SAP Knowledge Base Article - Public

2898370 - Not Possible to Add Attachments from (New) Library When Sending an E-mail

Symptom

You want to add attachments to an e-mail from (New) library and could see that it is not possible

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customers Workcenter
  2. Go to Accounts view
  3. Select Show all and open account ABC (ABC represents the name of the account)
  4. Go to Activities facet
  5. Scroll to the e-mail Section
  6. Select Add

You will see an option, only to upload from Local File

Cause

When an e-mail is sent from accounts, the library file cannot be accessed via users. Therefore, (New) library option is not supported for e-mail attachment.

Resolution

This is expected behavior that (New) Library option will not be visible in attachment section for e-mail Activity.

f you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center. You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:

 1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder

 2. If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of https://www.sap.com/services/application-development.html , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer . There SAP Product Managers team will evaluate the requirement and, if possible, it shall be deployed with a future release.

Keywords

E-mail, Account, (New) Library, Attachment, Grayed, Activities , KBA , grayed , e-mail , account , (new) library , attachment , LOD-CRM-ACT , Activities , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions