SAP Knowledge Base Article - Public

2903185 - SAC Story based on Live Data Connection to SAPCP keeps loading, and users have to refresh the Chrome browser before the Story returns data in SAP Analytics Cloud (SAC)

Symptom

  • SAC Story keeps loading; Users have to refresh the Chrome browser before the SAC Story returns data
  • Chrome Console shows: Error Protocol #50 Cannot fetch csrf token from server #73 #403
  • If the issue occurs, it only occurs when the Story (based on Live Connection to SAPCP) is opened at the very first time in the first Chrome tab. ( It does not occur with second SAC instance in second Chrome tab.)
  • Once the Chrome browser is refreshed and the Story is rendered, the issue does no longer occur with all subsequent requests of opening the story.
  • This issue never occurs when SAC runs in Chrome Incognito mode.

Environment

  • SAP Analytics Cloud (Enterprise) 2020.2
  • Live Data Connection to SAP Cloud Platform (SAPCP) on NEO

Reproducing the Issue

  1. Close all Chrome browser Windows
  2. Open a new Chrome browser Window
  3. Open a SAC Story based on Live Connection to HANA on SAP Cloud Platform based on NEO
  4. SAC Story keeps loading; Users have to refresh the Chrome browser before the SAC Story returns data
  5. Once the Chrome browser is refreshed and the Story is rendered, the issue does no longer occur with all subsequent requests of opening the story.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC , KBA , LOD-ANA-DES , Model, Story Design & Visualizations , LOD-ANA-LDC , SAC Live Data Connection , Problem

Product

SAP Analytics Cloud 1.0