SAP Knowledge Base Article - Public

2897288 - Steps to install a new SSL certificate or SSL renewal - Recruiting Marketing

Symptom

To have a Career site online in production with Recruiting Marketing, you need to have a SSL certificate installed so that your site is sercure. Here are the steps to do so. 

Environment

SAP SuccessFactors Recruiting Marketing

Resolution

Both new and renewal starts by the same process, you need to fill this form: 

Common Name (CN):
Organization (O):
Organizational Unit (OU):
Email Address (the person that will be managing the certificate):
City/Locality (L):
State/Region (ST):
Country (C):
 
Here are some help to fill it:
Common Name (CN):
The domain name of your server. This must match exactly what you type in your web browser.
example: jobs.sap.com
 
Organization (O):
The legal name of your organization
example: SAP
 
Organizational Unit (OU):
The division of your organization handling the certificate.
example: IT Department
 
Email Address (the person that will be managing the certificate):
address An email address used to contact your organization.
example: mycontact@test.com
 
City/Locality (L):
The city where your organization is located.
example: Newtown Square
 
State/Region (ST):
The state/region where your organization is located. This shouldn't be abbreviated.
example: Pennsylvania
 
Country (C): 
Country The two-letter ISO code for the country where your organization is location.
example: US
 
so for our example, it would be:
Common Name (CN): jobs.sap.com
Organization (O): SAP
Organizational Unit (OU): IT Department
Email Address (the person that will be managing the certificate): mycontact@test.com
City/Locality (L): Newtown Square
State/Region (ST): Pennsylvania
Country (C): US
 
Make sure that when you send the first form, you don't change anything from the formatting of the form. If you make a mistake, you need to restart the process from step 1.
 
NEW installation of SSL certificates:
Step 1. fill the form
Step 2. share the information with SAP to get the CSR
 
If PS enablement is purchased then these requests are handled by the Professional Services contact assigned to the project.
In other cases, these can be submitted via the SAP SuccessFactors HCM Cloud Operations Portal.
Navigate to OPERATIONS REQUESTS > REQUEST FORMS, and in the section "RMK Requests" click on "RMK SSL Certificate Installation Request"
Note the details page contains instructions to fill up the form and steps to follow. 
 
Step 3. From the CSR to SSL
After filling the form, you have to wait for the feedback from the RMK IT team. They will give you the CSR.
You need to use this CSR to order a SSL certificate from your provider.
 
Step 4. Send the SSL certificate to the RMK IT team.
When you receive the SSL from your provider, you then need to share it with the SAP technical team through the form you created. 
 
Step 5. The RMK IT team will install it. When it's done, the SAP IT team will communicate with you the redirection you need to set up with your Common Name so that it redirects to your RMK site.
 
At that point, your RMK career site will be live.
 
 
RENEWAL of SSL certificates:
 
Step 1. fill the form
Step 2. share the information with SAP to get the CSR
For renewals, you can create a ticket in the launchpad for the RMK support team.
In the ticket, you can copy the form you filled. The support team will share with you the CSR.
 
Step 3. From CSR to SSL
When you get the CSR from SAP, you can then use it to order a new SSL certificate from your provider.
 
Step 4. Send the SSL certificate to SAP.
When you receive the SSL from your provider, you can share it with SAP through the ticket in the launchpad.
Our RMK IT team will install it. then it's done.
 
For renewal, make sure you start the process a few weeks before your certificate expires.
 
Also, make sure that when you send the first form, you don't change anything from the formatting of the form. If you made a mistake, you need to restart the process from step 1.

Keywords

2231401 - SSL Certificate Renewal - Recruiting Marketing 2528548 - Partner Resources for Career Site Builder Implementations - Recruiting Marketing , KBA , LOD-SF-RMK-ADM , Administration, Settings, Permissions , How To

Product

SAP SuccessFactors Recruiting all versions