SAP Knowledge Base Article - Public

2901824 - Candidate cannot sign during ONB2.0

Symptom

Click to Sign  is not working when candidate/manager proceed to click on the button

Resolution

Step to set Docusign:
1.
Go to Provisioning>Company Settings and enable the Enable DocuSign Adaptor checkbox.
2.
Go to SAP SuccessFactors HCM>Admin Center> Configure DocuSign eSignature.
3.
Enter your DocuSign account ID in the Account ID field.
4.
Enter the e-mail address associated with the integration in the Email field.
5.
Select an Integration type from the dropdown menu.
6.
Click Activate.
7.
Go to Admin CenterOnboarding 2.0 General Settings page and switch to Remote e-Signature.
When a signature is required, you receive an email with a URL and instructions on how to sign the forms. Click on the URL, to sign the document.
8.
Click Switch on the Change to Remote Signature popup.

Keywords

docusign click to sign , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding 1911