SAP Knowledge Base Article - Public

2904090 - "Error saving" when updating custom message on On Device Support

Symptom

"Error saving" error is thrown when updating the "Simple pop-up message with custom message" on the On Device Support within the Mobile Settings

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Mobile

Reproducing the Issue

  1. Go to Admin Center
  2. Click Mobile
  3. Select Enable Mobile Features
  4. Under Mobile Specific, click cog icon for On Device Support
  5. Select "Simple pop-up message with custom message"
  6. Enter the custom message
  7. Click Save

Resolution

Reduce the message to 255 characters or less to be able to save. Our Engineering team we will work on to update the error message to be more informative.

See Also

2267539 - On-Device Support for SAP SuccessFactors Mobile App [SF MOB]

Keywords

mobile, on device support, error saving, custom message, mobile setting , KBA , LOD-SF-FWK-MOB , Mobile Application , Problem

Product

SAP SuccessFactors HXM Core 1911