SAP Knowledge Base Article - Public

2905542 - Candiates are unable to upload Resumes during Application

Symptom

  • Candidates are unable to upload Resume when submitting application.
  • Resume field is blank.
  • Resume dissappears.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Candidate is trying upload an attachment to the resume field on the application
  2. The resume upload appears to have been succesful and a green tick is present.
  3. A moment later it is noticed that the uploaded resume has dissappeared and the field is now blank.

Resolution

The Engineering team have written a code fix which is aimed to be delivered as part of a patch release on 27th March 2020. It is to be noted that this patch date may be subject to change.

There is a workaround available through the means of disabling the resume parsing feature.

This can be achieved by accessing Provisioning -> Company Settings or can also be carried out in the UI by navigating to Admin Center -> Manage Recruiting Settings.

Keywords

Upload, Resume, Application, Candidate Profile, Career Site, Disappear, Blank, Empty, fix , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions