Users are able to view more number of Employees than the number of Active Employees while using Other Calendars option.
SAP Cloud for Customer
Reproducing the Issue
- Go to Calendar Workcenter
- Change the Query to Other Calendars
- A pop up will appear with the list of Employees
- You notice that the number of Employees are more then the number of Active Employees in the System.
These additional Employees are Service Agents in the system You can view them under Business partner workcenter under Service agents View .
During the initial implementation and system setup, you would have the Service Agents to create other administrators in your system. After this use, the service agent needs to be deactivated as it is used only for initial system setup.
You have to deactivate these Service agents as they should be used only during the Initial implementation phase.
Calendar, Employee, Service Agents , KBA , LOD-CRM-CAL , Calendar Control , Problem