SAP Knowledge Base Article - Public

2902221 - "Private External Group" cannot be seen in JAM despite having Advanced or Enterprise license

Symptom

When creating a new group in JAM, the option "Private External Group" is not available despite having Advanced or Enterprise licenses.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP JAM Collaboration

Reproducing the Issue

  1. Enter JAM instance
  2. Click on Groups in the header > Create Group
  3. Notice that there are only two options: Public and Private; there is no "Private External" option

Resolution

Enable the "External Group Creation" in Features (choose YES):

  1. Log in as JAM Admin
  2. Go to Product Setup
  3. Click on Features
  4. Scroll down and search for "External group creation"

Keywords

private external group, jam, external group creation, features, unavailable, not available , KBA , LOD-SF-JAM-GRP , Group Issues , Problem

Product

SAP Jam Collaboration all versions

Attachments

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