SAP Knowledge Base Article - Public

2899854 - Manage Pending Hire error: Unable to hire employee

Symptom

Symptoms: When you hire a candidate in MPH, get below error:

An application error occurred. Please try again later, or notify support (with the error information of errorId=eac9c152-2f34-403b-9aa2-dd18e1b5fbdd, timestamp=2020-03-03T05:52:28.395-0500, and the version information from the current screen) if the issue keeps occurring.

Reproducing the Issue

1:Go to MPH

2:Click on the candidate 

3:Fill in all the details

4: Click Submit button and the error throws.

Resolution

Solution:

To fix the issue make sure that there should be no user present in onboarding with the same id which is going to be assigned to new hire via MPH.

Goto Admin Center -> Goto Company System and Logo Settings -> Under Next Person Id Assigned
Enter value which is not present in Onboarding -> Security

The same user id cannot be shared by two different user.
We believe that customer have done onboarding instance refresh that is why onboarding user data has been copied and user already exists in onboarding with the ids.

Keywords

application error MPH error , KBA , LOD-SF-OBD-MPH , Manage Pending Hires , Problem

Product

SAP SuccessFactors Onboarding 1905