SAP Knowledge Base Article - Public

2893833 - Error Message "Rule set too large/complex to compute" Is Shown Even for Simple Rules

Symptom

You are working with Ticket Routing Rules by Employee and when trying to activate the rule set you see error messages:

  • Rule set too large/complex to compute;

  • Please reduce/simplify rule set and try again.

Environment

SAP Cloud for Customer

Reproducing the Issue

The issue is reproducible with different BRF+ Rule Sets in the system, we will use Ticket Routing Rules by Employee as example.

  1. Go to the Administrator work center.
  2. Select the Service and Social view.
  3. Under Work Distribution, select Ticket Routing Rules by Employee.
  4. Click on Actions > Activate Rules.

Two error messages are shown:

  • Rule set too large/complex to compute;

  • Please reduce/simplify rule set and try again.

However, the rule set is very simple.

Cause

There is an issue with the way the columns have been maintained.

Resolution

A very common issue with the rule set is how multiple values are added to a field. Usually, there is an extra space added.

The correct way to add multiple values to a field is:

123; 456 (123 and 456 represent ID's of the Object you are maintaining in the rule set).

Keywords

BRF Rules ; Party Rules ; Ticket Routing Rules ; Territory Rules ; Maintain Item Processing Codes ; Maintain Determination ; Team Rules ; Ticket Rules ; Quote , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions