SAP Knowledge Base Article - Public

2891884 - Text in the Page Header in Crystal Reports, not exported to the Page Header section in MS Word

Symptom

  • Text not in the Page Header section in the generated MS Word document.
  • Content in the Page Header section of a report, are not exported to the Page Header section in MS Word.
  • When exporting a report from Crystal Reports to MS Word, the text in the Page Header are not displayed in the Page Header section of the generated MS Word document.

Environment

  • SAP Crystal Reports 2011 
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
        
  • SAP Crystal Reports for Enterprise 4.0
  • SAP Crystal Reports for Enterprise 4.1
  • SAP Crystal Reports for Enterprise 4.2

Reproducing the Issue

  1. In Crystal Reports, or Crystal Reports for Enterprise, create a report based on any data source. 
  2. Insert at least one database field in the Details section.
  3. Insert Column Header or any Text in the Page Header section.
  4. Export the report to Microsoft Word (97-2003)
  5. When opening the document generated in MS Word,the Column Header or Text inserted in the Page Header section in Crystal Reports, are not in the Page Header section of the generated MS Word document.

Cause

  • The Microsoft Word (97-2003) exporting driver does not have the functionality to export the content of the Page Header section to the Page Header section of a MS Word document, therefore it export the text to the body section of the MS Word document.

Resolution

  • The only exporting format that exports the content inserted in the Page Header section of a report, to the Page Header section in MS Word is: "MS Word (97-2003) - Editable"
               
  • Important Notes:
          
    • The content of the Page Header section exported is based on the first page of the report. Any dynamic content will not be reflected on subsequent pages of the Page Header of the MS Word document. This is normal behavior. For more details, see the SAP Knowledge Base Article 1424911
            
    • For a list of supported functionalities by exporting format, see the SAP Knowledge Base Article 1946358 

Keywords

CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016