SAP Knowledge Base Article - Public

2897443 - "Don't attach forms to email" Option Issue in Notification - Onboarding 1.0

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

  • Changes in the "Don't attach forms to email" is not saving
  • If “Don’t attach forms to email” is ticked, then the attachment is received.
  • If this option is unticked, then attachment is not received.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

ISSUE 1: "Don't attach forms to email" Option is Not Saving

  1. Go to Onboarding -> Notifications.
  2. Select any notifications to modify.

3. Modify “Don’t attach forms to email” option. Then click Apply or Update.

5. Feature will not be saved.

ISSUE 2: Feature is Not Working As Design

  1. If “Don’t attach forms to email” is ticked, then the attachment is received.
  2. If this option is unticked, then attachment is not received.

Cause

Environment issue after b1911 release

Resolution

The following actions are the workaround for each issue.

ISSUE 1: "Don't attach forms to email" Option is Not Saving

  1. Change the option
  2. Select "Apply" first then "Update"
  3. Option should be changed

ISSUE 2: Feature is Not Working As Design

  1. If you want attach the forms, tick the option
  2. If you don't want attach the forms, untick the option

The fix is being worked on by our Engineering team and will be implemented on b2005 release.

Keywords

Don't attach forms to email, ONB-26241, Onboarding notification , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Onboarding

Attachments

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