SAP Knowledge Base Article - Public

2897900 - Sales Quote Facet Missing in Contract Despite Being Marked Visible

Symptom

You cannot see the Sales Quotes or Sales Orders facet on a Contract, despite the facets being marked as visible.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Contracts work centre view.
  2. Open any contract.
  3. Enter Adaptation mode.
  4. You see, that the facet 'Sales Quote' / 'Sales Orders' are marked as visible, but they are not displayed in the UI. 

Contract facets gray.png

Cause

  1. Sales Contract as well as Sales Quotes/ Orders need to be scoped in the system.
  2. You are checking a Service contract. 

Resolution

  1. Make sure that you have the necessary scoping active.
  2. Open a Sales Contract, instead of a Service Contract. 

You can find out easily if a contract is of type sales or service by making the ‘Type’ column visible for the OWL.
You can then filter by type.

Type Field Contract.png

See Also

Fehler UI-Anpassung, Vertrag, Angebot, gray, grey, Fiori, Adaptation

Keywords

KBA , LOD-LE-CQP , Customer Quote Processing , AP-RC-UIF , C4C UI Framework , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions