SAP Knowledge Base Article - Public

2942596 - The request to E-Verify web service has failed:INVALID_CLIENT_COMPANY_AUTHORIZATION - Onboarding 1.0

Symptom

  • E-Verify web service has failed error is received when submitting a candidate to E-verify.
  • Error message: "The request to E-Verify web service has failed with following error. invalid_client_company_Authorization: Unauthorized to perform case operation for client".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login to the instance
  2. Go to Onboarding > Everify work queue
  3. Choose a candidate and process Iniitial Verification
  4. Click on 'Submit'.
  5. Error is received.

Cause

The client company ID configured in Superadmin > Everify Options is incorrect.

Resolution

  • The Client Company ID is a number provided to the customer when an MOU is requested and signed.
  • The number configured should match the information from what the DHS have.

FOR LIVE CUSTOMERS

  • Log a support ticket with the following description: 
    • The request to E-Verify web service has failed:INVALID_CLIENT_COMPANY_AUTHORIZATION
    • Component: LOD-SF-OBD-EVF
    • Provide your Company ID, the name of the affected candidate as well as support access.
    • Permission to replicate issue and screen capture of the issue.

FOR IMPLEMENTATION PARTNERS:

  1. Login to the customer's superadmin account
  2. Go to the Everify Options settings
  3. Update the Client Company ID based on the Client Company ID provided when the MOU was siigned or requested.

See Also

2421435 - How to create an Memorandum of Understanding (MOU) for E-Verify [Compliance] - Onboarding 1.0

Keywords

The request to E-Verify web service has failed, INVALID_CLIENT_COMPANY_AUTHORIZATION, EV30, Everify, EVF, E-Verify, Initial Verification , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding