SAP Knowledge Base Article - Public

2901054 - Recruiters cannot see custom help text for candidate profile fields

Symptom

Recruiting users cannot see the custom help text configured for candidate profile fields, even though they have write permissions for those fields.

However, candidates can see the custom help text for these fields.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Add some custom help text to a candidate profile field, as shown in the following KBA: 2103982 - "Manage Recruiting Custom Help Text".
  2. Create or edit a candidate profile as a recruiter
  3. Notice that the custom help text does not show
  4. Create or edit a candidate profile as a candidate
  5. Notice that the customer help text now shows correctly

Resolution

If you would like to see this functionality enhanced for recruiting users to see the help text, please consider creating an enhancement request to our Product Management Team, as shown in the following KBA: 2090228 - "How to Submit Enhancement Requests for SAP SuccessFactors Products"

See Also

KBA 2103982 - "Manage Recruiting Custom Help Text"

Keywords

candidate profile, helptext, information, description, field, info, operator, see, view , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions