Instance refresh via tool (IRT) failed due to error code "sourceAndTargetDifferentCustomer", as seen in the IRT logs.
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Enter the instance > Instance Refresh Tool
- Schedule an instance refresh via tool > it fails
- Download logs
- Logs show error message: "sourceAndTargetDifferentCustomer"
Raise a ticket to Customer Support with component: LOD-SF-SER-REF. Kindly provide the logs from the tool and the business impact.
Raise an incident to TLS team providing the logs and business impact. See internal memo for sample incident.
instance refresh tool, fail, validation, validate, finance id, source, target, instance, sourceAndTargetDifferentCustomer, IRT, match, mismatch, null , KBA , LOD-SF-SER-REF , Instance Refresh , Problem