2943591 - How to Prevent Maintenance Plan from Creating Tickets

You are working with Maintenance Plans and would like to understand the options to stop the Ticket creation.

SAP Cloud for Customer

There are some options available, depending on what is needed:

1. Enable the checkbox - Prevent Creating Multiple Tickets.
• If this is set to Yes, system will not create Tickets when there are already created ones for the maintained object with Status equal to Open or In Process.
2. Enable the checkbox - Consider Contract Status.
• If this is set to Yes, system will always check the linked Contract Status before creating Tickets. Tickets will only be created for Active Contracts. (A contract must be associated for this checkbox to work)
3. Set an End Date for specific items.
• Under Maintenance Items tab, you can set a date limit for Tickets to be created for a specific Item line.
4. Change the Status of the Maintenance Plan, for all Ticket creation to be stopped:
• If you set the Status to Blocked, all Ticket creation will stop, but you can revert it later by setting the Maintenance Plan back to Active.
• If you set the Status to Completed, all Ticket creation will stop and this cannot be reverted.

• 2914076 - Maintenance Plan Creating Tickets with Expired Registered Product.
• 2623126 - How to Make Maintenance Plans Visible on the Contracts Interface.
• 2692224 - Maintenance Plan Without Condition.
• 2699849 - Maintenance Plan can not be Deleted.

Maintenance Plan; Items; Ticket Creation; Stop Ticket; Create; Contract , KBA , LOD-CRM-MPL , Maintenance Plan Processing , How To

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