SAP Knowledge Base Article - Public

2903539 - Instance Refresh Tool Generates FAILED_TO_START_CLEAR_CACHE_JOB Error


Instance Refresh Tool Log shows Failed with an error code: FAILED_TO_START_CLEAR_CACHE_JOB Error


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Instance Refresh Tool. 
  2. Select the refresh completion entry under View Status Workflow. 
  3. Click on the three-dotted icon under Actions Tab.
  4. Select Download Log.
  5. Error Message Code is shown: FAILED_TO_START_CLEAR_CACHE_JOB.


Retry of refresh will fix the issue. 

Please refer to this KBA: 2791468 - BizX Instance Refresh Tool & FAQ for steps on how to perform the Instance Refresh


FAILED_TO_START_CLEAR_CACHE_JOB, instance refresh fail, instance refresh log failure, IRT tool fail , KBA , LOD-SF-PLT-REF , Instance Refresh , Problem


SAP SuccessFactors HXM Core all versions