reduce negotiated ad rates by __ (%),Advertising rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620106,620100,en_GB,Negotiate contracts with outside vendors that decreases printing costs by __ (%),Printing cost reduction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620111,620100,en_GB,Respond to requests for communications assistance by internal departments within __ (#) days,Request for assistance response rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620107,620100,en_GB,Perform consumer surveys/focus groups to evaluate success of ad campaigns,__ (#) of surveys/focus groups implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620112,620100,en_GB,Respond to senior management inquiries/communication needs within __ (#) hours,Senior Management response time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620109,620100,en_GB,Reduce costs incurred by using freelance staff by __ (%),Outsourcing reduction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620108,620100,en_GB,Perform updates of print media and other collateral marketing materials,__ (#) of items revised/updated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620103,620100,en_GB,Demonstrate successful event planning and communication,__ (#) of event attendees,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620101,620100,en_GB,Create a system for communicating and tracking competitive intelligence by (date),CI tracking system created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620105,620100,en_GB,Monitor and evaluate activities performed by freelance staff by (date),Freelance monitoring implemented,,,,,,,,,,,,,,,,,,,,, ADD,Category,620500,620000,en_GB,Purchasing ADD,GoalLibraryEntry,620509,620500,en_GB,Increase forecast accuracy and/or action plan effectiveness by matching or bettering forecasts by (predetermined date),Forecast accuracy rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620510,620500,en_GB,Meet product/item-specific stock and margin performance goals by (date),Performance goals met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620502,620500,en_GB,Demonstrate a __ (point range) increase in customer satisfaction,Measurement of increase,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620513,620500,en_GB,Process all purchase orders within __ (#) days of receipt,Purchase order processing rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620514,620500,en_GB,Process all vendor invoices within __ (#) days of receipt,Vendor invoice processing rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620501,620500,en_GB,Create evaluation system by (date) to determine effectiveness of training new Assistant Buyers,Training evaluation system implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620503,620500,en_GB,Demonstrate an improvement in cross-functional and cross-divisional interactions within (specified time frame),Documentation of improvements,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620505,620500,en_GB,Establish a system to disseminate accurate and timely financial forecasts by (date),Reporting system implementation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620512,620500,en_GB,Perform routine vendor evaluations every (time period),# of vendor evaluations performed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620504,620500,en_GB,Develop and execute short-term and long-range sourcing strategies within (specified time frame),# of sourcing strategies executed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620506,620500,en_GB,Execute exit/liquidation strategy to reduce inventory excesses to within __(%) by (date),Inventory excess levels,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620508,620500,en_GB,Generate cost savings of __ (%) by (date),Cost savings realized,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620507,620500,en_GB,Generate and submit RFPs within __ (#) days of receipt,RFP submittal rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620511,620500,en_GB,Obtain Six Sigma certification as a __ belt (indicate belt level) by (date),Specified belt level achieved in allotted time,,,,,,,,,,,,,,,,,,,,, ADD,Category,680000,600001,en_GB,Manufacturing ADD,Category,680700,680000,en_GB,Production ADD,GoalLibraryEntry,680711,680700,en_GB,Reduce amount of scrap __% by (date),$__ scrap reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680703,680700,en_GB,Control labor costs by reducing overtime __% by (date),$__ reduction in overtime costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680706,680700,en_GB,Decrease returned product due to defects by __% by (date),# of defective product returns,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680704,680700,en_GB,Decrease machine down time due to unscheduled maintenance __% by (date),Down time rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680705,680700,en_GB,Decrease machine set up time during product changes by __% by (date),Machine set up times,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680701,680700,en_GB,Conduct audits of the production environment every (time period),# of safety audits conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680713,680700,en_GB,Reduce employee grievances by __% within (date),# of employee grievances,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680702,680700,en_GB,Conduct cross training with production staff by (date),__(#) of employees cross trained within (date),,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680708,680700,en_GB,Improve customer satisfaction by increasing on time delivery of product by (date),__% of on time delivery of product,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680715,680700,en_GB,Reduce quality claims per produced product __% by (date),Reduction in quality claims per product produced,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680712,680700,en_GB,Reduce costs __% by decreasing amount of materials used by (date),% reduction in cost of goods sold,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680709,680700,en_GB,Increase quantity of production by __% by (date),__(#) of product produced per hour worked,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680710,680700,en_GB,Maintain production costs within budget for (time period),Within __% of approved budget,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680716,680700,en_GB,Reduce safety claims and costs __% by (date),# of injuries on the job during (timeframe),,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680714,680700,en_GB,Reduce lead time __% by (date),Time from order to shipment,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680707,680700,en_GB,Implement production process improvements by (date),# of process improvements,,,,,,,,,,,,,,,,,,,,, ADD,Category,680100,680000,en_GB,Engineering ADD,GoalLibraryEntry,680106,680100,en_GB,Redesign product so assembly costs are reduced __% by (date),$__ reduction in assembly costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680101,680100,en_GB,"By end of next product release, reduce personnel hours needed for product testing __% by automating the testing process",# product testing hours,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680109,680100,en_GB,Reduce percentage of errors found during design review __% by (date),% of errors found during design review,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680111,680100,en_GB,Reduce time to respond to RFQs to (unit of time) by (date),Average time to respond to RFQs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680110,680100,en_GB,Reduce time to make requested engineering changes to __ (unit of time) by __%,Average time required to make requested engineering changes,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680105,680100,en_GB,Increase number of product/project launches that are completed within targeted cost by (date),# of launches completed within target cost,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680103,680100,en_GB,Create a best-of-class product as measured by results of participation in an industry competition this year,Industry competition ranking,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680104,680100,en_GB,Implement a code review system by (date) to reduce the number of bugs by __%,Bug rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680107,680100,en_GB,Reduce average engineering change cycle time by __%,Average engineering change cycle time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680102,680100,en_GB,"Complete new design of product by (date), meeting cost and quality specifications",On-time completion of new design,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680108,680100,en_GB,Reduce number of redesigns required __% by (date),# of redesigns required,,,,,,,,,,,,,,,,,,,,, ADD,Category,680400,680000,en_GB,Order Fulfillment ADD,GoalLibraryEntry,680411,680400,en_GB,Reduce customer order actual cycle time __% by (date),Gap between purchase order creation date and the actual delivery date,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680409,680400,en_GB,Reduce administrative costs per invoice __ % by (date),$__ reduction in costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680404,680400,en_GB,Develop customer satisfaction metrics by (date),Metrics developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680406,680400,en_GB,Improve order fulfillment by achieving __% on-time delivery by (date),On-time delivery rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680414,680400,en_GB,Reduce time to delivery __% by (date),Time-to-delivery rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680415,680400,en_GB,Shift order processing responsibility to internal customers by (date) in order to reduce overall product costs,Implementation of new order processes,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680407,680400,en_GB,Improve product selection accuracy __% by (date),Product selection accuracy rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680401,680400,en_GB,Achieve __% delivery of damage-free goods by (date),Damage rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680402,680400,en_GB,Achieve an average customer satisfaction rating of at least __ for order fulfillment by (date),Customer satisfaction surveys,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680405,680400,en_GB,Identify and implement order fulfillment process improvements by (date),# of process improvements implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680412,680400,en_GB,Reduce customer order promised cycle time __% by (date),Gap between purchase order creation date and the requested delivery date,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680413,680400,en_GB,Reduce purchase order backlog by __% by (date),Inventory levels,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680410,680400,en_GB,Reduce administrative costs per purchase order __% by (date),$__ reduction in costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680403,680400,en_GB,Decrease delivery cycle time __% by (date),Delivery cycle time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680408,680400,en_GB,Increase perfect order measure to __% by (date),Purchase order error rates,,,,,,,,,,,,,,,,,,,,, ADD,Category,680200,680000,en_GB,Inventory ADD,GoalLibraryEntry,680211,680200,en_GB,Reduce inventory storage space __% by (date),% of warehouse space used for inventory,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680207,680200,en_GB,Increase inventory count accuracy __% by (date),__% of inventory items with inaccurate counts,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680205,680200,en_GB,Identify inventory management process improvements by (date),# of process improvements identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680210,680200,en_GB,Reduce inventory replenishment cycle times __% by (date),Manufacturing cycle time plus time to deploy product to distribution center,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680204,680200,en_GB,Decrease number of stock outs __% by (date),% stock out (inventory with zero items in stock),,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680208,680200,en_GB,Increase inventory turns to __(#) turns by (date),Inventory turns,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680206,680200,en_GB,Implement inventory management process improvements by (date),# of process improvements implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680209,680200,en_GB,Increase supplier delivery performance __% by (date),% of on time supplier deliveries,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680201,680200,en_GB,Decrease inventory carrying costs __% by (date),$__ reduction in costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680212,680200,en_GB,Reduce monthly inventory adjustments __% by (date),Inventory adjustment rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680213,680200,en_GB,Reduce obsolete and slow moving inventory __% by (date),$__ reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680202,680200,en_GB,Decrease number of backorders __% by (date),# of backorders,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680203,680200,en_GB,Decrease number of missed deliveries __% resulting from lack of inventory by (date),# of missed deliveries caused by inventory shortfall,,,,,,,,,,,,,,,,,,,,, ADD,Category,680500,680000,en_GB,"Planning, Forecasting & Scheduling" ADD,GoalLibraryEntry,680507,680500,en_GB,Improve planning accuracy __% by (date),Adherence-to-plan rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680505,680500,en_GB,Implement a collaborative supply chain planning process across the organization by (date),"Sales, marketing, and operations departments sign off on forecast plan",,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680501,680500,en_GB,Build an accurate probability forecasting model by (date),Model developed and tested,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680503,680500,en_GB,Identify and recommend security measures to reduce risk by (date),Measures recommended and approved,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680509,680500,en_GB,Perform a cost-based risk analysis of supply chain by (date),Risk analysis conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680506,680500,en_GB,Improve adherence to schedule __% by (date),Adherence-to-schedule rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680504,680500,en_GB,Identify supply chain process improvements by (date),# of B443process improvements identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680511,680500,en_GB,Reduce forecasting errors by __% by (date),Forecasting error rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680510,680500,en_GB,Purchase best-in-class forecasting tools by (date),Tools identified and purchased,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680502,680500,en_GB,Develop overall supply chain management strategy and direction by (date),Strategy document submitted and approved,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680508,680500,en_GB,Maximize process improvements by benchmarking supply chain management metrics by (date),Benchmarking conducted,,,,,,,,,,,,,,,,,,,,, ADD,Category,680800,680000,en_GB,Sourcing & Procurement ADD,GoalLibraryEntry,680802,680800,en_GB,Decrease material handling costs by __% by (date),$__ decrease in costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680805,680800,en_GB,Identify processes and/or sub-processes that are candidates for outsourcing by (date),# of processes identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680809,680800,en_GB,Reduce administrative costs by __% by (date),$__ decrease in costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680808,680800,en_GB,Increase procurement from minority and women-owned businesses by (date),# of minority and women-owned suppliers ,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680804,680800,en_GB,Develop baseline procurement metrics for key processes by (date),# of metrics developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680813,680800,en_GB,Reduce transportation costs by __% by (date),$___ reduction in transportation costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680814,680800,en_GB,Set performance objectives and measures for key suppliers by (date),Performance measures established,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680803,680800,en_GB,Decrease total product acquisition costs by reducing procurement overhead costs __% by (date),$__ reduction in overhead costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680801,680800,en_GB,Channel employee spending through preferred suppliers,Percentage increase in spending on preferred suppliers,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680811,680800,en_GB,Reduce cost of goods by __% by (date),$__ reduction in cost of goods,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680807,680800,en_GB,Implement procurement process improvements by (date),# of process improvements implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680806,680800,en_GB,Identify procurement process improvements by (date),# of process improvements identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680812,680800,en_GB,Reduce number of suppliers __% by (date),Percentage reduction in number of suppliers,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680810,680800,en_GB,Reduce cash-to-cash cycle time by __% by (date),Inventory Days of Supply plus Days of Sales Outstanding minus Average Payment Period for Material,,,,,,,,,,,,,,,,,,,,, ADD,Category,680600,680000,en_GB,Product Development ADD,GoalLibraryEntry,680610,680600,en_GB,Increase number of on-time shipments as compared with announced ship date of new products __% by (date),% of on-time shipments,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680611,680600,en_GB,Increase percentage of revenue from new product introductions by __% within (time period),Revenue from new products,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680612,680600,en_GB,Reduce breakeven time for new product introduction by __% by (date),Breakeven time for new products,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680602,680600,en_GB,Complete 100% of research projects by deadline for (time period),% of research deadlines met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680601,680600,en_GB,Achieve an average customer satisfaction score of at least __ on new products by (date),Customer satisfaction score for new products,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680606,680600,en_GB,Decrease research and development costs as a percentage of revenue __% by (date),R&D costs as percentage of revenue,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680613,680600,en_GB,Reduce time taken to bring introduced products to production __% by (date),Average time to bring product to production,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680604,680600,en_GB,Decrease number of failures of prototypes __% by (date),% prototype failures,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680608,680600,en_GB,Increase number of new products introduced to __ (#) by (date),# of products introduced for manufacturing,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680603,680600,en_GB,Complete 100% of research projects within budget for (time period),% of research projects completed within budget,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680609,680600,en_GB,Increase number of on-time new product introductions __% by (date),% products introduced within schedule,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680605,680600,en_GB,Decrease number of in-process cancelled projects __% by (date),# of cancelled projects,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680607,680600,en_GB,Increase number of new products introduced __% within (timeframe),# of new products introduced,,,,,,,,,,,,,,,,,,,,, ADD,Category,680300,680000,en_GB,Maintenance ADD,GoalLibraryEntry,680306,680300,en_GB,Reduce by __% the amount of outside maintenance calls necessary by (date),# of outside maintenance calls ,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680305,680300,en_GB,Reduce amount of overtime by __(%) spent on preventative maintenance projects,__ B449(Overtime) spent on preventative maintenance,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680302,680300,en_GB,Create a preventative maintenance program for all equipment by (date),Preventative maintenance program is created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680307,680300,en_GB,Reduce number of repeat maintenance calls (within timeframe) for same problem,# of repeat maintenance calls,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680303,680300,en_GB,Increase by __% maintenance jobs completed within stated estimated time by (date),# of jobs completed on-time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680301,680300,en_GB,Create a maintenance call log indicating maintenance calls and response time and action by (date),Call log is created and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680304,680300,en_GB,Install required facility modification within __(%) of budgeted time estimate submitted by department,__ (time) to install modification,,,,,,,,,,,,,,,,,,,,, ADD,Category,610000,600001,en_GB,Administration ADD,Category,610100,610000,en_GB,Administrative Support ADD,GoalLibraryEntry,610109,610100,en_GB,Reduce the number of documents returned due to incompleteness or errors by (date),# of returned documents,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610106,610100,en_GB,Conduct __(#) training sessions with other administrative personnel on new skills,# of trainings conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610108,610100,en_GB,Reduce overtime hours __% by (date),Overtime reduction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610103,610100,en_GB,"By (date), document all administrative procedures for position in the case of absence",# of procedures documented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610107,610100,en_GB,Improve response time to customer requests to (unit of time) by (date),Average response time to requests,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610104,610100,en_GB,"By (date), follow all departmental policies and procedures",# of policies and procedures not followed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610105,610100,en_GB,"By (date), meet __% of all agreed upon deadlines",% of deadlines met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610102,610100,en_GB,Become more proficient with computer software by attending __(#) of training courses per (time period),# of courses attended,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610101,610100,en_GB,Achieve a customer satisfaction rating of at least __ for services provided during (time frame),Satisfaction survey score,,,,,,,,,,,,,,,,,,,,, ADD,Category,610200,610000,en_GB,Facilities & Maintenance ADD,GoalLibraryEntry,610205,610200,en_GB,Implement a facility emergency plan by (date),Plan implementation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610201,610200,en_GB,Achieve an average customer satisfaction rating of at least __ for work provided by department,Customer satisfaction score,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610204,610200,en_GB,Conduct preventative maintenance on all machines every (time period),# of preventative maintenance checks conducted during (timeframe),,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610202,610200,en_GB,Conduct (timeframe) facility inspections,# of inspections conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610206,610200,en_GB,Increase number of work orders responded to within 24 hours by (date),# of work orders responded to within 24 hours,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610207,610200,en_GB,Reduce amount of budget spent to outsource projects __% by (date),$__ budget reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610203,610200,en_GB,Conduct __(#) of fire drills by (date),# of fire drills conducted,,,,,,,,,,,,,,,,,,,,, ADD,Category,610300,610000,en_GB,Office Management ADD,GoalLibraryEntry,610306,610300,en_GB,Review and evaluate current policies and procedures and implement changes if necessary to improve/streamline processes,# of policies or procedures reviewed or changed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610303,610300,en_GB,"Implement a paper and beverage container recycling program next month, with the goal of 100% participation",Recycling program implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610304,610300,en_GB,Keep office supplies from running out by instituting a formal order system by the end of (time period),Office supply inventories,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610301,610300,en_GB,Cross train administrative staff by (date),# of staff cross trained,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610302,610300,en_GB,Decrease amount of money spent on office supplies by $___ by ordering in bulk and eliminating unnecessary items,__($) cost reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610305,610300,en_GB,Reduce amount of office inventory lost by implementing an inventory control system by the end of (month),Reduction in lost inventory,,,,,,,,,,,,,,,,,,,,, ADD,Category,690000,600001,en_GB,Marketing ADD,Category,690500,690000,en_GB,Strategic Alliances ADD,GoalLibraryEntry,690509,690500,en_GB,Identify potential strategic alliance partnerships by (date),# of alliances identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690511,690500,en_GB,Increase number of new accounts generated by alliances__% by (date),Increase in new accounts,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690505,690500,en_GB,Develop standardized metrics to compare and evaluate partner performance across the enterprise portfolio by (date),Metrics developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690508,690500,en_GB,Generate incremental opportunities through strategic alliances,$__ incremental revenue generated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690512,690500,en_GB,Increase revenue share by building strategic alliances by (date),__% increase in revenue share,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690513,690500,en_GB,Monitor overall performance of alliance portfolio and recommend changes by (date),Recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690503,690500,en_GB,Decrease time-to-market by establishing product development partnerships by (date),# of partnerships established,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690507,690500,en_GB,Expand access to markets through development of strategic alliances by (date),# of strategic alliances developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690504,690500,en_GB,Develop alliances to broaden geographic range __% by (date),Increase in geographic range,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690501,690500,en_GB,"Build infrastructure to support partners, including partner information (portal), lead management, and product update information",Infrastructure developed and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690510,690500,en_GB,Increase market penetration through strategic alliances by (date),__% market penetration increase,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690502,690500,en_GB,Compare advantage of alliance investments to other opportunities such as acquisitions and internal development projects by (date),Comparison conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690506,690500,en_GB,Establish ROI models and thresholds to evaluate overall alliance performance against financial expectations by (date),ROI models established,,,,,,,,,,,,,,,,,,,,, ADD,Category,690400,690000,en_GB,Product Management ADD,GoalLibraryEntry,690406,690400,en_GB,Create a customer advisory board for product planning input by (date),# of customers selected to participate and first meeting held,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690407,690400,en_GB,Create product requirements and specification documents that meet developer needs by (date),Developer satisfaction survey,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690414,690400,en_GB,Integrate customer enhancement requests by (date),# of requests implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690408,690400,en_GB,Develop a product roadmap with features and delivery dates by (date),Roadmap developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690415,690400,en_GB,Meet __ % of product roadmap milestones by (date),Product roadmap actuals,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690412,690400,en_GB,Increase speed of new feature development __ % by (date),New feature development rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690417,690400,en_GB,Provide pre-sales support to __(#) customers by (date),# of customers supported,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690419,690400,en_GB,Reduce product development costs __ % by (date),Development costs per product,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690416,690400,en_GB,Proactively contact and interview __(#) current customers to learn about needs and problems by (date),# interviews conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690404,690400,en_GB,Conduct training for internal subject matter experts by (date),# of trainings conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690405,690400,en_GB,Conduct win/loss analysis on closed deals by (date),# analyses conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690418,690400,en_GB,Reduce number of open defects per product each quarter,Technical support logs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690403,690400,en_GB,Conduct __(#) speaking engagements at conferences and trade shows by (date),# speaking engagements,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690401,690400,en_GB,Achieve __ % on time product releases,Actual vs. projected release dates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690413,690400,en_GB,Increase time to market __% by (date),Time to market rate change,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690402,690400,en_GB,Become an active member in a trade association for product market by (date),# of meetings attended,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690410,690400,en_GB,Establish and track product management metrics and measures,# of metrics identified and tracked,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690409,690400,en_GB,Develop a technology white paper by (date),White paper created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690420,690400,en_GB,"Spend a ""day in the life"" with __(#) potential customer to learn real-world market problems by (date)",# onsite visits conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690411,690400,en_GB,Establish product stage gate checkpoints by (date),Checkpoints established,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690421,690400,en_GB,Survey user group on enhancement requests by (date),User group survey conducted,,,,,,,,,,,,,,,,,,,,, ADD,Category,690100,690000,en_GB,Market Research ADD,GoalLibraryEntry,690107,690100,en_GB,Institute a knowledge exchange program to build organizational expertise by (date),Program deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690108,690100,en_GB,Support internal information needs by automating access to market research data by (date),Automation implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690106,690100,en_GB,Improve responsiveness to ad hoc research needs by conducting frequent priority reviews,Weekly priority review meetings conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690103,690100,en_GB,Establish processes to ensure consistency and quality control for market research projects by (date),# of quality control processes established,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690105,690100,en_GB,Improve internal communication of market research information by (date),Internal customer satisfaction survey,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690104,690100,en_GB,Implement a standardized approach to assess market research value and ROI of research projects to the business by (date),ROI calculated for __% of market research projects,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690109,690100,en_GB,Utilize workload forecast models to maximize project staffing and resource allocation by (date),Documented improvement in resource allocation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690102,690100,en_GB,Develop career paths for market research to build and retain organizational talent by (date) ,# career paths developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690101,690100,en_GB,Develop a project valuation process to optimize and balance staff workloads by (date),Implementation of valuation process,,,,,,,,,,,,,,,,,,,,, ADD,Category,690300,690000,en_GB,Marketing Communications ADD,GoalLibraryEntry,690304,690300,en_GB,"Streamline the process for planning, developing and distributing sales collateral by (date)",Reduction in sales collateral cycle time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690302,690300,en_GB,Decrease marketing communication costs by __% per customer by (date),$__ reduction in costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690301,690300,en_GB,Conduct focus groups and surveys by (date) to identify customer needs and preferences,Research conducted and analyzed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690303,690300,en_GB,Develop segmented messages for channel partners to optimize communications effectiveness by (date),# of messages developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690305,690300,en_GB,Use stakeholder feedback to implement marketing communications process improvements by (date),# of process improvements implemented,,,,,,,,,,,,,,,,,,,,, ADD,Category,690200,690000,en_GB,Marketing - General ADD,GoalLibraryEntry,690212,690200,en_GB,Generate __(#) new leads per week,# of new leads/week,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690203,690200,en_GB,Coordinate the development of a new ad campaign through advertising agency with goal of increasing brand recognition to __% by (date),Brand recognition survey,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690202,690200,en_GB,Complete product launch plan and obtain sign off from sales and engineering by (date),Launch plan completed and approved,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690205,690200,en_GB,Decrease cost per sales close __% by (date),Cost per sales close,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690214,690200,en_GB,Increase customer growth rate __% by (date),Customer growth rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690211,690200,en_GB,Expand into __(#) new geographic markets by (date),# new markets,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690207,690200,en_GB,Decrease cost to sales ratio by__% by (date),Cost to sales ratio,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690213,690200,en_GB,Implement a marketing campaign targeted to C-level executives by (date),Response rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690218,690200,en_GB,Manage and share marketing knowledge across the organization by building and managing a marketing council composed of business unit marketing heads,Marketing council established and regular meetings conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690209,690200,en_GB,Develop and implement a plan to align corporate and product branding by (date),Branding plan implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690208,690200,en_GB,Develop a clear roadmap by (date) for brand lifecycle management to increase market penetration and expansion,Roadmap developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690210,690200,en_GB,Develop standard brand planning processes and templates for all marketing organizations by (date),Processes and templates developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690204,690200,en_GB,Create Web marketing protocol and policies by (date),Web marketing policies implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690216,690200,en_GB,Increase financial growth from current customers __% by (date),$__ generated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690217,690200,en_GB,Increase market share __% by (date),__% increase in market share,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690215,690200,en_GB,Increase customer retention rate __% by (date),Retention rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690201,690200,en_GB,Break into __(#) new SIC codes by (date),# new SIC codes,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690206,690200,en_GB,Decrease cost per sales lead __% by (date),Cost per sales lead,,,,,,,,,,,,,,,,,,,,, ADD,Category,670000,600001,en_GB,Management ADD,Category,670100,670000,en_GB,Performance Management ADD,GoalLibraryEntry,670107,670100,en_GB,Provide performance feedback to each direct report every (time period),Feedback session documentation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670104,670100,en_GB,Ensure that each employee's individual goal plan is completed by (date),Goal plan documentation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670108,670100,en_GB,"Record at least __(#) performance notes for each employee per quarter, detailing achievements or performance problems",Performance notes documentation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670103,670100,en_GB,Create individual development plans with each direct report by (date),Development plans created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670106,670100,en_GB,Improve performance rating of direct reports __% by (date),Performance review ratings,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670102,670100,en_GB,Conduct 100% of annual performance reviews on time,Performance review completion rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670105,670100,en_GB,Ensure that objectives of direct reports are aligned with key corporate goals,Goal plan alignment,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670101,670100,en_GB,Attend a training in performance management soft skills by (date),Training attended,,,,,,,,,,,,,,,,,,,,, ADD,Category,670200,670000,en_GB,Staffing & Retention ADD,GoalLibraryEntry,670209,670200,en_GB,Maximize staff resources by using project management software to decrease down time by __% and reduce overtime by __%,Down time and overtime rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670208,670200,en_GB,Keep 100% of job descriptions up to date,Job description revision dates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670207,670200,en_GB,Increase first-year retention rate of new hires to __%,New hire retention rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670204,670200,en_GB,Decrease employee turnover __% by year end by ensuring adequate breaks and reasonable scheduling,Turnover rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670205,670200,en_GB,Identify __(#) employees to groom for management positions by (date),# employees identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670202,670200,en_GB,Achieve__% accuracy for annual workforce forecasts,Staffing forecasts,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670203,670200,en_GB,Benchmark salaries to ensure industry competitiveness,Salary benchmarking conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670210,670200,en_GB,Reduce employee turnover __% by offering a career development and training program by (date),Turnover rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670206,670200,en_GB,Identify causes of employee turnover and submit recommendations by (date),Recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670201,670200,en_GB,Achieve an average employee job satisfaction rating of at least __ on 1-5 scale ,Employee satisfaction survey ratings,,,,,,,,,,,,,,,,,,,,, ADD,Category,630000,600001,en_GB,Customer Service ADD,Category,630100,630000,en_GB,Customer Satisfaction & Loyalty ADD,GoalLibraryEntry,630104,630100,en_GB,Decrease return rates __% by (date),Return rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630108,630100,en_GB,Increase average length of customer relationship __% by (date),Customer relationship duration average,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630105,630100,en_GB,Implement a customer retention program that increases retention rates by __% by (date),Retention rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630101,630100,en_GB,Achieve a __% reduction in number of complaints from customers who were not satisfied with how long it took for them to receive assistance by (date),Customer complaint rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630102,630100,en_GB,Achieve a __% reduction in number of complaints from customers who were not satisfied with how they were treated by (date),Customer complaint rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630103,630100,en_GB,Conduct monthly customer focus groups that generate __(#) service improvement ideas per session,# improvement ideas/session,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630113,630100,en_GB,Increase customer retention __% by (date),Customer retention rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630106,630100,en_GB,Implement an online customer survey by (date) to measure customer satisfaction with online services and transactions,Online survey implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630107,630100,en_GB,Improve customer satisfaction ratings __% by (date),Customer surveys,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630110,630100,en_GB,Increase customer likelihood to repurchase __% by (date),Customer surveys,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630109,630100,en_GB,Increase customer complaints resolved on first contact __% by (date),Customer complaint response rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630111,630100,en_GB,Increase customer likelihood-to-recommend __% by (date),Customer survey data,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630114,630100,en_GB,Reduce total number of customer complaints __% by (date),# customer complaints,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630112,630100,en_GB,Increase customer loyalty by __% by (date),Customer loyalty index,,,,,,,,,,,,,,,,,,,,, ADD,Category,630300,630000,en_GB,Customer Support ADD,GoalLibraryEntry,630309,630300,en_GB,Receive fewer than __(#) of validated customer complaints per (unit of time),# customer complaints validated by manager,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630307,630300,en_GB,Increase rate of calls closed on initial contact __% by (date),Close rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630314,630300,en_GB,Reduce by at least __% the number of customer service complaints for department by (date),Departmental complaint rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630303,630300,en_GB,Decrease number of rings until answered to __(#) rings by (date),Answer rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630316,630300,en_GB,Respond to problems within __ minutes of initial customer contact,Average time from contact to response,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630313,630300,en_GB,Reduce average time for resolving customer issues from __(#) minutes to __(#) minutes by the end of (date),Complaint resolution response time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630306,630300,en_GB,Increase customer satisfaction with customer support services __% by (date),Customer satisfaction surveys,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630301,630300,en_GB,Achieve a rate of __% for customer contract renewals by (date),Contract renewal rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630305,630300,en_GB,Identify at least __(#) ideas for improving customer service by (date),# improvement ideas suggested,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630304,630300,en_GB,Decrease time to reach qualified representative __% by (date),Qualified representative reached within __ (#) minutes,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630302,630300,en_GB,Decrease abandonment rate of calls in queue to __% by (date),Call abandonment rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630308,630300,en_GB,Increase the number of incidents processed per service desk __% by (date),Service desk incident processing rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630310,630300,en_GB,Reduce average cost per incident __% by (date),$__ reduction in cost per incident,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630312,630300,en_GB,Reduce average queue time to less than __minutes by (date),Queue time rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630315,630300,en_GB,Reduce response time for customer email inquiries from__(#) hours to __(#) by (date),Email response time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630311,630300,en_GB,Reduce average hold time __% by (date),Hold time rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,630200,630000,en_GB,Customer Service Management ADD,GoalLibraryEntry,630202,630200,en_GB,Deploy and maintain a knowledge base by (date) that provides customers with easy access through multiple channels,Knowledge base implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630214,630200,en_GB,Improve technical skills of customer service team through training initiatives by (date),Training pre-and post-tests,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630205,630200,en_GB,Develop and track customer service and performance metrics by (date),Metrics developed and tracked,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630210,630200,en_GB,Implement a chat system by (date) that enables proactive intervention with online customers,Chat system implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630203,630200,en_GB,Develop a process to identify the root causes of customer service problems by (date),Problem identification process implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630207,630200,en_GB,"Evaluate costs, benefits, and risks of outsourcing customer support services by (date)",Cost-benefit analysis conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630211,630200,en_GB,Implement a common incident repository to track customer incidents across all channels,Incident repository implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630212,630200,en_GB,Implement measures to improve stress management of customer service representatives by (date),Stress management measures implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630216,630200,en_GB,Listen in on __ (#) hours of customer service calls per month,Call monitoring log,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630208,630200,en_GB,"Evaluate, select and implement a new CRM by (date)",CRM implementation deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630220,630200,en_GB,Upgrade tracking and reporting capability for customer service department by (date),Upgrade completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630218,630200,en_GB,"Reduce customer service calls __% by (date), by implementing a proactive email messaging service to notify customers of changes in products, services or policies",Customer service call volume,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630219,630200,en_GB,"Systematically capture customer needs by implementing multiple ""listening posts,"" such as customer surveys, telephone interviews, focus groups, and customer comment cards, by (date)",Listening posts implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630215,630200,en_GB,Increase the number of people who visit customer service Web site to at least __(#) by the end of (date),# customer service Web site visitors,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630213,630200,en_GB,Improve team compliance with escalation process by (date),Incident logs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630206,630200,en_GB,Evaluate and select a tool for optimizing escalation and workflow rules,Workflow tool selected,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630217,630200,en_GB,Provide regular reporting of customer service and performance metrics by (date),Reports distributed every (time period),,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630201,630200,en_GB,Create scorecards to evaluate the performance of each customer service division by (date),Scorecard system implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630209,630200,en_GB,Expand online FAQ database to meet customer self-service needs by (date),FAQ database expansion completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630204,630200,en_GB,Develop an overall contact center strategy that ensures all channels work together to get accurate answers to customers as quickly and efficiently as possible,Strategy developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibrary,600001,,en_US,SuccessFactors Goal Library ADD,Category,660000,600001,en_US,IT ADD,Category,660100,660000,en_US,Application Development ADD,GoalLibraryEntry,660108,660100,en_US,Provide work estimates for programming tasks that are accurate within __% of actuals,Work estimate accuracy rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660101,660100,en_US,Achieve __% bug-free code for delivery to production,Bug rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660110,660100,en_US,Reduce mean time to repair failures __% by (date),Time to repair rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660106,660100,en_US,Increase mean time to failure __% by (date),Mean time to failure rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660102,660100,en_US,Decrease defect rate __% by (date),Defect rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660104,660100,en_US,Identify application development process improvement ideas by (date),# of process improvement ideas,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660107,660100,en_US,Learn __(#) new programming languages by (date),# of new languages learned,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660103,660100,en_US,Document 100% of coding changes for each application,Code documentation rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660111,660100,en_US,Reduce rate of errors per lines of code __% by (date),Errors per lines of code,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660105,660100,en_US,Increase code production rate to __(#) lines of code per (unit of time) by (date),Code production rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660109,660100,en_US,Recommend new programming languages for inclusion in toolkit by (date),Recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,Category,660500,660000,en_US,Help Desk ADD,GoalLibraryEntry,660507,660500,en_US,"Increase the number of incidents closed remotely, without need for on-site visit, __% by (date)",Remote closure rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660505,660500,en_US,Increase problem resolution rate __% by (date),Problem resolution rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660509,660500,en_US,Reduce average cost per incident __% by (date),$__reduction in cost per incident,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660506,660500,en_US,Increase rate of calls closed on initial contact __% by (date),Close rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660502,660500,en_US,Decrease abandonment rate of calls in queue to __% by (date),Call abandonment rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660504,660500,en_US,Decrease time to reach qualified representative __% by (date),Qualified representative reached within __ (#) minutes,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660503,660500,en_US,Decrease number of rings until answered to __(#) rings by (date),Answer rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660512,660500,en_US,Respond to problems within __ (#) minutes of initial customer contact,Average time from contact to response,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660511,660500,en_US,Reduce average queue time to less than __ minutes by (date),Queue time rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660508,660500,en_US,Increase the number of incidents processed per service desk __% by (date),Service desk incident processing rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660501,660500,en_US,Achieve an average rating of at least __ for customer satisfaction with technical support services by (date),Customer satisfaction surveys,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660510,660500,en_US,Reduce average hold time to less than __ minutes by (date),Hold time rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,660200,660000,en_US,Application Management ADD,GoalLibraryEntry,660206,660200,en_US,Evaluate and recommend new tools for monitoring application performance by (date),Recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660203,660200,en_US,Define and implement source code and build processes by (date),Source code processes defined and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660202,660200,en_US,Define and implement a code review process by (date),Code review process defined and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660205,660200,en_US,Develop metrics to measure programmer productivity by (date),# metrics developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660204,660200,en_US,Develop and implement standard coding techniques and processes for the department by (date),Coding standards developed and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660201,660200,en_US,Collect failure data to create reliability models by (date),Reliability models developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660208,660200,en_US,Review contract renewals for supported applications to ensure only needed services are covered ,Contracts reviewed and recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660207,660200,en_US,Monitor and provide regular reporting on performance data for key applications,Performance data reporting,,,,,,,,,,,,,,,,,,,,, ADD,Category,660400,660000,en_US,Data Management ADD,GoalLibraryEntry,660403,660400,en_US,Create data processing improvement recommendations by (date) and obtain management buy-in to recommended changes,# of data processing improvements identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660405,660400,en_US,Develop and communicate a data retention policy by (date),Data retention policy developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660416,660400,en_US,Research and identify data management best practices by (date),# of best practices identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660404,660400,en_US,Decrease cost to serve __% by (date),$__ reduction in cost to serve,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660408,660400,en_US,Ensure 100% match between established data-management processes and related documentation by (date),Correlation of processes and documentation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660406,660400,en_US,Develop and implement a data migration plan by (date),Migration plan deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660415,660400,en_US,Research and develop data retention policies for each identified country by (date),Country-specific data retention policies developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660412,660400,en_US,Identify optimization opportunities for data-related systems and processes by (date),# of B313opportunities identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660417,660400,en_US,Rollout an enterprise data management system by (date),System implementation deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660401,660400,en_US,Achieve 100% compliance with Sarbanes-Oxley Act data-related regulations by (date),SOX compliance rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660410,660400,en_US,Evaluate and make recommendations for purchasing a tool for monitoring and measuring database application performance by (date),Measurement tool recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660407,660400,en_US,Develop and implement enterprise-wide data integration plan by (date),Integration plan deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660413,660400,en_US,Investigate and make recommendations for off-site data storage by (date),Data storage recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660418,660400,en_US,Study local data and data-related issues in order to recommend data quality improvements by (date),Date quality improvement recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660409,660400,en_US,Ensure 100% of data management processes are documented by (date),Data management process documentation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660411,660400,en_US,Identify areas of noncompliance with the data requirements of the Sarbanes-Oxley Act and make recommendations for achieving compliance by (date),SOX Compliance recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660402,660400,en_US,Achieve an average rating of at least __ for internal customer satisfaction by (date),Customer satisfaction survey,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660414,660400,en_US,Reduce data-entry time to __ (#) minutes per customer by consolidating multiple databases into one data management system by (date),Data entry rate per customer,,,,,,,,,,,,,,,,,,,,, ADD,Category,660800,660000,en_US,Network Services ADD,GoalLibraryEntry,660808,660800,en_US,Reduce network-related user complaints __% by (date),User complaints rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660807,660800,en_US,Increase frequency of network performance reports to management to __(#) reports per (time period),Frequency of network performance reports,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660806,660800,en_US,Implement process improvements to reduce network slowdowns __% by (date),Network slowdown rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660802,660800,en_US,Decrease cost to serve __% by (date),$__ reduction in cost to serve,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660809,660800,en_US,Reduce unplanned network downtime __% by (date),Network log,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660804,660800,en_US,Evaluate and recommend tools for monitoring network performance,Network performance measurement tool selected,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660805,660800,en_US,Implement a vendor management system by (date),Vendor management system implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660803,660800,en_US,"Develop a comprehensive set of network operations standards, practices, metrics and reporting requirements by (date)",Network operations standards developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660810,660800,en_US,Update the network contingency and disaster recovery plan by (date),Contingency and disaster recovery plan updated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660801,660800,en_US,Assess and revise problem resolution and escalation procedures to reduce problem resolution time __% by (date),Problem resolution rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,660300,660000,en_US,Backup & Recovery ADD,GoalLibraryEntry,660308,660300,en_US,Run 100% of daily backups on schedule,Backup schedule adherence rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660307,660300,en_US,Recommend process improvements to data backup procedures by (date),# of process improvements recommended,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660305,660300,en_US,Ensure that complete data recovery can be achieved within (time period) of event,Data recovery rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660301,660300,en_US,Conduct __(#) dry runs of disaster recovery plan every (time period),# of dry runs conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660309,660300,en_US,Update disaster recovery plan and communicate changes by (date),Disaster recovery plan updated and communicated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660304,660300,en_US,Develop a disaster recovery plan aligned with corporate priorities by (date),Disaster recovery plan created ,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660303,660300,en_US,Create comprehensive documentation of data backup and recovery processes by (date),Backup and recovery documentation developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660306,660300,en_US,Evaluate and select new backup and recovery technologies by (date),New technologies selected,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660302,660300,en_US,Conduct industry benchmarking and recommend backup and recovery best practices by (date),Recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,Category,660900,660000,en_US,Operations ADD,GoalLibraryEntry,660902,660900,en_US,Analyze production workflow bottlenecks and make process improvement recommendations by (date),# process improvement recommendations,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660911,660900,en_US,Increase overall production output __% by (date),Output rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660912,660900,en_US,Reduce computer-related energy costs__% by (date),$__ energy cost reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660907,660900,en_US,Ensure production documentation complies with data center standards by (date),Documentation compliance,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660901,660900,en_US,Achieve an average rating of at least __ for internal customer satisfaction with data center performance by (date),Customer satisfaction survey,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660909,660900,en_US,Identify process improvements to ensure accurate cost allocation to clients by (date),# of process improvements identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660910,660900,en_US,Implement a vendor management system by (date),Vendor management system implementation deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660913,660900,en_US,"Reduce operations costs __% by assessing productivity and cost effectiveness of workflow, hardware and software by (date)",$__ reduction in operations costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660904,660900,en_US,Decrease by __% production output delays by (date),Output delay rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660914,660900,en_US,Reduce overall number of job reruns __% by (date),Job rerun rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660903,660900,en_US,Assess and revise problem resolution and escalation procedures to reduce problem resolution time __% by (date),Problem resolution rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660908,660900,en_US,"Evaluate, recommend and implement new production control software by (date)",Software implementation deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660905,660900,en_US,Decrease cost to serve __% by (date),$__ reduction in cost to serve,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660906,660900,en_US,Ensure cost effectiveness of equipment purchases by conducting ROI and cost-benefit analysis for each purchase,ROI analyses conducted,,,,,,,,,,,,,,,,,,,,, ADD,Category,660700,660000,en_US,Information Security ADD,GoalLibraryEntry,660701,660700,en_US,Achieve 100% compliance with information security regulations,Regulation compliance rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660703,660700,en_US,"Build a threat model by (date) and maintain a database of assets, threats and vulnerabilities ",Threat model developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660708,660700,en_US,Create and train a cross-functional security team with participants from each of the company's operational areas,Security team established and trained,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660714,660700,en_US,Reduce problem resolution time __% by (date),Problem resolution rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660706,660700,en_US,"Create a policy statement by (date) that outlines administrators' security-related responsibilities and procedures for user account administration, passwords, policy enforcement, and privilege review",Administrator policy statement developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660711,660700,en_US,"Develop, monitor and report on information security performance metrics, such as threat level, vulnerability level, asset valuation, problem-resolution time, and cost in terms of losses or savings",Metrics established and regular reporting conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660710,660700,en_US,Develop and implement a security awareness program by (date),Security program deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660715,660700,en_US,Reduce risk levels for identified assets by (date),Documentation of risk reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660705,660700,en_US,Conduct security audits every (time period),# audits conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660702,660700,en_US,Benchmark company information security practices by (date) and recommend best practices to adopt,Benchmarking conducted and recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660709,660700,en_US,Define and communicate security violation response procedures and practices,Security violation procedures implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660718,660700,en_US,Review risk analysis and security policy every (time period) and make risk remediation recommendations,Policy review conducted and recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660713,660700,en_US,Identify areas of noncompliance with information security regulations and make recommendations for achieving compliance,Analysis conducted and recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660712,660700,en_US,Ensure that 100% of targeted employees complete security training program by (date),Employee training records,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660704,660700,en_US,"Conduct a risk analysis that identifies and ranks risks to the network, network resources, and data",Risk analysis conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660707,660700,en_US,Create a user policy statement by (date) that outlines users' security-related roles and responsibilities,User policy statement developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660717,660700,en_US,Reduce time lost to security problems __% by (date),# of hours,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660716,660700,en_US,Reduce security violations __% by (date),Security violation rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,660600,660000,en_US,Help Desk Management ADD,GoalLibraryEntry,660613,660600,en_US,Initiate process improvements to increase use of Web self-service __% by (date),% increase in self service use,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660605,660600,en_US,"Evaluate costs, benefits, and risks of outsourcing technical support services by (date)",Cost-benefit analysis conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660607,660600,en_US,Expand online FAQ database to meet customer self-service needs by (date),FAQ database expansion completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660608,660600,en_US,Implement a common incident repository to track customer incidents across all channels,Incident repository implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660615,660600,en_US,Upgrade tracking and reporting capability for help desk by (date),Upgrade completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660602,660600,en_US,Develop and track help desk performance metrics by (date),Metrics developed and tracked,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660604,660600,en_US,Evaluate and select a tool for optimizing escalation and workflow rules,Workflow tool selected,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660610,660600,en_US,Implement measures to improve stress management of help desk representatives by (date),Stress management measures implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660612,660600,en_US,Improve technical skills of help desk team through training initiatives by (date),Training pre-and post-tests,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660603,660600,en_US,Establish a dedicated help desk hotline for direct emergency contact by (date),Hotline established,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660611,660600,en_US,Improve team compliance with escalation process by (date),Incident logs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660601,660600,en_US,Develop an overall contact center strategy that ensures all channels work together to get accurate answers to customers as quickly and efficiently as possible,Contact center strategy developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660609,660600,en_US,Implement emergency after-hours server support procedures by (date),Emergency support procedures implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660614,660600,en_US,Provide regular reporting of help desk performance metrics by (date),Reports distributed every (time period),,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,660606,660600,en_US,"Evaluate, select and implement a new CRM by (date)",CRM implementation deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,Category,700000,600001,en_US,Sales ADD,Category,700200,700000,en_US,Individual Sales ADD,GoalLibraryEntry,700213,700200,en_US,Increase cross-sell sales __% by (date),$__ in cross-sell sales,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700217,700200,en_US,Submit __ (#) of proposals per (time period),# of proposals submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700204,700200,en_US,Achieve 100% of target for ________ (vertical market) by (date),$__ in bookings,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700203,700200,en_US,Achieve 100% of target for _______ (region) by (date),$__ in bookings,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700207,700200,en_US,Decrease number of dials to reach key decision-makers by (date),# of dials,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700210,700200,en_US,Generate __ (#) new leads per day for (time period),Daily lead generation rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700208,700200,en_US,Decrease response time for customer inquiries __% by (date),Response time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700216,700200,en_US,Make __ (#) appointments with potential customers during (time period),# of appointments generated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700209,700200,en_US,Establish __(#) of referenceable customers by (date),# of referenceable customers,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700206,700200,en_US,Create detailed plans for key accounts by (date),Account plans created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700202,700200,en_US,Achieve 100% of target for _______ (product line) by (date),$__ in bookings,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700212,700200,en_US,Increase close rate __% by (date),Close rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700214,700200,en_US,Increase number of new customers __% by (date),# of new customers,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700201,700200,en_US,Achieve __ % customer retention rate by (date),Retention rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700211,700200,en_US,Increase average transaction size __% by (date),Average transaction size increased to $___,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700215,700200,en_US,Keep sales-related expenses under $__ for (time period),Sales expenses less than $__,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700205,700200,en_US,Close__(#) of new accounts worth $__ by (date),# of new accounts,,,,,,,,,,,,,,,,,,,,, ADD,Category,700300,700000,en_US,Sales Management ADD,GoalLibraryEntry,700303,700300,en_US,Identify skill gaps and implement training by (date),Pre- and post-training assessments,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700306,700300,en_US,Increase overall sales revenue __% by (date),$__ increase in sales revenue,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700307,700300,en_US,Maintain a customer satisfaction rating for sales representative performance of at least __ (#) on 1-5 scale for (time period),Customer satisfaction survey rating,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700301,700300,en_US,Complete sales compensation plan by (date),Compensation plan established,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700305,700300,en_US,Increase number of new accounts __% by (date),# of new accounts,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700304,700300,en_US,Improve win rate __% by (date),Win rate of __%,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700308,700300,en_US,Maintain variance of less than __% between forecasts and actuals for (time period),Variance rate less than __%,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700302,700300,en_US,Develop and implement a strategy to increase sales in ___________ (region) by __% by (date),$__ sales increase,,,,,,,,,,,,,,,,,,,,, ADD,Category,700100,700000,en_US,Channel Sales ADD,GoalLibraryEntry,700112,700100,en_US,Train __ (#) of reseller representatives in resale channel by (date),# of reseller trainings conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700104,700100,en_US,Assess reseller cooperation with the direct sales force by (date),Survey conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700111,700100,en_US,Meet target of $________ in revenue per reseller by (date),Revenue per reseller,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700109,700100,en_US,Increase reseller contribution to corporate revenue __% by (date),$__ revenue increase,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700107,700100,en_US,Implement system for monitoring and managing channel partner performance by (date),Channel management system implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700102,700100,en_US,Add __ (#) new resellers by (date),# of new resellers,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700106,700100,en_US,Implement new processes to speed ramp up of new partners by (date),Processes implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700103,700100,en_US,Analyze partner base and target new partners by (date),# of new partners targeted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700110,700100,en_US,Maintain discount level between ___ % and ___ % off list during (time period),Discount level for (time period),,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700108,700100,en_US,Increase partner lead generation __% by (date),# of leads generated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700101,700100,en_US,Achieve a minimum of __ (#) deals in channel pipeline by (date),# of deals in pipeline,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,700105,700100,en_US,Develop metrics to monitor channel partner performance by (date),Metrics developed,,,,,,,,,,,,,,,,,,,,, ADD,Category,690000,600001,en_US,Marketing ADD,Category,690100,690000,en_US,Market Research ADD,GoalLibraryEntry,690109,690100,en_US,Utilize workload forecast models to maximize project staffing and resource allocation by (date),Documented improvement in resource allocation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690108,690100,en_US,Support internal information needs by automating access to market research data by (date),Automation implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690107,690100,en_US,Institute a knowledge exchange program to build organizational expertise by (date),Program deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690104,690100,en_US,Implement a standardized approach to assess market research value and ROI of research projects to the business by (date),ROI calculated for __% of market research projects,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690102,690100,en_US,Develop career paths for market research to build and retain organizational talent by (date) ,# career paths developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690101,690100,en_US,Develop a project valuation process to optimize and balance staff workloads by (date),Implementation of valuation process,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690106,690100,en_US,Improve responsiveness to ad hoc research needs by conducting frequent priority reviews,Weekly priority review meetings conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690105,690100,en_US,Improve internal communication of market research information by (date),Internal customer satisfaction survey,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690103,690100,en_US,Establish processes to ensure consistency and quality control for market research projects by (date),# of quality control processes established,,,,,,,,,,,,,,,,,,,,, ADD,Category,690400,690000,en_US,Product Management ADD,GoalLibraryEntry,690420,690400,en_US,"Spend a ""day in the life"" with __(#) potential customer to learn real-world market problems by (date)",# onsite visits conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690408,690400,en_US,Develop a product roadmap with features and delivery dates by (date),Roadmap developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690421,690400,en_US,Survey user group on enhancement requests by (date),User group survey conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690416,690400,en_US,Proactively contact and interview __(#) current customers to learn about needs and problems by (date),# interviews conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690411,690400,en_US,Establish product stage gate checkpoints by (date),Checkpoints established,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690403,690400,en_US,Conduct __(#) speaking engagements at conferences and trade shows by (date),# speaking engagements,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690419,690400,en_US,Reduce product development costs __ % by (date),Development costs per product,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690407,690400,en_US,Create product requirements and specification documents that meet developer needs by (date),Developer satisfaction survey,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690412,690400,en_US,Increase speed of new feature development __ % by (date),New feature development rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690402,690400,en_US,Become an active member in a trade association for product market by (date),# of meetings attended,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690401,690400,en_US,Achieve __ % on time product releases,Actual vs. projected release dates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690415,690400,en_US,Meet __ % of product roadmap milestones by (date),Product roadmap actuals,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690413,690400,en_US,Increase time to market __% by (date),Time to market rate change,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690404,690400,en_US,Conduct training for internal subject matter experts by (date),# of trainings conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690417,690400,en_US,Provide pre-sales support to __(#) customers by (date),# of customers supported,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690414,690400,en_US,Integrate customer enhancement requests by (date),# of requests implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690405,690400,en_US,Conduct win/loss analysis on closed deals by (date),# analyses conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690418,690400,en_US,Reduce number of open defects per product each quarter,Technical support logs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690406,690400,en_US,Create a customer advisory board for product planning input by (date),# of customers selected to participate and first meeting held,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690409,690400,en_US,Develop a technology white paper by (date),White paper created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690410,690400,en_US,Establish and track product management metrics and measures,# of metrics identified and tracked,,,,,,,,,,,,,,,,,,,,, ADD,Category,690300,690000,en_US,Marketing Communications ADD,GoalLibraryEntry,690303,690300,en_US,Develop segmented messages for channel partners to optimize communications effectiveness by (date),# of messages developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690305,690300,en_US,Use stakeholder feedback to implement marketing communications process improvements by (date),# of process improvements implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690302,690300,en_US,Decrease marketing communication costs by __% per customer by (date),$__ reduction in costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690304,690300,en_US,"Streamline the process for planning, developing and distributing sales collateral by (date)",Reduction in sales collateral cycle time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690301,690300,en_US,Conduct focus groups and surveys by (date) to identify customer needs and preferences,Research conducted and analyzed,,,,,,,,,,,,,,,,,,,,, ADD,Category,690500,690000,en_US,Strategic Alliances ADD,GoalLibraryEntry,690513,690500,en_US,Monitor overall performance of alliance portfolio and recommend changes by (date),Recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690502,690500,en_US,Compare advantage of alliance investments to other opportunities such as acquisitions and internal development projects by (date),Comparison conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690505,690500,en_US,Develop standardized metrics to compare and evaluate partner performance across the enterprise portfolio by (date),Metrics developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690507,690500,en_US,Expand access to markets through development of strategic alliances by (date),# of strategic alliances developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690503,690500,en_US,Decrease time-to-market by establishing product development partnerships by (date),# of partnerships established,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690509,690500,en_US,Identify potential strategic alliance partnerships by (date),# of alliances identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690512,690500,en_US,Increase revenue share by building strategic alliances by (date),__% increase in revenue share,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690504,690500,en_US,Develop alliances to broaden geographic range __% by (date),Increase in geographic range,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690501,690500,en_US,"Build infrastructure to support partners, including partner information (portal), lead management, and product update information",Infrastructure developed and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690510,690500,en_US,Increase market penetration through strategic alliances by (date),__% market penetration increase,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690506,690500,en_US,Establish ROI models and thresholds to evaluate overall alliance performance against financial expectations by (date),ROI models established,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690508,690500,en_US,Generate incremental opportunities through strategic alliances,$__ incremental revenue generated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690511,690500,en_US,Increase number of new accounts generated by alliances__% by (date),Increase in new accounts,,,,,,,,,,,,,,,,,,,,, ADD,Category,690200,690000,en_US,Marketing - General ADD,GoalLibraryEntry,690203,690200,en_US,Coordinate the development of a new ad campaign through advertising agency with goal of increasing brand recognition to __% by (date),Brand recognition survey,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690205,690200,en_US,Decrease cost per sales close __% by (date),Cost per sales close,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690214,690200,en_US,Increase customer growth rate __% by (date),Customer growth rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690211,690200,en_US,Expand into __(#) new geographic markets by (date),# new markets,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690218,690200,en_US,Manage and share marketing knowledge across the organization by building and managing a marketing council composed of business unit marketing heads,Marketing council established and regular meetings conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690217,690200,en_US,Increase market share __% by (date),__% increase in market share,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690213,690200,en_US,Implement a marketing campaign targeted to C-level executives by (date),Response rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690207,690200,en_US,Decrease cost to sales ratio by__% by (date),Cost to sales ratio,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690209,690200,en_US,Develop and implement a plan to align corporate and product branding by (date),Branding plan implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690204,690200,en_US,Create Web marketing protocol and policies by (date),Web marketing policies implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690210,690200,en_US,Develop standard brand planning processes and templates for all marketing organizations by (date),Processes and templates developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690208,690200,en_US,Develop a clear roadmap by (date) for brand lifecycle management to increase market penetration and expansion,Roadmap developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690216,690200,en_US,Increase financial growth from current customers __% by (date),$__ generated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690215,690200,en_US,Increase customer retention rate __% by (date),Retention rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690212,690200,en_US,Generate __(#) new leads per week,# of new leads/week,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690202,690200,en_US,Complete product launch plan and obtain sign off from sales and engineering by (date),Launch plan completed and approved,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690206,690200,en_US,Decrease cost per sales lead __% by (date),Cost per sales lead,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,690201,690200,en_US,Break into __(#) new SIC codes by (date),# new SIC codes,,,,,,,,,,,,,,,,,,,,, ADD,Category,630000,600001,en_US,Customer Service ADD,Category,630200,630000,en_US,Customer Service Management ADD,GoalLibraryEntry,630217,630200,en_US,Provide regular reporting of customer service and performance metrics by (date),Reports distributed every (time period),,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630216,630200,en_US,Listen in on __ (#) hours of customer service calls per month,Call monitoring log,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630204,630200,en_US,Develop an overall contact center strategy that ensures all channels work together to get accurate answers to customers as quickly and efficiently as possible,Strategy developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630212,630200,en_US,Implement measures to improve stress management of customer service representatives by (date),Stress management measures implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630211,630200,en_US,Implement a common incident repository to track customer incidents across all channels,Incident repository implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630218,630200,en_US,"Reduce customer service calls __% by (date), by implementing a proactive email messaging service to notify customers of changes in products, services or policies",Customer service call volume,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630220,630200,en_US,Upgrade tracking and reporting capability for customer service department by (date),Upgrade completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630207,630200,en_US,"Evaluate costs, benefits, and risks of outsourcing customer support services by (date)",Cost-benefit analysis conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630210,630200,en_US,Implement a chat system by (date) that enables proactive intervention with online customers,Chat system implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630205,630200,en_US,Develop and track customer service and performance metrics by (date),Metrics developed and tracked,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630214,630200,en_US,Improve technical skills of customer service team through training initiatives by (date),Training pre-and post-tests,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630215,630200,en_US,Increase the number of people who visit customer service Web site to at least __(#) by the end of (date),# customer service Web site visitors,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630213,630200,en_US,Improve team compliance with escalation process by (date),Incident logs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630208,630200,en_US,"Evaluate, select and implement a new CRM by (date)",CRM implementation deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630206,630200,en_US,Evaluate and select a tool for optimizing escalation and workflow rules,Workflow tool selected,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630219,630200,en_US,"Systematically capture customer needs by implementing multiple ""listening posts,"" such as customer surveys, telephone interviews, focus groups, and customer comment cards, by (date)",Listening posts implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630202,630200,en_US,Deploy and maintain a knowledge base by (date) that provides customers with easy access through multiple channels,Knowledge base implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630209,630200,en_US,Expand online FAQ database to meet customer self-service needs by (date),FAQ database expansion completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630203,630200,en_US,Develop a process to identify the root causes of customer service problems by (date),Problem identification process implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630201,630200,en_US,Create scorecards to evaluate the performance of each customer service division by (date),Scorecard system implemented,,,,,,,,,,,,,,,,,,,,, ADD,Category,630300,630000,en_US,Customer Support ADD,GoalLibraryEntry,630303,630300,en_US,Decrease number of rings until answered to __(#) rings by (date),Answer rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630306,630300,en_US,Increase customer satisfaction with customer support services __% by (date),Customer satisfaction surveys,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630316,630300,en_US,Respond to problems within __ minutes of initial customer contact,Average time from contact to response,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630309,630300,en_US,Receive fewer than __(#) of validated customer complaints per (unit of time),# customer complaints validated by manager,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630312,630300,en_US,Reduce average queue time to less than __minutes by (date),Queue time rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630301,630300,en_US,Achieve a rate of __% for customer contract renewals by (date),Contract renewal rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630302,630300,en_US,Decrease abandonment rate of calls in queue to __% by (date),Call abandonment rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630304,630300,en_US,Decrease time to reach qualified representative __% by (date),Qualified representative reached within __ (#) minutes,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630310,630300,en_US,Reduce average cost per incident __% by (date),$__ reduction in cost per incident,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630313,630300,en_US,Reduce average time for resolving customer issues from __(#) minutes to __(#) minutes by the end of (date),Complaint resolution response time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630305,630300,en_US,Identify at least __(#) ideas for improving customer service by (date),# improvement ideas suggested,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630311,630300,en_US,Reduce average hold time __% by (date),Hold time rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630315,630300,en_US,Reduce response time for customer email inquiries from__(#) hours to __(#) by (date),Email response time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630307,630300,en_US,Increase rate of calls closed on initial contact __% by (date),Close rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630308,630300,en_US,Increase the number of incidents processed per service desk __% by (date),Service desk incident processing rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630314,630300,en_US,Reduce by at least __% the number of customer service complaints for department by (date),Departmental complaint rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,630100,630000,en_US,Customer Satisfaction & Loyalty ADD,GoalLibraryEntry,630103,630100,en_US,Conduct monthly customer focus groups that generate __(#) service improvement ideas per session,# improvement ideas/session,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630105,630100,en_US,Implement a customer retention program that increases retention rates by __% by (date),Retention rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630107,630100,en_US,Improve customer satisfaction ratings __% by (date),Customer surveys,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630101,630100,en_US,Achieve a __% reduction in number of complaints from customers who were not satisfied with how long it took for them to receive assistance by (date),Customer complaint rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630106,630100,en_US,Implement an online customer survey by (date) to measure customer satisfaction with online services and transactions,Online survey implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630111,630100,en_US,Increase customer likelihood-to-recommend __% by (date),Customer survey data,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630110,630100,en_US,Increase customer likelihood to repurchase __% by (date),Customer surveys,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630114,630100,en_US,Reduce total number of customer complaints __% by (date),# customer complaints,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630109,630100,en_US,Increase customer complaints resolved on first contact __% by (date),Customer complaint response rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630102,630100,en_US,Achieve a __% reduction in number of complaints from customers who were not satisfied with how they were treated by (date),Customer complaint rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630113,630100,en_US,Increase customer retention __% by (date),Customer retention rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630112,630100,en_US,Increase customer loyalty by __% by (date),Customer loyalty index,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630104,630100,en_US,Decrease return rates __% by (date),Return rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,630108,630100,en_US,Increase average length of customer relationship __% by (date),Customer relationship duration average,,,,,,,,,,,,,,,,,,,,, ADD,Category,650000,600001,en_US,HR ADD,Category,650500,650000,en_US,Training & Development ADD,GoalLibraryEntry,650513,650500,en_US,Systematically utilize pre- and post-testing to assess training effectiveness by (date),Tests developed and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650508,650500,en_US,Implement an executive education program to support succession planning by (date),Program deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650507,650500,en_US,Implement a succession management program by (date),Program deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650510,650500,en_US,Increase average number of training hours per employee __% by (date),Training hours per employee,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650504,650500,en_US,Develop career paths that integrate into performance management and development planning by (date),Career paths developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650511,650500,en_US,Increase training program effectiveness __% by (date),Training effectiveness evaluation conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650512,650500,en_US,Reduce training cost per employee __% by implementing online learning programs by (date),$__ reduction in training cost per employee,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650506,650500,en_US,Ensure that __% of targeted employees have training and development plans in place by (date),# training and development plans,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650501,650500,en_US,Conduct a training needs assessment and skills gap analysis by (date),Needs assessment conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650502,650500,en_US,Develop a strategic plan for organizational learning by (date),Strategic plan submitted and approved,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650509,650500,en_US,Improve quality of delivered training __% by (date),Training evaluations,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650503,650500,en_US,Develop an ROI template for use in training initiatives by (date),Template created and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650505,650500,en_US,Develop measures for evaluating training effectiveness by (date),Measures developed,,,,,,,,,,,,,,,,,,,,, ADD,Category,650400,650000,en_US,Staffing & Recruitment ADD,GoalLibraryEntry,650411,650400,en_US,Increase number of diversity hires __% by (date),Diversity hire rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650412,650400,en_US,Increase offer acceptance rate __% by (date),Offer acceptance rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650413,650400,en_US,Increase quantity of candidates presented to hiring managers __% by (date),# candidates per hiring manager,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650406,650400,en_US,"Develop recruitment metrics, such as cost per hire, time to fill, hiring manager satisfaction, source cost per hire, etc., by (date)",# of metrics submitted and approved,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650405,650400,en_US,Develop and implement an employee referral program by (date),Program deliverables met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650409,650400,en_US,Increase by __% employee referrals that result in new hires by (date),Rate of increase in employee referrals resulting in new hires,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650414,650400,en_US,Provide regular metrics reporting to executive management by (date),# of reports submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650407,650400,en_US,Improve manager compliance with hiring processes by (date),Reduction in number of errors and requests for assistance,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650415,650400,en_US,Reduce average time to fill __% by (date),Time-to-fill rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650416,650400,en_US,Reduce executive search firm fees __% by (date),$__ reduction in fees,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650403,650400,en_US,Decrease average cost per hire __% by (date),% decrease in cost per hire,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650410,650400,en_US,Increase internal hire rate __% by (date),Internal hire rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650402,650400,en_US,Conduct hiring manager satisfaction survey by (date),On-time implementation of survey and report of findings,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650408,650400,en_US,Improve quality of new hires __% by (date),% increase in performance review ratings of new hires,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650401,650400,en_US,Achieve an average rating of at least __ for satisfaction of hiring managers by (date),Hiring manager satisfaction survey,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650404,650400,en_US,Deliver interview training to managers by (date),Training delivery completed,,,,,,,,,,,,,,,,,,,,, ADD,Category,650100,650000,en_US,Compensation & Benefits ADD,GoalLibraryEntry,650105,650100,en_US,Conduct benefits benchmarking and submit recommendations for approval by (date),Benchmarking conducted and recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650101,650100,en_US,Achieve __% reduction in benefits cost per employee by (date),$__ reduction in benefit costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650112,650100,en_US,Improve FMLA leave tracking function by (date),Process improvements implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650107,650100,en_US,Develop and track compensation and benefit metrics by (date),__(#) metrics tracked,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650109,650100,en_US,Ensure that __% of jobs have current job descriptions by (date),% of positions with current job descriptions,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650108,650100,en_US,Ensure that __% of jobs have been evaluated and verified for classification and pay range by (date),% of positions with current job evaluation and classification,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650104,650100,en_US,Audit rewards and recognition program deployment by (date),% of employees receiving rewards and recognition,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650103,650100,en_US,Achieve an average rating of at least __ for employee satisfaction with compensation and benefits programs by (date),Employee satisfaction survey results,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650106,650100,en_US,Conduct salary benchmarking and submit recommendations for approval by (date),Benchmarking conducted and recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650114,650100,en_US,Reduce Workers' Compensation costs per employee by __% by (date),$__ reduction in Workers' Compensation costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650110,650100,en_US,Implement a formal rewards and recognition program by (date),Rewards program implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650102,650100,en_US,Achieve __% reduction in cost per transaction by (date),$__ reduction in transaction costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650113,650100,en_US,Reduce cost of pay and benefits to __% of total operating costs by (date),$__ reduction in pay and benefits costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650111,650100,en_US,Implement a total compensation program by (date),Total compensation program implemented,,,,,,,,,,,,,,,,,,,,, ADD,Category,650200,650000,en_US,Employee Relations ADD,GoalLibraryEntry,650205,650200,en_US,Implement a safety program to reduce accident rate __% by (date),Accident rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650201,650200,en_US,Achieve __% reduction in harassment complaints by (date),Harassment complaint rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650204,650200,en_US,Build employee involvement by increasing by __% the number of employee improvement suggestions by (date),Employee suggestion rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650209,650200,en_US,Reduce absence rate __% by (date),Absence rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650211,650200,en_US,Reduce litigation risk by providing employment law training to managers by (date),Training delivered and evaluated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650213,650200,en_US,Research and identify causes of employee absenteeism by (date),__(#) causes identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650208,650200,en_US,Measure employee empowerment by conducting an employee empowerment survey by (date),Survey conducted and analyzed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650206,650200,en_US,Implement an employee satisfaction program by (date),Employee satisfaction program implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650203,650200,en_US,Analyze causes of turnover and implement retention improvement measures by (date),Retention improvement measures implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650210,650200,en_US,Reduce employee complaints and grievances __% by (date),Complaint and grievance rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650207,650200,en_US,Increase retention of high performing employees __% by (date),Turnover rates and performance appraisal ratings,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650212,650200,en_US,Reduce turnover costs __% by (date),$__ reduction in turnover costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650202,650200,en_US,Achieve an average overall employee satisfaction rating of at least __ by (date),Employee survey results,,,,,,,,,,,,,,,,,,,,, ADD,Category,650300,650000,en_US,HR Administration ADD,GoalLibraryEntry,650303,650300,en_US,"Attend __(#) of seminars, conferences and/or trainings during (time frame) to keep professional skills up to date",# of events attended,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650313,650300,en_US,Review and evaluate current policies and procedures and implement changes if necessary to improve/streamline processes,# of policies or procedures reviewed or changed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650304,650300,en_US,Create and distribute __(#) of employee communications during (time frame),# of communications distributed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650311,650300,en_US,Reduce overall HR expenses at least __% by (date),$__ expense reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650305,650300,en_US,Document all procedures for position by (date),# of procedures documented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650301,650300,en_US,Achieve __% reduction in transaction processing error rate by (date),Transaction processing error rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650302,650300,en_US,Achieve __% reduction in transaction processing rate by (date),Transaction processing rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650309,650300,en_US,Identify HR processes for outsourcing and select vendors by (date),# of processes selected for outsourcing,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650312,650300,en_US,Respond to all employee inquiries within __(unit of time) of request,Inquiry response rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650310,650300,en_US,Implement HR administration self service system by (date),Implementation of self service system,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650308,650300,en_US,File all human resources documents within __(unit of time) of receipt of document,Filing rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650306,650300,en_US,Evaluate cost effectiveness of current outsourcing efforts and submit recommendations by (date),Evaluation conducted and recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,650307,650300,en_US,Evaluate current human resources procedures and update to reduce transactional processing time by __%,Time saved,,,,,,,,,,,,,,,,,,,,, ADD,Category,640000,600001,en_US,Finance & Accounting ADD,Category,640400,640000,en_US,Payroll ADD,GoalLibraryEntry,640409,640400,en_US,Reduce payroll transaction processing time __(%) by (date),__ (time) spent on transactional processing,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640404,640400,en_US,Payroll questions are answered within __(x timeframe) of request,__(%) of payroll questions answered within timeframe ,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640402,640400,en_US,Evaluate payroll processing procedures and implement processes to reduce processing time __(%) by (date),__(%) reduction in payroll processing time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640408,640400,en_US,Reduce amount of time spent processing payroll __(%) by (date),__(%) reduction in processing time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640407,640400,en_US,Reduce __(#) of errors on employee paychecks by (date),__(#) of errors on paychecks requiring check re-writing,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640401,640400,en_US,Eliminate penalties resulting from incomplete or inaccurate tax filings by (date),__(#) of penalties resulting from incomplete or inaccurate tax filings,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640406,640400,en_US,Provide payroll reports to staff within __(time) of payroll processing,__(time) taken to distribute payroll reports,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640405,640400,en_US,Process all employee expense reports and pay within __(#) of days of receipt of approved report,__(#) of expense reports paid outside of established timeline,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640403,640400,en_US,Increase automation of payroll system through implementation of electronic services by (date),__(#) of system implementations,,,,,,,,,,,,,,,,,,,,, ADD,Category,640100,640000,en_US,Accounting ADD,GoalLibraryEntry,640109,640100,en_US,Increase profitability __(%) by (date),Return on Equity,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640102,640100,en_US,Achieve total division/plant/organization operating cost levels in __(timeframe),__(%) variance from cost level,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640110,640100,en_US,Initiate changes to provided user reports to enhance readability and understanding by (date),__(#) of changes to reports,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640104,640100,en_US,Attain __ D&B/Standard & Poors rating by (date),Rating received,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640105,640100,en_US,Create a system to identify improper accounting or documentation activities by (date),System created and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640115,640100,en_US,Verify profit/loss statements and balance sheets by (date),__ % balance sheets verified on time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640107,640100,en_US,Increase amount of discounts taken on timely paid invoices __(%) by (date),__(%) of invoices that discounts are taken on,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640101,640100,en_US,__(%) of error free vouchers paid is reduced __(%) by (date),__(#) of voucher errors detected by outside auditors,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640106,640100,en_US,Develop a five-year strategic plan to manage inventory based on quarterly reports to management,Five-year strategic plan created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640114,640100,en_US,Reducing cycle time for closing the books,Month/Quarter/Year End close completed __ (#) days after end of period.,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640108,640100,en_US,Increase number of invoices/statements reviewed __ % by (date),__ (#) invoices/statements reviewed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640103,640100,en_US,Assess and revise cost accounting procedures and methods by (date),__ (#) procedures/methods revised,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640113,640100,en_US,Process accounts receivable within __ (timeframe),__% receivables processed on time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640112,640100,en_US,Process accounts payable within __ (timeframe),__ % payables processed on time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640111,640100,en_US,Prepare financial reports for non-management entities (external-stakeholders) by (date),Financial reports created,,,,,,,,,,,,,,,,,,,,, ADD,Category,640500,640000,en_US,Risk Management ADD,GoalLibraryEntry,640506,640500,en_US,Maximize diversification by limiting exposure to __ (#) individual debtors by date,__ (#) of debtors reduced,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640503,640500,en_US,Develop exposure measures and tools to assess concentration/diversification supported by organizational processes by (date),Measures and tools developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640501,640500,en_US,Analyze security track record of reinsurance partners to determine risk by (date),Reinsurance risk analyzed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640511,640500,en_US,Refine underwriting standards to improve loss experience by __ % by (date),Loss experience rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640508,640500,en_US,Reduce 'below investment grade' debt to a level of __ % by date,BIG debt reduction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640510,640500,en_US,Reduce the number of investments with a Value at Risk (VaR) level below __ (#) by __ % by (date),Investment reduction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640507,640500,en_US,Monitor insurance products/solvency levels to maintain a level of __ (#) to avoid liquidity issues.,Solvency levels maintained,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640512,640500,en_US,Review underwriting policies to evaluate actual loss incurred by (date),Underwriting policies reviewed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640502,640500,en_US,Deal pricing is accurate to __ points by (date),Deal pricing accuracy,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640504,640500,en_US,Evaluate the accuracy of calculations of the fair market value of portfolios and future cash flow,Accuracy demonstrated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640505,640500,en_US,Lending/placing activities are approved by credit committee at a rate of __ % by date,Lending/placing approval rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640509,640500,en_US,Reduce foreign currency exchange rate risk by __ % by (date),Exchange rate risk reduction rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,640200,640000,en_US,Audit & Compliance ADD,GoalLibraryEntry,640210,640200,en_US,Review and update corporate policies to be in compliance with federal legislation restricting nonauditing services of vendors,Policies reviewed/updated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640208,640200,en_US,Provide monthly audits of key departmental activities to identify inefficiencies in policies by (date),Monthly policy audits completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640206,640200,en_US,Increase audit rating __% from previous audit score,Audit score,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640203,640200,en_US,Create a process to reduce identified waste by __% by (date),Waste reduction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640202,640200,en_US,Contract with an outside auditing firm to evaluate effectiveness of corporate policies by (date),Outside auditing firm contracted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640209,640200,en_US,Reduce __(#) of violations received during (timeframe),__(#) of violations received,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640205,640200,en_US,Evaluate posting procedures to determine compliance with regulatory authorities by (date),Compliance evaluation completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640201,640200,en_US,Audit each business unit __(#) of times during (timeframe),__(#) of audits completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640207,640200,en_US,Perform monthly audits of internal data to identify fraud and/or waste,Internal fraud/waste audits completed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640204,640200,en_US,Develop a system to track compliance with corporate policies by (date),Compliance system developed,,,,,,,,,,,,,,,,,,,,, ADD,Category,640300,640000,en_US,Budget ADD,GoalLibraryEntry,640304,640300,en_US,Forecasting of future revenues is accurate to __ points by (date),Revenue report accuracy,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640308,640300,en_US,Provide quarterly reporting of inventory to appropriate managers,Quarterly inventory reports distributed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640306,640300,en_US,Increase forecast accuracy __(%) by (date),__(#) of forecasts off by __(%) or less,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640305,640300,en_US,Improve budget worksheet for all divisions for easier understanding by (date),__(#) of changes to budget worksheet,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640301,640300,en_US,Complete and finalize budget by (date),Date budget is finalized,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640307,640300,en_US,Increase organizational awareness of financial performance by conducted __(#) of organizational trainings by (date),__(#) of trainings conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640302,640300,en_US,Conduct monthly reconciliation of computer reports to operating reports,Monthly reconciliation conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,640303,640300,en_US,Forecasting of future costs accurate to __ points by (date),Expense report accuracy,,,,,,,,,,,,,,,,,,,,, ADD,Category,620000,600001,en_US,Corporate Services ADD,Category,620400,620000,en_US,PR ADD,GoalLibraryEntry,620407,620400,en_US,Increase press coverage __% by (date),Press coverage rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620412,620400,en_US,Response time to non-emergency media inquires is within __ (#) hours,Media response time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620413,620400,en_US,Secure __(#) speaking engagements per quarter,# of speaking engagements,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620411,620400,en_US,Response time to critical media inquires is within __ (#) hours,Crisis response time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620410,620400,en_US,Publish __% more articles than any competitor this year,Comparison of competitive publication rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620402,620400,en_US,Demonstrate an increase in public awareness of organization,__ (#) of press releases accepted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620405,620400,en_US,Increase media mention of target products __% by (date),Mention rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620414,620400,en_US,Write and submit for publication __(#) articles containing company's key messages each quarter,# articles submitted per quarter,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620401,620400,en_US,Create a public relations plan that aligns PR activities with corporate objectives by (date),PR plan developed and approved,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620403,620400,en_US,Develop PR metrics that align with company goals by (date),Metrics created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620404,620400,en_US,Hire a media research firm to conduct studies that measure target audience perceptions by (date),Research firm hired and studies conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620408,620400,en_US,Increase share of media mentions among top competitors __% by (date),Share of mention rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620409,620400,en_US,Provide quarterly reporting on PR metrics to key stakeholders,Quarterly reports distributed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620406,620400,en_US,Increase number of qualified leads __% by (date),Qualified leads,,,,,,,,,,,,,,,,,,,,, ADD,Category,620200,620000,en_US,Investor Relations ADD,GoalLibraryEntry,620203,620200,en_US,Improve lender satisfaction ratings __% by (date),Lender satisfaction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620204,620200,en_US,Improve market satisfaction ratings by __% by (date),Market satisfaction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620210,620200,en_US,Respond to investor inquiries with (unit of time),Inquiry response rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620206,620200,en_US,Increase investor awareness though written statements,# of written statements,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620202,620200,en_US,Develop and execute strategy to reduce costs incurred by using outside PR firms,Outsourcing cost savings realized,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620201,620200,en_US,Achieve an average rating of at least __ on 1-5 scale for investor satisfaction ratings by (date),Investor satisfaction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620209,620200,en_US,Reduce IR department budget by __% by (date),$___ budget reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620208,620200,en_US,Increase investor awareness through road show participation,# of road shows,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620211,620200,en_US,Update investor documents and materials by (date),# of documents updated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620207,620200,en_US,Increase investor awareness through company visits,# of company visits,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620205,620200,en_US,Increase investor awareness though relationships with corporate brokers,# of corporate brokers contacted,,,,,,,,,,,,,,,,,,,,, ADD,Category,620100,620000,en_US,Communications ADD,GoalLibraryEntry,620105,620100,en_US,Monitor and evaluate activities performed by freelance staff by (date),Freelance monitoring implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620104,620100,en_US,Implement a system to provide online monitoring of vendors,Online monitoring implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620110,620100,en_US,Reduce negotiated ad rates by __ (%),Advertising rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620106,620100,en_US,Negotiate contracts with outside vendors that decreases printing costs by __ (%),Printing cost reduction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620101,620100,en_US,Create a system for communicating and tracking competitive intelligence by (date),CI tracking system created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620102,620100,en_US,Demonstrate effective employee communications via employee newsletter,__ (#) reader response cards returned,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620107,620100,en_US,Perform consumer surveys/focus groups to evaluate success of ad campaigns,__ (#) of surveys/focus groups implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620112,620100,en_US,Respond to senior management inquiries/communication needs within __ (#) hours,Senior Management response time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620108,620100,en_US,Perform updates of print media and other collateral marketing materials,__ (#) of items revised/updated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620109,620100,en_US,Reduce costs incurred by using freelance staff by __ (%),Outsourcing reduction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620103,620100,en_US,Demonstrate successful event planning and communication,__ (#) of event attendees,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620111,620100,en_US,Respond to requests for communications assistance by internal departments within __ (#) days,Request for assistance response rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,620300,620000,en_US,Legal/Compliance ADD,GoalLibraryEntry,620303,620300,en_US,Develop and execute strategy to reduce costs incurred by using outside counsel,Outsourcing cost savings realized,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620311,620300,en_US,Prepare opinions of counsel as needed,# of opinions written,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620308,620300,en_US,Monitor and evaluate activities performed by outside counsel,Documentation of activities/evaluation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620301,620300,en_US,Demonstrate successful negotiation of contracts,# of contracts successfully negotiated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620307,620300,en_US,Meet response time goals for providing legal advice to internal departments,Response time goals met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620312,620300,en_US,Provide compliance training for internal departments by (date),Training implemented on time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620310,620300,en_US,"Perform routine updates of legal forms and documents, policies and procedures",# of documents updated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620305,620300,en_US,Establish a system to track and report enforcement activities,Enforcement activity tracking implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620309,620300,en_US,Perform contract reviews within __ (#) days of receipt,Contract review rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620302,620300,en_US,Demonstrate successful reduction of risk for organization by (date),Documentation of risk reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620304,620300,en_US,Develop/update compliance training materials to meet legal requirements imposed by regulation by (date),Training materials developed/updated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620306,620300,en_US,Meet legal department budgetary goals for (time frame),Budget goals met,,,,,,,,,,,,,,,,,,,,, ADD,Category,620500,620000,en_US,Purchasing ADD,GoalLibraryEntry,620504,620500,en_US,Develop and execute short-term and long-range sourcing strategies within (specified time frame),# of sourcing strategies executed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620509,620500,en_US,Increase forecast accuracy and/or action plan effectiveness by matching or bettering forecasts by (predetermined date),Forecast accuracy rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620506,620500,en_US,Execute exit/liquidation strategy to reduce inventory excesses to within __(%) by (date),Inventory excess levels,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620502,620500,en_US,Demonstrate a __ (point range) increase in customer satisfaction,Measurement of increase,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620510,620500,en_US,Meet product/item-specific stock and margin performance goals by (date),Performance goals met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620512,620500,en_US,Perform routine vendor evaluations every (time period),# of vendor evaluations performed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620511,620500,en_US,Obtain Six Sigma certification as a __ belt (indicate belt level) by (date),Specified belt level achieved in allotted time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620501,620500,en_US,Create evaluation system by (date) to determine effectiveness of training new Assistant Buyers,Training evaluation system implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620503,620500,en_US,Demonstrate an improvement in cross-functional and cross-divisional interactions within (specified time frame),Documentation of improvements,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620507,620500,en_US,Generate and submit RFPs within __ (#) days of receipt,RFP submittal rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620505,620500,en_US,Establish a system to disseminate accurate and timely financial forecasts by (date),Reporting system implementation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620508,620500,en_US,Generate cost savings of __ (%) by (date),Cost savings realized,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620513,620500,en_US,Process all purchase orders within __ (#) days of receipt,Purchase order processing rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,620514,620500,en_US,Process all vendor invoices within __ (#) days of receipt,Vendor invoice processing rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,680000,600001,en_US,Manufacturing ADD,Category,680700,680000,en_US,Production ADD,GoalLibraryEntry,680710,680700,en_US,Maintain production costs within budget for (time period),Within __% of approved budget,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680707,680700,en_US,Implement production process improvements by (date),# of process improvements,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680706,680700,en_US,Decrease returned product due to defects by __% by (date),# of defective product returns,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680705,680700,en_US,Decrease machine set up time during product changes by __% by (date),Machine set up times,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680704,680700,en_US,Decrease machine down time due to unscheduled maintenance __% by (date),Down time rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680715,680700,en_US,Reduce quality claims per produced product __% by (date),Reduction in quality claims per product produced,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680711,680700,en_US,Reduce amount of scrap __% by (date),$__ scrap reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680709,680700,en_US,Increase quantity of production by __% by (date),__(#) of product produced per hour worked,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680714,680700,en_US,Reduce lead time __% by (date),Time from order to shipment,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680713,680700,en_US,Reduce employee grievances by __% within (date),# of employee grievances,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680701,680700,en_US,Conduct audits of the production environment every (time period),# of safety audits conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680716,680700,en_US,Reduce safety claims and costs __% by (date),# of injuries on the job during (timeframe),,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680703,680700,en_US,Control labor costs by reducing overtime __% by (date),$__ reduction in overtime costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680712,680700,en_US,Reduce costs __% by decreasing amount of materials used by (date),% reduction in cost of goods sold,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680708,680700,en_US,Improve customer satisfaction by increasing on time delivery of product by (date),__% of on time delivery of product,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680702,680700,en_US,Conduct cross training with production staff by (date),__(#) of employees cross trained within (date),,,,,,,,,,,,,,,,,,,,, ADD,Category,680300,680000,en_US,Maintenance ADD,GoalLibraryEntry,680306,680300,en_US,Reduce by __% the amount of outside maintenance calls necessary by (date),# of outside maintenance calls ,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680301,680300,en_US,Create a maintenance call log indicating maintenance calls and response time and action by (date),Call log is created and implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680303,680300,en_US,Increase by __% maintenance jobs completed within stated estimated time by (date),# of jobs completed on-time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680302,680300,en_US,Create a preventative maintenance program for all equipment by (date),Preventative maintenance program is created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680307,680300,en_US,Reduce number of repeat maintenance calls (within timeframe) for same problem,# of repeat maintenance calls,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680304,680300,en_US,Install required facility modification within __(%) of budgeted time estimate submitted by department,__ (time) to install modification,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680305,680300,en_US,Reduce amount of overtime by __(%) spent on preventative maintenance projects,__ B449(Overtime) spent on preventative maintenance,,,,,,,,,,,,,,,,,,,,, ADD,Category,680800,680000,en_US,Sourcing & Procurement ADD,GoalLibraryEntry,680802,680800,en_US,Decrease material handling costs by __% by (date),$__ decrease in costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680806,680800,en_US,Identify procurement process improvements by (date),# of process improvements identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680805,680800,en_US,Identify processes and/or sub-processes that are candidates for outsourcing by (date),# of processes identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680808,680800,en_US,Increase procurement from minority and women-owned businesses by (date),# of minority and women-owned suppliers ,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680811,680800,en_US,Reduce cost of goods by __% by (date),$__ reduction in cost of goods,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680814,680800,en_US,Set performance objectives and measures for key suppliers by (date),Performance measures established,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680801,680800,en_US,Channel employee spending through preferred suppliers,Percentage increase in spending on preferred suppliers,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680812,680800,en_US,Reduce number of suppliers __% by (date),Percentage reduction in number of suppliers,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680803,680800,en_US,Decrease total product acquisition costs by reducing procurement overhead costs __% by (date),$__ reduction in overhead costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680804,680800,en_US,Develop baseline procurement metrics for key processes by (date),# of metrics developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680807,680800,en_US,Implement procurement process improvements by (date),# of process improvements implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680813,680800,en_US,Reduce transportation costs by __% by (date),$___ reduction in transportation costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680809,680800,en_US,Reduce administrative costs by __% by (date),$__ decrease in costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680810,680800,en_US,Reduce cash-to-cash cycle time by __% by (date),Inventory Days of Supply plus Days of Sales Outstanding minus Average Payment Period for Material,,,,,,,,,,,,,,,,,,,,, ADD,Category,680400,680000,en_US,Order Fulfillment ADD,GoalLibraryEntry,680403,680400,en_US,Decrease delivery cycle time __% by (date),Delivery cycle time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680404,680400,en_US,Develop customer satisfaction metrics by (date),Metrics developed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680409,680400,en_US,Reduce administrative costs per invoice __ % by (date),$__ reduction in costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680408,680400,en_US,Increase perfect order measure to __% by (date),Purchase order error rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680414,680400,en_US,Reduce time to delivery __% by (date),Time-to-delivery rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680407,680400,en_US,Improve product selection accuracy __% by (date),Product selection accuracy rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680406,680400,en_US,Improve order fulfillment by achieving __% on-time delivery by (date),On-time delivery rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680415,680400,en_US,Shift order processing responsibility to internal customers by (date) in order to reduce overall product costs,Implementation of new order processes,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680401,680400,en_US,Achieve __% delivery of damage-free goods by (date),Damage rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680402,680400,en_US,Achieve an average customer satisfaction rating of at least __ for order fulfillment by (date),Customer satisfaction surveys,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680405,680400,en_US,Identify and implement order fulfillment process improvements by (date),# of process improvements implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680412,680400,en_US,Reduce customer order promised cycle time __% by (date),Gap between purchase order creation date and the requested delivery date,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680410,680400,en_US,Reduce administrative costs per purchase order __% by (date),$__ reduction in costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680413,680400,en_US,Reduce purchase order backlog by __% by (date),Inventory levels,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680411,680400,en_US,Reduce customer order actual cycle time __% by (date),Gap between purchase order creation date and the actual delivery date,,,,,,,,,,,,,,,,,,,,, ADD,Category,680100,680000,en_US,Engineering ADD,GoalLibraryEntry,680110,680100,en_US,Reduce time to make requested engineering changes to __ (unit of time) by __%,Average time required to make requested engineering changes,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680109,680100,en_US,Reduce percentage of errors found during design review __% by (date),% of errors found during design review,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680105,680100,en_US,Increase number of product/project launches that are completed within targeted cost by (date),# of launches completed within target cost,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680106,680100,en_US,Redesign product so assembly costs are reduced __% by (date),$__ reduction in assembly costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680107,680100,en_US,Reduce average engineering change cycle time by __%,Average engineering change cycle time,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680101,680100,en_US,"By end of next product release, reduce personnel hours needed for product testing __% by automating the testing process",# product testing hours,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680108,680100,en_US,Reduce number of redesigns required __% by (date),# of redesigns required,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680111,680100,en_US,Reduce time to respond to RFQs to (unit of time) by (date),Average time to respond to RFQs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680103,680100,en_US,Create a best-of-class product as measured by results of participation in an industry competition this year,Industry competition ranking,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680104,680100,en_US,Implement a code review system by (date) to reduce the number of bugs by __%,Bug rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680102,680100,en_US,"Complete new design of product by (date), meeting cost and quality specifications",On-time completion of new design,,,,,,,,,,,,,,,,,,,,, ADD,Category,680200,680000,en_US,Inventory ADD,GoalLibraryEntry,680209,680200,en_US,Increase supplier delivery performance __% by (date),% of on time supplier deliveries,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680206,680200,en_US,Implement inventory management process improvements by (date),# of process improvements implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680208,680200,en_US,Increase inventory turns to __(#) turns by (date),Inventory turns,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680202,680200,en_US,Decrease number of backorders __% by (date),# of backorders,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680205,680200,en_US,Identify inventory management process improvements by (date),# of process improvements identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680201,680200,en_US,Decrease inventory carrying costs __% by (date),$__ reduction in costs,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680207,680200,en_US,Increase inventory count accuracy __% by (date),__% of inventory items with inaccurate counts,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680204,680200,en_US,Decrease number of stock outs __% by (date),% stock out (inventory with zero items in stock),,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680212,680200,en_US,Reduce monthly inventory adjustments __% by (date),Inventory adjustment rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680211,680200,en_US,Reduce inventory storage space __% by (date),% of warehouse space used for inventory,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680203,680200,en_US,Decrease number of missed deliveries __% resulting from lack of inventory by (date),# of missed deliveries caused by inventory shortfall,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680213,680200,en_US,Reduce obsolete and slow moving inventory __% by (date),$__ reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680210,680200,en_US,Reduce inventory replenishment cycle times __% by (date),Manufacturing cycle time plus time to deploy product to distribution center,,,,,,,,,,,,,,,,,,,,, ADD,Category,680600,680000,en_US,Product Development ADD,GoalLibraryEntry,680612,680600,en_US,Reduce breakeven time for new product introduction by __% by (date),Breakeven time for new products,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680606,680600,en_US,Decrease research and development costs as a percentage of revenue __% by (date),R&D costs as percentage of revenue,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680609,680600,en_US,Increase number of on-time new product introductions __% by (date),% products introduced within schedule,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680611,680600,en_US,Increase percentage of revenue from new product introductions by __% within (time period),Revenue from new products,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680605,680600,en_US,Decrease number of in-process cancelled projects __% by (date),# of cancelled projects,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680601,680600,en_US,Achieve an average customer satisfaction score of at least __ on new products by (date),Customer satisfaction score for new products,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680604,680600,en_US,Decrease number of failures of prototypes __% by (date),% prototype failures,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680602,680600,en_US,Complete 100% of research projects by deadline for (time period),% of research deadlines met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680603,680600,en_US,Complete 100% of research projects within budget for (time period),% of research projects completed within budget,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680608,680600,en_US,Increase number of new products introduced to __ (#) by (date),# of products introduced for manufacturing,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680613,680600,en_US,Reduce time taken to bring introduced products to production __% by (date),Average time to bring product to production,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680610,680600,en_US,Increase number of on-time shipments as compared with announced ship date of new products __% by (date),% of on-time shipments,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680607,680600,en_US,Increase number of new products introduced __% within (timeframe),# of new products introduced,,,,,,,,,,,,,,,,,,,,, ADD,Category,680500,680000,en_US,"Planning, Forecasting & Scheduling" ADD,GoalLibraryEntry,680506,680500,en_US,Improve adherence to schedule __% by (date),Adherence-to-schedule rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680508,680500,en_US,Maximize process improvements by benchmarking supply chain management metrics by (date),Benchmarking conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680510,680500,en_US,Purchase best-in-class forecasting tools by (date),Tools identified and purchased,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680507,680500,en_US,Improve planning accuracy __% by (date),Adherence-to-plan rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680504,680500,en_US,Identify supply chain process improvements by (date),# of B443process improvements identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680511,680500,en_US,Reduce forecasting errors by __% by (date),Forecasting error rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680509,680500,en_US,Perform a cost-based risk analysis of supply chain by (date),Risk analysis conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680501,680500,en_US,Build an accurate probability forecasting model by (date),Model developed and tested,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680505,680500,en_US,Implement a collaborative supply chain planning process across the organization by (date),"Sales, marketing, and operations departments sign off on forecast plan",,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680502,680500,en_US,Develop overall supply chain management strategy and direction by (date),Strategy document submitted and approved,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,680503,680500,en_US,Identify and recommend security measures to reduce risk by (date),Measures recommended and approved,,,,,,,,,,,,,,,,,,,,, ADD,Category,800000,600001,en_US,Software Engineering ADD,Category,811000,800000,en_US,Internationalization ADD,GoalLibraryEntry,811001,811000,en_US,Create internationalization development guidelines by (date),Guidelines created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,811002,811000,en_US,Provide ___(#) new hire training on internationalization guidelines,Knowledge transferred,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,811005,811000,en_US,Train translation vendor in ___ (module) by (date),Knowledge transferred,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,811007,811000,en_US,Create a translation signoff process by (date),Process created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,811003,811000,en_US,Line up translation vendor by (date),Translation vendor,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,811006,811000,en_US,Translate ___ (module) by (date),Module translated,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,811004,811000,en_US,Create translation glossary and styleguide by (date),Glossary and styleguide,,,,,,,,,,,,,,,,,,,,, ADD,Category,801000,800000,en_US,Application Architecture ADD,GoalLibraryEntry,801007,801000,en_US,"Define the roadmap for ____ to ensure that we are taking advantage of functionality, performance, and security upgrades",Defined roadmap,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,801004,801000,en_US,Define the data abstraction layer for use by UI tools and applications,Improved UI layer,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,801001,801000,en_US,Evaluate ____ designs to ensure scalability and consistency,___(#) designs reviewed. Application scalability,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,801005,801000,en_US,Write and maintain a best practices document for ____,Document written. Team awareness.,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,801002,801000,en_US,Establish an architecture review process to ensure that ___% of designs are in compliance,___(#/%) projects in design compliance,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,801006,801000,en_US,Create an application architecture document,Document written.,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,801003,801000,en_US,Isolate ____ [application/architectural] issues and recommend and/or develop resolutions,Reduced need for refactoring,,,,,,,,,,,,,,,,,,,,, ADD,Category,810000,800000,en_US,General ADD,GoalLibraryEntry,810005,810000,en_US,Write ___ unit tests,Unit tests,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810009,810000,en_US,Do not check in or commit code that fails automated tests,broken commits (target = 0),,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810006,810000,en_US,Document code and write API documentation,Documented code and API,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810007,810000,en_US,Write and have reviewed and signed off the technical design document for _______,Technical document complete,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810001,810000,en_US,Achieve __% bug-free code for delivery to production,Bug rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810008,810000,en_US,Review ___ technical design documents,Technical documents reviewed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810012,810000,en_US,Reduce cyclomatic complexity of ____ by ___%,Code complexity,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810002,810000,en_US,Decrease defect count __% by (date),Defect count,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810013,810000,en_US,Resolve ___% of issues identified by a static code analysis tool,Resolved SCA issues,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810010,810000,en_US,Spend ___% of time on innovation. Produce ___ innovation project.,Innovation projects,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810011,810000,en_US,Increase unit test code coverage by ____%,Code coverage,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810004,810000,en_US,Provide accurate work estimates for programming tasks within __% of actuals,Estimate accuracy rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,810003,810000,en_US,Decrease defect rate __% by (date),Defect rate,,,,,,,,,,,,,,,,,,,,, ADD,Category,805000,800000,en_US,User Interface Development ADD,GoalLibraryEntry,805005,805000,en_US,Develop the Silverlight/XAML styleguide,Styleguide published and in use,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,805002,805000,en_US,Support the total design effort and participate in multiple projects,Number of projects,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,805001,805000,en_US,Develop ____ (#/named) UI components,___ (#/named) UI components,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,805003,805000,en_US,Develop the HTML/CSS styleguide,Styleguide published and in use,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,805004,805000,en_US,Develop the Flex/MXML styleguide,Styleguide published and in use,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,805006,805000,en_US,Support and mentor ____ (name) from (date) to (date),Team member ramped-up,,,,,,,,,,,,,,,,,,,,, ADD,Category,807000,800000,en_US,Performance Tuning ADD,GoalLibraryEntry,807007,807000,en_US,Optimize ___% of SQL queries taking more than ___ microseconds to respond by (date),Faster queries,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,807006,807000,en_US,Test and generate a performance and scalability report for _____,Performance and scalability report,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,807005,807000,en_US,Host ____ knowledge sharing meetings summarizing the results of performance and scalability tests,Knowledge transferred,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,807002,807000,en_US,Implement the performance monitoring framework,Monitoring performance,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,807001,807000,en_US,Set up performance and scalability lab by (date),Performance and scalability being tested,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,807004,807000,en_US,Recommend or develop _____ tool used to administer performance and scalability tests,Improved performance and scale,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,807003,807000,en_US,Implement the performance and scalability testing process ,Improved performance tests,,,,,,,,,,,,,,,,,,,,, ADD,Category,806000,800000,en_US,Infrastructure ADD,GoalLibraryEntry,806004,806000,en_US,Decrease development and maintenance time by ___% as a result of cleanup/refactoring efforts by (date),Lower time to maintain code,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,806001,806000,en_US,"Evaluate, identify, and prioritize top ___ areas for refactoring by (date)",___ areas identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,806002,806000,en_US,Refactor _____ by (date),Project complete,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,806003,806000,en_US,Increase application performance by ___% as a result of cleanup/refactoring efforts by (date),Increased performance,,,,,,,,,,,,,,,,,,,,, ADD,Category,803000,800000,en_US,Database/Server Development ADD,GoalLibraryEntry,803006,803000,en_US,Host ____ regularly scheduled knowledge transfer sessions,___ sessions hosted. Team's improved team knowledge,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,803003,803000,en_US,Create a query review team,Team established and reviewing queries,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,803004,803000,en_US,"Review ____ queries for performance, scalability, and stability",___(#) queries reviewed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,803001,803000,en_US,Improve performance of ____(#) database queries by (date),Faster database performance,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,803005,803000,en_US,Document 100% of coding changes for each application,Better knowledge transfer,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,803002,803000,en_US,Research ____ technology for enhanced database improvement by (date),Research document and recommendation,,,,,,,,,,,,,,,,,,,,, ADD,Category,804000,800000,en_US,Mid-Tier Development ADD,GoalLibraryEntry,804001,804000,en_US,Support and mentor ____ (name) from (date) to (date),Team member ramped-up,,,,,,,,,,,,,,,,,,,,, ADD,Category,802000,800000,en_US,System Design ADD,GoalLibraryEntry,802001,802000,en_US,Implement ___ software products to complement internal development throughput,Increase development throughput,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,802002,802000,en_US,Improve build times by ____ % by (date),Build time,,,,,,,,,,,,,,,,,,,,, ADD,Category,610000,600001,en_US,Administration ADD,Category,610100,610000,en_US,Administrative Support ADD,GoalLibraryEntry,610108,610100,en_US,Reduce overtime hours __% by (date),Overtime reduction rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610105,610100,en_US,"By (date), meet __% of all agreed upon deadlines",% of deadlines met,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610106,610100,en_US,Conduct __(#) training sessions with other administrative personnel on new skills,# of trainings conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610102,610100,en_US,Become more proficient with computer software by attending __(#) of training courses per (time period),# of courses attended,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610109,610100,en_US,Reduce the number of documents returned due to incompleteness or errors by (date),# of returned documents,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610104,610100,en_US,"By (date), follow all departmental policies and procedures",# of policies and procedures not followed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610101,610100,en_US,Achieve a customer satisfaction rating of at least __ for services provided during (time frame),Satisfaction survey score,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610107,610100,en_US,Improve response time to customer requests to (unit of time) by (date),Average response time to requests,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610103,610100,en_US,"By (date), document all administrative procedures for position in the case of absence",# of procedures documented,,,,,,,,,,,,,,,,,,,,, ADD,Category,610300,610000,en_US,Office Management ADD,GoalLibraryEntry,610302,610300,en_US,Decrease amount of money spent on office supplies by $___ by ordering in bulk and eliminating unnecessary items,__($) cost reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610306,610300,en_US,Review and evaluate current policies and procedures and implement changes if necessary to improve/streamline processes,# of policies or procedures reviewed or changed,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610303,610300,en_US,"Implement a paper and beverage container recycling program next month, with the goal of 100% participation",Recycling program implemented,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610301,610300,en_US,Cross train administrative staff by (date),# of staff cross trained,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610305,610300,en_US,Reduce amount of office inventory lost by implementing an inventory control system by the end of (month),Reduction in lost inventory,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610304,610300,en_US,Keep office supplies from running out by instituting a formal order system by the end of (time period),Office supply inventories,,,,,,,,,,,,,,,,,,,,, ADD,Category,610200,610000,en_US,Facilities & Maintenance ADD,GoalLibraryEntry,610207,610200,en_US,Reduce amount of budget spent to outsource projects __% by (date),$__ budget reduction,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610203,610200,en_US,Conduct __(#) of fire drills by (date),# of fire drills conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610206,610200,en_US,Increase number of work orders responded to within 24 hours by (date),# of work orders responded to within 24 hours,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610205,610200,en_US,Implement a facility emergency plan by (date),Plan implementation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610202,610200,en_US,Conduct (timeframe) facility inspections,# of inspections conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610201,610200,en_US,Achieve an average customer satisfaction rating of at least __ for work provided by department,Customer satisfaction score,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,610204,610200,en_US,Conduct preventative maintenance on all machines every (time period),# of preventative maintenance checks conducted during (timeframe),,,,,,,,,,,,,,,,,,,,, ADD,Category,670000,600001,en_US,Management ADD,Category,670200,670000,en_US,Staffing & Retention ADD,GoalLibraryEntry,670205,670200,en_US,Identify __(#) employees to groom for management positions by (date),# employees identified,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670202,670200,en_US,Achieve__% accuracy for annual workforce forecasts,Staffing forecasts,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670207,670200,en_US,Increase first-year retention rate of new hires to __%,New hire retention rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670206,670200,en_US,Identify causes of employee turnover and submit recommendations by (date),Recommendations submitted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670203,670200,en_US,Benchmark salaries to ensure industry competitiveness,Salary benchmarking conducted,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670201,670200,en_US,Achieve an average employee job satisfaction rating of at least __ on 1-5 scale ,Employee satisfaction survey ratings,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670210,670200,en_US,Reduce employee turnover __% by offering a career development and training program by (date),Turnover rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670204,670200,en_US,Decrease employee turnover __% by year end by ensuring adequate breaks and reasonable scheduling,Turnover rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670209,670200,en_US,Maximize staff resources by using project management software to decrease down time by __% and reduce overtime by __%,Down time and overtime rates,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670208,670200,en_US,Keep 100% of job descriptions up to date,Job description revision dates,,,,,,,,,,,,,,,,,,,,, ADD,Category,670100,670000,en_US,Performance Management ADD,GoalLibraryEntry,670104,670100,en_US,Ensure that each employee's individual goal plan is completed by (date),Goal plan documentation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670103,670100,en_US,Create individual development plans with each direct report by (date),Development plans created,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670105,670100,en_US,Ensure that objectives of direct reports are aligned with key corporate goals,Goal plan alignment,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670108,670100,en_US,"Record at least __(#) performance notes for each employee per quarter, detailing achievements or performance problems",Performance notes documentation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670107,670100,en_US,Provide performance feedback to each direct report every (time period),Feedback session documentation,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670106,670100,en_US,Improve performance rating of direct reports __% by (date),Performance review ratings,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670102,670100,en_US,Conduct 100% of annual performance reviews on time,Performance review completion rate,,,,,,,,,,,,,,,,,,,,, ADD,GoalLibraryEntry,670101,670100,en_US,Attend a training in performance management soft skills by (date),Training attended,,,,,,,,,,,,,,,,,,,,,