SAP Knowledge Base Article - Public

2890286 - Cannot Delete Attachments From Application in Single Stage Environment - Recruiting Management

Symptom

Candidates are not able to delete their attachments like Resume and Cover Letter from their Application Profiles

Environment

SAP SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

  1. Log in the External Career site
  2. Open an Application from a Job you had applied
  3. See that there won't be a option to delete the attachment 

Cause

This is an expected behavior. In Single Stage environment, candidates can only edit the Application Profile data at the initial application. The attachments will become read-only later on. For more information about Single Stage configuration, refer to the KBA 2472497 - Single-Stage, Late Stage and Multi-Stage Application - Recruiting Management.

Resolution

To grant the ability to the candidates to edit/remove the attachments in any stage, you must have Multi Stage environment enabled. Refer to the following KBA for more information about Multi Stage: 2780650 - How to Enable Multi-Stage Application Environment - Recruiting Management.

See Also

2472497 - Single-Stage, Late Stage and Multi-Stage Application - Recruiting Management

2780650 - How to Enable Multi-Stage Application Environment - Recruiting Management

Keywords

Can't; Cannot; Deleted Attachment; Remove Attachment; Change Attachment; Edit Attachment; , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions