SAP Knowledge Base Article - Public

2892269 - SF Onboarding Latency Issue in DC 4 Production - Onboarding 1.0

Symptom

Managers are unable to submit documents when completing an onboarding activity and the page keeps loading for several minutes.

Environment

SAP SuccessFactors Onboarding 1.0 - Data Centre 4 Production

Reproducing the Issue

Take an Onboarding Acitvity and process through Submit All Documents. The page just keeps loading and stays with a white screen.

Resolution

Contact SAP SuccessFactors Cloud Product Support

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident to raise an internal ticket to check what'd caused the issue and for confirmation of the server issue. In addition, follow the template when creating an incident and provide the necessary information below:

  • Subject: KBA 2892269 - SF Onboarding Latency Issue - Onboarding 1.0
  • Component: LOD-SF-OBD-SYS

Problem Description:

  1. BizX Company ID 
  • [Insert affected instance]
  1. Onboarding Account ID
  • [Insert which onboarding process to be updated]

May we have your approval for accessing your system environment to replicate and investigate the issue? (Reply with your confirmation and username to access, refer to KBA listed below)

2088892 - Support Access: How to Grant Support Access to SuccessFactors Support Staff - Platform

With your approval, accessing your system environment you agree for the actions we will take below.

  1. Replicate the issue as well as capture screenshots of the issue.

For Cloud Product Support

  • Once issue is replicated, raise an internal ticket for root cause analysis and confirmation if there was a server issue. See Internal Note for further information.

Keywords

Server-side issue, Latency issue DC4 Production, Slowness in DC4 production , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , Bug Filed

Product

SAP SuccessFactors Onboarding 1908