SAP Knowledge Base Article - Public

2900606 - Error: Save Failed | Business Partner XXX Already Exists When Creating Service Agents

Symptom

You are unable to create a service agent. An error occurs.

Error: Save failed | Business Partner XXX already exists.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Business Partner work center
  2. Click on Service Agents
  3. Click on New > Service Agent
  4. Enter minimum required fields
  5. Click on Save
  6. Click on Ignore and Save

Cause

This issue might be caused by a PDI solution.

Resolution

Please check whether the KBA below resolves your issue. If the issue still persists, please create an incident so that we can investigate the cause of this issue.

See Also

2456875 - Error in Employee Creation: Business Partner Already Exist resolves your issue

Keywords

Service agent creation process, unable to create any service agent, can't create any service agent, , KBA , LOD-LE-BP-BP , Business Partner , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications all versions