SAP Knowledge Base Article - Public

2896394 - Birthday/Work Anniversary and Manage My Team Tiles Generates an Application Error

Symptom

  • Birthday/Work Anniversary and Manage My Team Tiles Generates an Application Error: Could not retrieve data for this user. Please try again later or notify support
  • Organizational Chart for the affected user is also inaccessible. 

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login as the affected user or Proxy this user's account.
  2. Open the homepage tiles named: Birthday/Work Anniversary and Manage My Team tiles.
  3. Application Error message pops up.

Resolution

Please perform the following steps to resolve the issue: 


  1. Use the Check Tool  in Admin Center to check for any invalid manager hierarchy automatically. Invalid Manager Hierarchy is under User Management. Please see KBA: 2472648 - Check Tool: How to check your SuccessFactors configuration for more information on the Check tool usage. NOTE: You may also check any invalid managers by exporting the user data file from Employee Export in Admin Center and filtering them manually on an excel spreadsheet. 
  2. Correct any invalid or inactive managers by performing an Employee Import or updating the incorrect data manually under Manage Users for non-Employee Central enabled instances. Please see this KBA: 2449342 - Troubleshooting Employee Imports - Guided Answer for more information how to perform and troubleshoot employee imports.

Keywords

Birthday/Work Anniversary tile application error, Manage My Team tile application error , KBA , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HXM Suite all versions