The new button under the follow-up items table for an Appointment is disabled
SAP Cloud for Customer
Reproducing the Issue
- Go to Appointments.
- Open any Appointment.
- Go to Related Items tab.
- Under Follow-up Items tab, the "New" button is disabled.
The Appointment for which you are trying to create a follow up item is created from a Lead that was created for a Company (not linked to Existing Account or Create Indiv. Customer not checked).
Since there is no actual Account associated for the Appointment, the button "New" is disabled.
This is an Expected System behavior.
new button, appointment, follow-up items, button disabled, related items , KBA , LOD-CRM-OPP , Opportunity Management , Problem