SAP Knowledge Base Article - Public

2899769 - Errors in Target Group Members Addressability

Symptom

You are executing an addressability check in a target group and receive the below errors.

Errors:
Addressing members by channel E-Mail is not possible. 
You can't contact members. It's not permitted.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Campaign workcenter
  2. Go to Target Group view
  3. Select Show all and open XYZ (XYZ represents the name of the target group)
  4. Navigate to Members facet
  5. Select More
  6. Select Check E-Mail Address

You will see the afore mentioned errors.

Cause

You have restricted the permissions in the contact

Resolution

In order for the mail to sent, permissions should be allowed in the contact, you can check for the same by following the steps below

  1. Go to Customers workcenter
  2. Go to Contacts view
  3. Select Show all and find for ABC (ABC represents name of the contact)
  4. In the header of the contact, check if field Contact Permission is set to Allowed
  5. Go to Marketing Permission facet
  6. In the Marketing Permission section, check if the consent is set to Opt-In against the Channel E-Mail

If the Contact Permission in the header of contact is set to Disallowed, then system will not consider the marketing permissions.
If the Contact Permission in the header of contact is set to Check Permission, then system will check for the marketing permission and see if consent is set to Opt-In against the Channel E-Mail

See Also

2795162 - Addressability check: in Target Group returns "For X members e-mail address is invalid" despite vaild e-mail address

Keywords

E-Mail Addressability, Target Groups, Sales Campaigns, Members, Mail, Marketing Permissions , KBA , e-mail addressability , sales campaigns , target groups , marketing permissions , you can't contact members , it's not permitted. , LOD-CRM-MKT-TG , Target Groups , Known Error

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions