SAP Knowledge Base Article - Public

2904607 - Instance Refresh failed with error code "sourceAndTargetDifferentCustomer"

Symptom

Instance refresh via tool (IRT) failed due to error code "sourceAndTargetDifferentCustomer", as seen in the IRT logs.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Enter the instance > Instance Refresh Tool
  2. Schedule an instance refresh via tool > it fails
  3. Download logs
  4. Logs show error message: "sourceAndTargetDifferentCustomer"

Resolution

Raise a ticket to Customer Support with component: LOD-SF-SER-REF. Kindly provide the logs from the tool and the business impact.

FOR SUPPORT:
Raise an incident to TLS team providing the logs and business impact. See internal memo for sample incident.

Keywords

instance refresh tool, fail, validation, validate, finance id, source, target, instance, sourceAndTargetDifferentCustomer, IRT, match, mismatch, null , KBA , LOD-SF-SER-REF , Instance Refresh , Problem

Product

SAP SuccessFactors HXM Suite all versions