SAP Knowledge Base Article - Public

2898179 - Getting error Server metadata was not a structure json while opening story in SAP Analytics Cloud (SAC)

Symptom

The following error message occurs in SAP Analytics Cloud (SAC) while opening one story based on live connection

  • Error [Application] Server metadata was not a structure json.

Environment

  • SAP Analytics Cloud (Enterprise) 2020.2.6

Reproducing the Issue

In this case the SAC story is created with live HANA.

  1. logon to SAC tenant and open the story.
  2. The following error message shows in story page without any data:
    Error [Application] Server metadata was not a structure json.
  3. However, after refreshing browser the story is opened successully without an error.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC , KBA , LOD-ANA-DES , Model, Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0