SAP Knowledge Base Article - Public

2897102 - Benefit auto enrollment job results show: Error ligible,Save Failed, Batch Execution Fai

Symptom

In execution manager dashboard, the benefit auto enrollment job shows below response and fails to update/create benefit enrollment for such employee:

Error ligible,Save Failed, Batch Execution Fai

Environment

SAP SuccessFactors Employee Central: Employee Benefits

Reproducing the Issue

Run benefit auto enrollment job > check execution manager dashboard results file > you can see  error in results as - Error ligible,Save Failed, Batch Execution Fa

Resolution

Workaround: Customer would need export and find 'Recurring Information for Benefit Integration' with no benefit enrollment ID within it and delete them manually and run the auto enrollment job again.

Engineering is meanwhile working for a fix via engineering ticket and we shall keep this KBA updated when fix is made available.

Keywords

BEN-4845, b1911, Recurring Information for Benefit Integration, ligible Save Failed Batch Execution Fa , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HCM Core 1908