There is no filter available for column e-mail under the Unassociated E-mails work center view.
SAP Cloud for Customer .
Reproducing the Issue
Go to the Service work center.
Go to the Unassociated E-mails view.
Here, you can see for the standard column's such as Name, From, To - there exist filter option.However filter is missing for E-mail column.
Currently for the column name E-mail, there is no filter option provided.You can search with e-mail id in the basic search of Unassociated E-mails work center view .
A filter for email column is not there under unassociated e-mail and this is current system behavior.
Unassociated E-mail, Filter , KBA , e-mail column , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , Problem