SAP Knowledge Base Article - Public

2904169 - When There Is Only One Open Credit Memo in Customer Account Monitor, On Account Payment Could Not be Allocated Automatically When Creating New Incoming Checks from Microsoft Excel

Symptom

There is only one open credit memo in Customer Account Monitor. You create new incoming check(s) from Microsoft Excel. Warning message 'Payment could not be allocated automatically; task is created' occurs when saving. A manual payment allocation attempting to clear the open credit memo is generated in the system. However, you want the system to generate on account payment directly.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Payment Management work center.
  2. Go to Payment Monitor view.
  3. Click on New Payment By->New Incoming Checks from Microsoft Excel.
  4. Download and then open NewIncomingChecks__EN.xlsx.
  5. Navigate to SAP BUSINESS BYDESIGN tab.
  6. Click on Logon to logon the system.
  7. Input the required parameters(Company, Payer/Payee ID, Amount, etc.).
  8. Click on Save data to.
  9. Warning message 'Payment could not be allocated automatically; task is created' occurs.
  10. Go to Payment Monitor view.
  11. You see that the incoming check has been created successfully. Postprocessing is Required.
  12. Click on Required.
  13. The payment allocation status is In Preparation.

Resolution

You need to assign on account payment manually and post the payment allocation.

The enhancement for the issue shall be taken up in one of the future releases as part of improvements.

Keywords

Credit Memo, Incoming Check, On Account Payment, New Incoming Checks from Microsoft Excel, Payment Allocation , KBA , SRD-FIN-MOP , Payment Management , Problem

Product

SAP Business ByDesign all versions