SAP Knowledge Base Article - Public

2898628 - The Filter Option is Missing for E-Mail Column In Unassociated E-mails View

Symptom

There is no filter available for column e-mail under the Unassociated E-mails work center view.

Environment

SAP Cloud for Customer .

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Unassociated E-mails view.
  3. Here, you can see for the standard column's such as Name, From, To - there exist filter option.However filter is missing for E-mail column.

Cause

Currently for the column name E-mail, there is no filter option provided.You can search with e-mail id in the basic search of Unassociated E-mails work center view .

Resolution

A filter for email column is not there under unassociated e-mail and this is current system behavior.

Keywords

Unassociated E-mail, Filter , KBA , e-mail column , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions