SAP Knowledge Base Article - Public

2903022 - Error Message While Trying to Order Purchase Order Document.

Symptom

You have created a new purchase order however system shows the error message when you click on order button.

Error - E-mail address is invalid: Not listed in allowed email domain

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Purchase Requests and Orders work center
  2. Go to the Common Tasks and Select New Purchase Order
  3. Fill the mandatory details
  4. Select the Order button
  5. Error appears

Cause

You are sending purchase order via output channel E-Mail and the E-Mail address contains multiple domains. However you have not added these domains in the E-Mail and Fax Settings activity in the Business Configuration work center.

For example: abc.com, hfg.com

Resolution

Please add the E-Mail domains from the following steps;

  1. Go to the Business Configuration Work center
  2. Go to the Implementation Projects & select Open Activity List
  3. Navigate to Fine Tune tab
  4. Search activity: E-Mail and Fax Settings
  5. Under section: Allowed Sender E-Mail Domains
  6. Select Add Row button and maintain domain address which you have maintained for sender's E-Mail address
  7. Select Save

Keywords

KBA , e-mail address is invalid , not listed in allowed email domain , email id not in domain list , allowed sender email address , error while ordering po via e-mail , AP-POP-PO , Purchase Order , Problem

Product

SAP Business ByDesign 1911 ; SAP Business ByDesign 2002 ; SAP Business ByDesign 2005