SAP Knowledge Base Article - Public

2942082 - CA-011: Tenant 'myxxxxxx.crm.ondemand.com' does not exist

Symptom

A key user is trying to access the workcenter "E-Mail Integration", but as soon as it opened, the following error message is displayed:

"CA-011: Tenant 'my******.crm.ondemand.com' does not exist.

Environment

SAP Cloud for Customer Addin (Servder Side)

Cause

The Tenant has been been provisioned correctly.

Resolution

Make sure the server-side integration tenant is provisioned properly.

Keywords

CA-011, Tenant does not exist , KBA , ca-011 , ca-011:tenant myxxxxxx.crm.ondemand.com , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer add-ins all versions