SAP Knowledge Base Article - Public

2890644 - My Outbox application tile is missing in S/4hana cloud 2002 release

Symptom

 My Outbox tile can not be found in 2002 S/4hana cloud release

Environment

 S/4hana Cloud 2002

Reproducing the Issue

Your user has BR_MANAGER role. My Outbox tile is missing in the Fiori Launchpad My Inbox group. You cannot find My Outbox application to manually add it to FLP.

Cause

Target mapping for intent "WorkflowTask-displayOutbox" is missing.

Resolution

Solution for this issue will be provided with HOTFIX on 27.02.2020. You can use the following two workarounds.

1. Administrator can add new custom tile by following documentation

https://help.sap.com/viewer/0f69f8fb28ac4bf48d2b57b9637e81fa/2002.500/en-US/16b1df7ce64b4bef98071fde8e716332.html

My Inbox configuration parameters are described in

https://help.sap.com/viewer/0e602d466b99490187fcbb30d1dc897c/2002.500/en-US/865dddc8717e408f91209697497e4a55.html

See the picture how tile should be configured.

Custom_My_Outbox_Tile.PNG

Service URL: /sap/opu/odata/IWPGW/TASKPROCESSING;v=2;mo/TaskCollection/$count/?$filter=Status eq 'FOR_RESUBMISSION' or Status eq 'COMPLETED'

2. User can open first tile My Inbox.

2.1 Copy opened URL in another browser tab.

2.2 Remove from URL everything after string "#WorkflowTask-displayInbox?allItems=true"

2.3 Replace string

"#WorkflowTask-displayInbox?allItems=true"

with string

"#WorkflowTask-displayInbox?allItems=true&outbox=true"

 

2.4 Load modified URL. The opened application will be identical with content opened by the missing  "My Outbox" tile

Keywords

Fiori, My inbox, Outbox, Cloud, S/4HANA Cloud, tile, missing , KBA , CA-INB-FIO , Fiori UI for My Inbox Application , Problem

Product

SAP S/4HANA Cloud 2002