SAP Knowledge Base Article - Public

2899827 - Users are able to view more number of Employees than the Active Employees while using Other Calendars

Symptom

Users are able to view more number of Employees than the number of Active Employees while using Other Calendars option.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Calendar Workcenter
  2. Change the Query to Other Calendars
  3. A pop up will appear with the list of Employees
  4. You notice that the number of Employees are more then the number of Active Employees in the System.

Cause

These additional Employees are Service Agents in the system You can view them under Business partner workcenter under Service agents View .
During the initial implementation and system setup, you would have  the Service Agents to create other administrators in your system.  After this use, the service agent needs to be deactivated as it is used only for initial system setup.

Resolution

You have to deactivate these Service agents as they should be used only during the Initial implementation phase.

Keywords

Calendar, Employee, Service Agents , KBA , LOD-CRM-CAL , Calendar Control , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions