SAP Knowledge Base Article - Public

2892756 - SAP SuccessFactors Recruiting Marketing IP address change notification

Symptom

Some RMK customers have received a notification with the following content
Title : [Action Required]: SAP SuccessFactors Recruiting Marketing IP address change

Dear Customer

You are receiving this email because your company has been identified as a customer of SuccessFactors Recruiting Marketing application. 
As part of SuccessFactors’ continuous effort of network standardization, you will have to modify your career site A record in your DNS to XXX.XX.XX.XX IP address from the current setup (domain/ IP address).
Attention: The above change has to be executed before March 31, 2020 because the old IP address (XXX.XX.XX.XX) will not work after that date!
Expected service interruption: None. The new IP address is already prepared and the certificate is already uploaded, so there is no service outage expected and the change can be scheduled any time prior to the above mentioned date.
  • what does this notification mean?
  • why did customers receive it?
  • what needs to be done and by whom?

Environment

SAP SuccessFactors Recruiting Marketing 

Resolution

As part of SuccessFactors’ continuous effort of network standardization, the career site IP addresses are being changed on SAP's end.

Customers who implemented RMK were advised to use a recommended configuration with a subdomain with a jobs2web.com DNS in the CNAME.

If they did so then there is nothing for them to do as the IP address will be changed automatically.

The customers who have been contacted via this notification are the ones who were using a non standard configuration and who need to update the IP address manually in their DNS configuration, either via their third party DNS provider or their own IT team managing their own DNS server. 

SAP cannot make this change for the customer so this is why the change needs to be addressed by the customer.

Unless the change is made before March 31st, the site will no longer be available.

 

 

Keywords

KBA , LOD-SF-RMK-COR , RMK Core Platform , How To

Product

SAP SuccessFactors Recruiting all versions