SAP Knowledge Base Article - Public

2903635 - Missing client_id in request cookie error appears in SAP Analytics Cloud Mobile App when logging in to SAP Analytics Cloud

Symptom

Missing client_id in request cookie error appears in SAP Analytics Cloud Mobile App when logging in to SAP Analytics Cloud

Environment

  • SAP Analytics Cloud (Enterprise) 2020.2
  • IPAD MINI 2 with IOS 12
  • Analytics app 2.26.1

Reproducing the Issue

  1. Using Analytics app in IPAD MINI 2 with IOS 12, try to log in to SAP Analytics Cloud tenant
  2. Notice error occurs as Missing client_id in request cookie 

Cause

IOS 12 is no longer supported by Analytics app.

Resolution

Upgrade the IOS version to IOS 13 and higher.

For old IOS device which cannot be upgrade to IOS 13, user needs to consider to replace the device to newer which supports IOS 13.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC , KBA , LOD-ANA-MOB , SAC Mobile , LOD-ANA-DES , Model, Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0