SAP Knowledge Base Article - Public

2891325 - All Change Audit Report files are blank

Symptom

You have enabled Change Audit Report recently and the reports files are coming empty;

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1.  Navigate to Change Audit Reports;
  2. Create report based on your requirement;
  3. Select and filters and time range;
  4. Hit on Submit;
  5. Download the report on Access Reports menu;
  6. Analyze that file is empty or have only the header information.

Cause

Some types of change audit data can take up to 72 hours to be made ready for reporting. Solutions impacted by this delay include: Compensation (except Rewards and Recognition), Performance and Goals (except Continuous Performance Management), Succession and Development (except Mentoring), Employee Profile, User Management, Proxy Management, and Role-Based Permissions.. For these solutions, you should wait for three days after the desired date range before you run the audit report. Otherwise, recent changes may not appear or the report may be blank.

The Change Audit Report could be not enabled successfully.

Resolution

If the changes you are looking forward were done less than 72 hours, you should wait to run the Audit after 72 hours.

Also, to analyze if Change Audit Report feature has been enabled successfully, please, engage your Implementation Partner or SAP Support.

To Partner and Support Engineers:

  1. Go in Provisioning > Seach for Monitor Jobs;
  2. Search by the job Enable Change Audit Log Job and analyze if the job has been completed or failed.
  3. If it was failed, go in Manage Audit Configuration page > Turn it off > Save;
  4. Perform a logout and login > Go in Manage Audit Configuration page again > Turn it on > Save;
  5. You will get an email if audit is enabled successfully! If you don't receive the successful email after you re-enable it, please contact provisioner admin!

This process should enable Change Audit Report feature successfully.

Keywords

change audit reports are not working as expected,  all the reports came out blank , KBA , LOD-SF-PLT-AUDR , Request Audit Report , Problem

Product

SAP SuccessFactors HXM Suite all versions