SAP Knowledge Base Article - Public

2892792 - Offboarding - Error Notification triggering to Line Manager - Onboarding 1.0

Symptom

[ErrorCode - 500; ErrorMessage - ___________] Error message is received by Manager while Terminating or Offboarding candidate from EC end

Environment

SAP SuccessFactors Onboarding 1.0 - All versions

Reproducing the Issue

  1. Terminate candidate from EC
  2. Provide mandatory information and select defined termination reason
  3. Candidate is Terminated in EC end but activity is not created in Offboarding dashboard
  4. Manager received Notification that shows Termination failed : Failed to create offboarding actitivy for user : xxxxxxx due to some reason. Error Messages :[ErrorCode - 500; ErrorMessage - ___________]

Resolution

FOR CUSTOMERS

Contact SAP SuccessFactors Cloud Product Support - when disabling the check box is required based on your business requirements

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the necessary information below:

  • Subject: KBA 2892792 - Offboarding - Error Notification triggering to Line Manager - Onboarding 1.0
  • Component: LOD-SF-OBD-EML

Problem Description:

  1. BizX Company ID 
  • [Insert affected instance]
  1. Onboarding Account ID

May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)

2088892 - Support Access: How to Grant Support Access to SuccessFactors Support Staff - Platform

With your approval, accessing your system environment you agree for the actions we will take below.

  1. Make changes to the setting of the CreateOffboardingActivity job in provisionin

FOR IMPLEMENTATION PARTNERS - when disabling the check box is required based on the customer business requirements

  1. Login to Provisioning
  2. Manage Scheduled Jobs
  3. Find"CreateOffboardingActivity" job 
  4. Untick the box for: “Send email to terminated user’s manager if there is a failure in Offboarding activity creation”.

See Also

2584104 - Error Messages :[ErrorCode - 500; ErrorMessage - EmployeeLogin] - received by Manager while Terminating/Offboarding employee from EC - Onboarding 1.0

Keywords

Offboarding notification failure, ErrorCode - 500 , offboarding failure , activity not created , error received in email , KBA , LOD-SF-OBD-EML , Emails and Notifications , Bug Filed

Product

SAP SuccessFactors Onboarding